Method and system for processing calls

• US 20070127652A1
• Filed: 12/01/2005
• Published: 06/07/2007
• Est. Priority Date: 12/01/2005
• Status: Abandoned Application

• Current Assignee: Sbc Knowledge Ventures, L.P.
• Original Assignee: Sbc Knowledge Ventures, L.P.
• Inventors: Gruchala, Carol, Divine, Abha
• Application Number:
  US11/291,403
• Publication Number:
  US 20070127652A1
• Time in Patent Office: Days
• US Class Current: 379/142.10
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 2203/6045 Identity confirmation
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A privacy management system allows a called party to re-direct picked up calls. A call is suspended if standard calling line identification can not be provided for the call. The caller is prompted to provide audible caller identification which is recorded and replayed to the called party before completing the call. The called party may enter a first input to accept the call based on the audible caller identification. If the called party subsequently determines that the call should be handled by another automatic disposition, the called party can enter a second input to provide a call redirection indication. In response to the call redirection indication, the call is disconnected and redirected to complete between the calling party and a destination such as voice mail or a message which is indicated by the call redirection indication.

Claims

1. A call processing method comprising:

intercepting a call from a calling communication station for a called communication station before completion of the call;

determining if calling line identification information can be provided to the called communication station for the call;

if calling line identification information can not be provided, prompting a calling party at the called communication station to provide audible calling line identification information;

without completing the call between the calling communication station and the called communication station, ringing the called communication station and playing the audible calling identification information to a called party at the called communication station;

in response to a call completion indication from the called communication station, completing the call between the calling communication station and the called communication station;

subsequently, receiving a call redirection indication from the called communication station; and

in response to the call redirection indication, disconnecting the call between the calling communication station and the called communication station and completing the call instead between the calling communication station and a destination indicated by the call redirection indication.

2. The call processing method of claim 1 wherein receiving a call redirection indication comprises:

detecting actuation of customer premises equipment associated with the called communication station; and

associating the detected actuation with redirection of the call to an alternative destination other than the called communication station.

3. The call processing method of claim 1 wherein receiving a call redirection indication comprises:

detecting a control key sequence entered by the called party at the called communication station; and

associating the detected control key sequence with redirection of the call to an alternative destination other than the called communication station.

4. The call processing method of claim 1 further comprising:

in response to the call redirection indication, redirecting the call to voicemail.

5. The call processing method of claim 1 further comprising:

in response to the call redirection indication, forwarding the call to a pre-recorded message asking to place the called party on a Do Not Call list.

6. The call processing method of claim 1 further comprising:

in response to the call redirection indication, forwarding the call to network equipment for playing a pre-defined message to the calling communication station.

7. A system for redirecting an answered call established between a calling communication station and a called communication station, the system comprising:

a service switching point in communication with the called communication station, the service switching point being operative to analyze a plurality of inputs transmitted from the called communication station during processing of the call, the service switching point being operative to complete the call between the calling communication station and the called communication station in response to a first input and operative to disconnect the call between the calling communication station and the called communication station and complete the call instead between the calling communication station and a destination indicated by a call redirection indication in response to the call redirection indication.

8. The system of claim 7 wherein the service switching point is operative to

detect actuation of customer premises equipment associated with the called communication station;

and

associate the detected actuation with redirection of the call to an alternative destination other than the called communication station

9. The system of claim 7 further comprising a service control point which is operative to

detect a control key sequence entered by the called party at the called communication station;

and

associate the detected control key sequence with redirection of the call to an alternative destination other than the called communication station.

10. A system for redirecting an answered call established between a calling communication station and a called communication station, the system comprising:

a service switching point (SSP) in communication with the called communication station, the service switching point being operative to complete a call between the calling communication station and the called communication station; and

a service node/intelligent peripheral (SN/IP) in communication with the SSP and operative to analyze a plurality of inputs transmitted from the called communication station during processing of the call, the SN/IP further operative to cause the SSP to complete the call in response to a first input from the called communication station indicating the should be accepted and further operative to cause the SSP to disconnect the call from the called communication station and instead redirect the call for completion between the calling communication station and a destination indicated by a call redirection indication detected by the SN/IP from the called communication station.

11. The system of claim 10 wherein the SN/IP is operative to

detect actuation of customer premises equipment associated with the called communication station;

and

associate the detected actuation with redirection of the call to an alternative destination other than the called communication station

12. The system of claim 10 wherein the SN/IP is operative to

detect a control key sequence entered by the called party at the called communication station;

and

associate the detected control key sequence with redirection of the call to an alternative destination other than the called communication station.

13. The system of claim 12 wherein the SN/IP is operative to detect a plurality of dual tone, multi-frequency key presses at the called communication station as the control key sequence and to compare the detected control key sequence with stored pre-defined control codes.

14. The system of claim 10 wherein the SN/IP is operative to monitor an initial portion of the call after completion between the calling communication station and the called communication station to detect the call redirection indication.

15. The system of claim 10 wherein the SN/IP is operative to monitor substantially the entire call after completion between the calling communication station and the called communication station to detect the call redirection indication.