Method and system for automated recall notification

• US 20070129064A1
• Filed: 12/02/2005
• Published: 06/07/2007
• Est. Priority Date: 12/02/2005
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (Motors Liquidation Co. GUC Trust)
• Inventors: Batchik, Michael
• Granted Patent: US 7,545,262 B2
• Time in Patent Office: Days
• US Class Current: 455/414.100
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: H04W 4/44 for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]

Abstract

A method and system for providing an automated recall notification including receiving a recall communication instruction at a telematics unit from a call center via a wireless connection, initiating a service call to the call center from the telematics unit based on the recall communication instruction and responsive to a mobile vehicle operation, receiving a recall notification at the telematics unit, and sending a recall alert to a subscriber based on the received recall notification. A computer usable medium with suitable computer program code is employed for providing an automated recall notification.

Claims

1. A method for providing an automated recall notification, the method comprising:

receiving a recall communication instruction at a telematics unit from a call center via a wireless connection;

initiating a service call to the call center from the telematics unit based on the recall communication instruction and responsive to a mobile vehicle operation;

receiving a recall notification at the telematics unit; and

sending a recall alert to a subscriber based on the received recall notification.

2. The method of claim 1 wherein the recall communication instruction includes:

a mobile vehicle operation;

a call center contact information; and

a recall identification information.

3. The method of claim 1 wherein the recall notification comprises an interaction between a real call center advisor and the telematics unit.

4. The method of claim 1 wherein the recall notification comprises an interaction between a virtual call center advisor and the telematics unit.

5. The method of claim 1 wherein the recall alert includes:

a recall purpose;

at least one mobile vehicle component; and

an action required.

6. The method of claim 1 wherein the mobile vehicle operation is a key cycle.

7. The method of claim 1 wherein initiating the service call to the call center comprises:

receiving the mobile vehicle operation input at the telematics unit;

sending a call center contact number; and

sending a recall identification information responsive to a successful call connection.

8. The method of claim 1 further comprising:

repeating the service call initiation at each instance of the mobile vehicle operation until occurrence of a cessation event; and

terminating the service call initiation responsive to the cessation event.

9. The method of claim 8 wherein the cessation event is selected from the group consisting of a subscriber request, a recall repair, and a time-out.

10. A computer usable medium storing a computer program including computer program code for automated recall notification, the computer usable medium comprising:

computer program code for receiving a recall communication instruction at a telematics unit from a call center via a wireless connection;

computer program code for initiating a service call to the call center from the telematics unit based on the recall communication instruction and responsive to a mobile vehicle operation;

computer program code for receiving a recall notification at the telematics unit; and

computer program code for sending a recall alert to a subscriber based on the received recall notification.

11. The computer usable medium of claim 10 wherein the recall communication instruction includes:

a mobile vehicle operation;

a call center contact information; and

a recall identification information.

12. The computer usable medium of claim 10 wherein the recall notification comprises an interaction between a real call center advisor and the telematics unit.

13. The computer usable medium of claim 10 wherein the recall alert includes:

a recall purpose;

at least one mobile vehicle component; and

an action required.

14. The computer usable medium of claim 10 wherein computer program code for initiating the service call to the call center comprises:

computer program code for receiving the mobile vehicle operation input at the telematics unit;

computer program code for sending a call center contact number; and

computer program code for sending recall identification information responsive to a successful call connection.

15. The computer usable medium of claim 10 further comprising

means for repeating the service call at each instance of the mobile vehicle operation until occurrence of a cessation event;

and

means for terminating the service call initiation responsive to the cessation event.

16. A method for determining a recall notification requirement at a call center comprising:

receiving a recall report at the call center;

determining a plurality of recalled mobile vehicles;

determining a recall severity;

creating a recall communication instruction based on the recall report; and

sending the recall communication instruction to the plurality of affected mobile vehicles via a wireless connection.