Method and system of managing and administering automotive glass repairs and replacements
First Claim
1. A method of processing automotive glass repair claims, the steps comprising:
- providing a processing system having at least a first logic processor and memory storage, the processing system being adapted to manage a plurality of data, the processing system being adapted for selective communication to a remote device;
establishing at least a first user account with the processing system for allowing remote communication access to the plurality of data;
storing at least a first set of criteria for automatically approving the repair of automotive glass claims;
establishing a remote connection to the processing system through the at least a first user account;
receiving at least a first claim request for repairing an associated automotive glass article; and
, automatically determining an approval response to the at least a first claim based on the at least a first set of criteria.
1 Assignment
0 Petitions
Accused Products
Abstract
A processing system includes one or more computers having a plurality of software modules that are connected to the Internet for remote access by an insurance companies and glass repair shops alike. The processing system manages the storage and retrieval of insurance claim information for the repair of automotive glass. Claim information is entered into the processing system whereby insurance claims are automatically processed for approval or disapproval of the repair based upon the information stored in the processing system. The processing system analyzes claim data against policy information and the current NAGS pricing specification. Work orders are automatically dispatched to the glass repair shop.
38 Citations
24 Claims
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1. A method of processing automotive glass repair claims, the steps comprising:
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providing a processing system having at least a first logic processor and memory storage, the processing system being adapted to manage a plurality of data, the processing system being adapted for selective communication to a remote device;
establishing at least a first user account with the processing system for allowing remote communication access to the plurality of data;
storing at least a first set of criteria for automatically approving the repair of automotive glass claims;
establishing a remote connection to the processing system through the at least a first user account;
receiving at least a first claim request for repairing an associated automotive glass article; and
,automatically determining an approval response to the at least a first claim based on the at least a first set of criteria. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method of facilitating the repair of automotive glass, comprising the steps of:
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providing a computer processing system having at least a first microprocessor and electronic memory storage, the computer processing system including one or more modules to manage the storage and retrieval of a plurality of associated data stored in a computer processing system database;
providing at least a first associated repair entity;
providing at least a first associated insurance carrier entity;
establishing a user account for the at least a first associated repair entity for authorized access the computer processing system;
establishing a user account for the at least a first associated insurance carrier entity for authorized access the computer processing system;
entering data for an insurance claim into the computer processing system from a remote location via a wide area network;
storing the data for an insurance claim in the database;
storing criteria for approving an insurance claim;
accessing the criteria for arriving at an approval decision for the insurance claim;
automatically analyzing the data for an insurance claim responsive to the criteria for insurance claim approval; and
,determining a response to the approval process of the insurance claim. - View Dependent Claims (18, 19, 20, 21)
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22. A method of facilitating the repair of automotive glass, comprising the steps of:
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providing a processing system having at least a first logic processor and memory storage, the processing system being adapted to manage a plurality of data, the processing system being adapted for selective communication to a remote device;
establishing at least a first user account with the processing system for allowing remote communication access to the plurality of data;
storing at least a first set of criteria for automatically approving the repair of automotive glass claims;
establishing a remote connection to the processing system through the at least a first user account;
receiving at least a first claim request for repairing an associated automotive glass article;
accessing data for automatically verifying insurance policy coverage;
automatically determining an approval response to the at least a first claim based on the at least a first set of criteria; and
,receiving at least a first invoice request for repairing the associated glass article; and
,automatically approving the at least a first invoice request based upon the determined approval response. - View Dependent Claims (23, 24)
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Specification