Method of providing automated medical assistance

• US 20070129610A1
• Filed: 12/06/2005
• Published: 06/07/2007
• Est. Priority Date: 12/06/2005
• Status: Abandoned Application

• Current Assignee: CareStream Health Incorporated
• Original Assignee: Eastman Kodak Company
• Inventors: Squilla, John
• Application Number:
  US11/295,219
• Publication Number:
  US 20070129610A1
• Time in Patent Office: Days
• US Class Current: 600/300
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 50/20 for computer-aided diagnosis, e.g. based on medical expert systems
• CPC Class Codes: G16Z 99/00 Subject matter not provided for in other main groups of this subclass

Abstract

A method of automatically providing users with appropriate levels of assistance at a walk-up medical station or kiosk (200) using hierarchical levels of support (130, 135, 140) based on intelligent contextual awareness of events, combined with stored historical user information (230).

Claims

1. A method of providing automated assistance at a remote medical testing system comprising:

using hierarchical levels of support based on intelligent use of historical patient data and contextual awareness of events as they are occurring.

2. A method as in claim 1 comprising the additional steps of:

using predefined logic to escalate users to the appropriate level of automated support.

3. A method as in claim 1 comprising the additional steps of:

using predefined logic to escalate users to the appropriate level of live technical support.

4. A method as in claim 1 wherein said logic and contextual awareness is used to connect the user to the appropriate level of live medical assistance.

5. A method of providing automated assistance at medical station comprising:

(a) initiating interaction between said medical station and a patient;

(b) entering patient identification information;

(c) determining if said patient is a first time user;

(d) if said patient is a first time user go to step (e) if not go to step (f);

(e) entering additional patient information;

(f) accessing a patient medical record;

(g) testing said patient;

(h) determining if a higher level of support is needed;

(i) if a higher level of support is needed go to step (j), if not end procedure; and

(j) providing a higher level of support.

6. A method as in claim 5 wherein said initiation of interaction between said medical station and said patient is by means of an electronic patient record card.

7. A method as in claim 5 wherein said interaction step is accomplished by entering data with a keyboard, data entry, or touch screen.

8. A method as in claim 5 wherein said testing step is comprised of administering at least one medical test.

9. A method as in claim 5 wherein said testing step is comprised of administering at least one medical test and visual observation of said patient.

10. A method as in claim 5 wherein said step of determining if said higher level of support is needed is comprised of a computer algorithm for weighting results of at least one medical test, visual observation of said patient, and said patient medical record.

11. A method as in claim 5 wherein said step of providing said higher level of support includes dispatching emergency medical personnel to said station.