Methods and Systems for Releasing a Voice Mail System from a Communication and Further Processing the Communication

• US 20070127636A1
• Filed: 12/11/2006
• Published: 06/07/2007
• Est. Priority Date: 02/26/1999
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Patel, Navneet, Adamczyk, Maria
• Granted Patent: US 7,630,483 B2
• Time in Patent Office: Days
• US Class Current: 379/67.100
• CPC Class Codes: H04M 2203/2022 Path replacement
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80

Abstract

Methods and systems relating to a communication in an Advanced Intelligent Network from a caller to a subscriber'"'"'s directory number where the communication has been terminated to a voice mail system (VMS) instead having been terminated to the subscriber'"'"'s directory number. The methods and systems transfer the communication from the VMS so the VMS is no longer involved in the communication. A message indicating a release of the communication by the VMS is generated. The message also indicates an action to be taken regarding the communication such as a transfer to a different number. The action and related information may be provided in a remote operations parameter of a GR-1129 message. In response, directions are provided to carry-out the action. As a result, the communication is released from the VMS, and is acted upon without further involvement of the VMS.

Claims

1. With respect to a communication from a caller to a subscriber'"'"'s directory number where the communication has been terminated to a voice mail system (VMS) serving the subscriber instead of the communication having been terminated to terminating equipment associated with the subscriber'"'"'s directory number, a method for transferring the communication from the VMS so the VMS is no longer involved in the communication, the method comprising:

A. receiving a message indicating a release of the communication by the VMS, the message also indicating at least an action to be taken with respect to the communication; and

B. directing that the action be taken with respect to the communication,

whereby the communication, which had been terminated to the VMS, is released from the VMS and is acted upon without further involvement of the VMS with the communication.

2. The method of claim 1, wherein the message comprises the subscriber'"'"'s directory number and a different directory number;

wherein the type of action comprises a transfer of the communication;

wherein action B comprises directing the communication be transferred to the subscriber'"'"'s directory number;

and further comprising;

in response to directing the communication be transferred to the subscriber'"'"'s directory number, receiving a query with respect to the communication; and

in response to the query, causing the communication to be transferred to the different directory number.

3. The method of claim 2, wherein causing the communication to be transferred to the different directory number comprises providing instructions to cause the communication to be transferred to the different directory number;

and

wherein the instructions also comprise a request to generate a billing record with respect to the communication.

4. The method of claim 1, wherein the message comprises a remote operations parameter including information indicating the action to be taken with respect to the communication.

5. The method of claim 4, wherein the message comprises a GR-1129 message comprising the remote operations parameter.

6. With respect to a communication from a caller to a subscriber'"'"'s directory number where the communication has been terminated to a voice mail system (VMS) of the subscriber instead of the communication having been terminated to terminating equipment associated with the subscriber'"'"'s directory number, a system for transferring the communication from the VMS so the VMS is no longer involved in the communication, the system comprising:

a service switching point (SSP) operative to receive a message indicating a release of the communication by the VMS, the message also indicating at least an action to be taken with respect to the communication, and the SSP also operative to provide the message to a service control point (SCP); and

the SCP operative, in response to receipt of the message from the SSP, to direct that the action be taken with respect to the communication,

whereby the communication, which had been terminated to the VMS, is released from the VMS and is acted upon without further involvement of the VMS with the communication.

7. The system of claim 6, wherein the message comprises the subscriber'"'"'s directory number and a different directory number;

wherein the action comprises a transfer of the communication;

wherein the SCP is also operative to direct that the communication be transferred to the subscriber'"'"'s directory number as the action.

8. The system of claim 7, wherein the SCP is further operative to direct the SSP to route the communication to the subscriber'"'"'s directory number, and

wherein the SSP is operative to route the communication to the subscriber'"'"'s directory number.

9. The system of claim 8, wherein in response to the routing of the communication to the subscriber'"'"'s directory number, the communication is first routed to an SSP serving the subscriber'"'"'s directory number (“

subscriber'"'"'s SSP”

);

wherein the subscriber'"'"'s SSP is operative, in response to routing of the communication, to make a query of the SCP with respect to the communication; and

wherein the SCP, in response to the query, is operative to cause the communication to be transferred to the different directory number.

10. The system of claim 9, wherein the SCP, in response to the query, is operative to cause the communication to be transferred to the different directory number by providing instructions to the subscriber'"'"'s SSP to transfer the communication to the different directory number;

and

wherein the subscriber'"'"'s SSP is operative, in response to the instructions, to transfer the communication to the different directory number.

11. The system of claim 10, wherein the instructions also comprise a request to generate a billing record with respect to the communication.

12. The system of claim 6, wherein the message comprises a remote operations parameter including information indicating the action to be taken with respect to the communication.

13. The system of claim 12, wherein the message comprises a GR-1129 message comprising the remote operations parameter.

14. With respect to a communication from a caller to a subscriber'"'"'s directory number where the communication has been terminated to a voice mail system (VMS) serving the subscriber instead of the communication having been terminated to terminating equipment associated with the subscriber'"'"'s directory number, a method for acting on the communication so that the VMS is no longer involved with the communication, the method comprising:

A. receiving an indication of action to be taken with respect to the communication; and

B. transmitting a message indicating a release of the communication, the message indicating the action to be taken with respect to the communication,

whereby the communication, which had been terminated to the VMS, is released from the VMS and acted upon without further involvement of the VMS in the communication.

15. The method of claim 14, wherein the action comprises an event allowing for the release of the communication.

16. The method of claim 14, further comprising, in order to receive the indication of action to be taken with respect to the communication, providing the caller or the communication with an option for exercise of the action to be taken with respect to the communication.

17. The method of claim 16, wherein the action comprises an action other than receipt of a voice mail message from the caller (“

an other action”

).

18. The method of claim 14, wherein receiving an indication of the action comprises receiving the indication of the action from the caller or the communication.

19. The method of claim 14, wherein the message comprises the subscriber'"'"'s directory number and a different directory number;

and

wherein the action comprises a transfer of the communication.

20. The method of claim 14, wherein the message comprises a remote operations parameter including information indicating the action to be taken with respect to the communication.