Method for reducing the cost of handling incoming/outgoing phone calls

• US 20070133775A1
• Filed: 06/02/2004
• Published: 06/14/2007
• Est. Priority Date: 06/02/2003
• Status: Abandoned Application

• Current Assignee: Festin Enterprises Corporation
• Original Assignee: Festin Enterprises Corporation
• Inventors: Winkler, Yair
• Application Number:
  US10/559,025
• Publication Number:
  US 20070133775A1
• Time in Patent Office: Days
• US Class Current: 379/220.10
• CPC Class Codes: H04M 15/49 Connection to several service providers
• CPC Class Codes: H04M 15/51 for resellers, retailers or service providers
• CPC Class Codes: H04M 15/8044 Least cost routing
• CPC Class Codes: H04M 15/8083 involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
• CPC Class Codes: H04M 2207/20 hybrid systems
• CPC Class Codes: H04M 2207/206 composed of PSTN and wireless network
• CPC Class Codes: H04M 2215/0184 involving reduced rates or discounts, e.g. time-of-day reductions, volume discounts, cell discounts, group billing, frequent calling destination(s) or user history list
• CPC Class Codes: H04M 2215/42 Least cost routing, i.e. provision for selecting the lowest cost tariff
• CPC Class Codes: H04M 2215/46 Connection to several service providers
• CPC Class Codes: H04M 2215/54 Resellers-retail or service providers billing, e.g. agreements with telephone service operator, activation, charging/recharging of accounts
• CPC Class Codes: H04M 2215/745 Least cost routing, e.g. Automatic or manual, call by call or by preselection
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/5322 for recording text messages
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53358 Message preview
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/0048 : where the text-based messaging service is a Short Message Service
• CPC Class Codes: H04Q 2213/13138 : Least cost routing, LCR
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 3/66 : Traffic distributors
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements

Abstract

A method and system for reducing the cost of handling incoming/outgoing calls are disclosed. A plurality of communication centers deployed in a different geographical region and granted permission to use the receiving and transmitting infrastructure of a corresponding service provider are employed. A default communication center routes incoming/outgoing calls associated with a given subscriber to a distant communication center via an optimal path through the infrastructure of each of said service providers. The optimal path is selected after comparing the transmission time and cost of call for a plurality of possible communication paths.

Claims

1. Method for reducing the cost of handling incoming/outgoing calls comprising:

a) providing a plurality of communication centers in data communication with one another, each of said communication centers being deployed in a different geographical region and adapted to interface with transmittable voice mailboxes, wherein one of said communication centers is designated as a default communication center for a given group of subscribers and the remaining communication centers being designated as distant communication centers;

b) making an agreement with a plurality of service providers of different telephone networks which allows said plurality of communication centers to use the receiving and transmitting infrastructure of each of said service providers,

c) routing incoming/outgoing calls associated with a given subscriber by said default communication center to a distant communication center via an optimal path through the infrastructure of each of said service providers; and

d) optionally, accessing the incoming/outgoing calls by an accession code.

2. Method according to claim 1, wherein the optimal path is determined by the default communication center after compiling, for the given time of the call, the usage cost and transmission delays of the infrastructure of each service provider with which it has a working agreement and a list of possible communication paths from the default communication center to the distant communication center.

3. Method according to claim 2, wherein the default communication center determines the transmission time and cost of call for each possible communication path, and then selects an optimal path from the list of possible communication paths.

4. Method according to claim 1, wherein each transmittable voice mailbox stores voice mail transmitted via different telephone networks.

5. Method according to claim 4, wherein a voice mailbox is transmitted entirely to a distant communication center, upon request by a subscriber.

6. Method according to claim 4, wherein all voice mail is retrievable during any retrieval session.

7. Method according to claim 6, wherein the voice mail transmitted via each telephone network is grouped separately, whereby a voice menu directs the subscriber, at the commencement of a retrieval session, to retrieve any desired group of mail.

8. Method according to claim 1, wherein all outgoing calls placed by, subscribers are received by the default communication center, and each call is routed along an optimal path based on the phone number of a corresponding intended recipient.

9. Method according to claim 1, wherein the default communication center routes calls based on instructions transmitted thereto by a subscriber.

10. Method according to claim 9, wherein a voice mailbox is routed by performing the following steps:

transmitting a textual message from the subscriber to the default communication center, indicating access information of the subscriber and instructions as to which telephone the calls are to be accessed;

determining the optimal path from the default communication center to the distant communication center closest to the instantaneous location of the subscriber;

forwarding the voice mailbox to the distant communication center via the recently determined optimal path; and

accessing the distant communication center by placing a local call and thereby retrieving his voice mailbox.

11. Method according to claim 10, wherein a textual message is transmitted in return to the subscriber by the default communication center, to indicate that said voice mailbox has been forwarded to the distant communication center and may be accessed by the indicated telephone.

12. Method according to claim 9, wherein an incoming call is routed upon the transmission of a textual message by the subscriber to the default communication center, instructing thereby that incoming calls to his cellular telephone, which is used by another party to transmit outgoing, calls, will be directed to a desired telephone number.

13. Method according to claim 9, wherein an outgoing call is placed by a, traveling subscriber by performing the following steps:

transmitting a, textual message from the subscriber to the default communication center;

indicating access information of the subscriber and instructions concerning from which telephone number and from which geographical location the call is to be placed;

transmitting a command by the default communication center to the distant communication center closest to the instantaneous location of the subscriber to route an outgoing call;

determining the optimal path for the outgoing call;

transmitting a textual message from the default communication center to the subscriber that a communication line is available from said distant communication center;

accessing the distant service provider; and

placing an outgoing call.

14. Method according to claim 13, wherein the destination of the outgoing call is local with respect to said distant communication center.

15. Method according to claim 9, wherein the subscriber transmits a textual message to the default communication center to initiate a callback mode.

16. Method according to claim 15, wherein the default communication center performs the following steps:

repeatedly redials the number of an intended recipient until a communication line becomes available;

transmits a pre-recorded voice message to the intended recipient in which the name of the subscriber and pertinent contact information are mentioned; and

transmits a request for the intended recipient of the call to communicate with the subscriber.

17. Method according to claim 16, further comprising the following steps:

the recipient transmits a textual message to the default communication center, if he desires not to call the subscriber directly, wherein he indicates that his communication line is now available;

the default communication center communicates with the distant communication center closest to the instantaneous location of the subscriber, commanding said distant communication center to link the subscriber with the intended recipient;

the cellular telephone of the subscriber receives a textual message indicating that a communication line became available;

the subscriber accesses said distant communication center; and

the subscriber speaks with the intended recipient.

18. Method according to claim 15, wherein the default communication center transmits to a specified phone number, after a request to initiate the callback mode, a menu of available services and information-related options, and the subscriber indicates which option he desires to activate.

19. Method according to claim 18, wherein the subscriber transmits to the default communication center a textual message which specifies a preselected option, whereupon the default communication center transmits to the specified phone number voice and/or graphical information based on said preselected option.

20. Method according to claim 1, wherein the default communication center performs self-billing functions.

21. Method according to claim 20, wherein the default communication center determines relevant billing information concerning each subscriber in real-time and transfers said billing information to the provider.

22. Method according to claim 21, wherein the default communication center determines whether the debits of a subscriber are greater than a predetermined value, and then prevents the subscriber from receiving any incoming calls or placing outgoing calls or initiating a callback mode until a payment is made to the provider.

23. Method according to claim 3, wherein the cost of handling a call is reduced by selecting an Internet-based segment through which the call is transmitted;

encoding said call to Voice-over Internet Protocol (VoIP) by the communication center closest to a transitional point between a cable-based segment and an Internet-based segment; and

decoding said call to an audio signal by the communication center closest to the end of said Internet-based segment.

24. Method according to claim 3, wherein the cost of handling a call to a cellular telephone is reduced by switching the communication path from a telephone network to a wireless network and transmitting the call via a last segment of the communication path in wireless fashion at non-chargeable radio frequencies

25. Method according to claim 24, wherein the call is transmitted at frequencies ranging from approximately 2.35 to 2.45 MHz.

26. Method according to claim 11, wherein a subscriber determines which voice messages to access from the voice mailbox by reviewing an additional textual message which is transmitted to the subscriber, said additional textual message listing, for each voice message stored in the voice mailbox, the telephone number which transmitted a given stored voice message and the duration of said stored voice message.

27. Method according to claim 1, wherein a previously established optimal path remains in a communicable standby mode upon termination of a first outgoing call, said previously established optimal path being activated by the default communication center if the subscriber places a second outgoing call during a predetermined period of time following termination of the first call.

28. A short-range wireless communication system for reducing the cost of handling incoming/outgoing calls, comprising:

a) a cellular telephone provided with a first transceiver for transmission over a cellular network and a second transceiver for short-range wireless transmission;

b) a dongle interfacing with a dedicated subscriber computer; and

c) an earpiece,

wherein the dongle and earpiece are provided with short-range wireless transceivers and are in data communication with the second transceiver of the cellular telephone;

wherein the subscriber computer is in communication with a plurality of communication centers in data communication with one another, each of said communication centers being deployed in a different geographical region and granted permission to use the receiving and transmitting infrastructure of a corresponding service provider, one of said communication centers being designated as a default communication center for a given group of subscribers and the remaining communication centers being designated as distant communication centers;

said default communication center suitable for routing incoming/outgoing calls associated with a given subscriber to a distant communication center via an optimal path through the infrastructure of each of said service providers.