Methods and systems for providing a consumer shopping experience

• US 20070136775A1
• Filed: 12/13/2005
• Published: 06/14/2007
• Est. Priority Date: 12/13/2005
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Calhoun, Gloria, Phillips, Hilary, MacKay, Kenneth
• Granted Patent: US 7,702,543 B2
• Time in Patent Office: Days
• US Class Current: 725/106
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0611 Request for offers or quotes

Abstract

Systems and methods are disclosed for providing a consumer shopping experience. The disclosed systems and methods include receiving a user input and providing, in response to the user input, one of a first series of pages, a second series of pages, and a third series of pages. Furthermore, the first series of pages are configured to allow a user to select at least one of products and services from at least one business line before the first series of pages request personal information. In addition, the second series of pages are configured to indicate whether currently received services at a first location are available at a second location. Moreover, the third series of pages are configured to allow the user to select at least one of products and services from the at least one business line.

Claims

1. A computer-implemented method for providing a consumer shopping experience over a network, the method comprising:

receiving a user input over the network; and

providing to the user over the network, in response to the user input, one of a first series of pages, a second series of pages, and a third series of pages, wherein,

the first series of pages are configured to allow a user to select at least one of products and services from at least one business line before the first series of pages request personal information,

the second series of pages are configured to indicate whether currently received services at a first location are available at a second location, and

the third series of pages are configured to allow the user to select at least one of products and services from the at least one business line.

2. The method of claim 1, wherein the first series of pages are configured to allow the user to select the at least one of products and services from the at least one business line comprising at least one of the following:

local telecommunication service, long distance telecommunication service, wired or wireless voice service, wired or wireless data service, and television (TV) service.

3. The method of claim 1, wherein providing, in response to the user input, one of the first series of pages, the second series of page, and the third series of pages, wherein at least one of the first series of pages correspond to a new order, the second series of pages correspond to a transfer order, and the third series of pages correspond to a change order.

4. The method of claim 1, wherein the second series of pages are configured to indicate whether currently received services at the first location are available at the second location wherein the second location is a location where the user indicates an intension to move to.

5. The method of claim 1, wherein at least one of the first series of pages and the third series of pages provide at least one of a page corresponding to a bundle builder, a page corresponding to a service advisor, and a page corresponding to at least one featured bundle.

6. The method of claim 5, wherein the page corresponding to the service advisor includes at least on lifestyle type question.

7. The method of claim 1, wherein the personal information comprises at least one of the following:

a passwords, payment data, personal information, and address information.

8. A system for providing a consumer shopping experience, the system comprising:

a memory storage for maintaining a database; and

a processing unit coupled to the memory storage, wherein the processing unit is operative to;

receive a user input; and

provide, in response to the user input, one of a first series of pages, a second series of pages, and a third series of pages, wherein,

the first series of pages are configured to allow a user to select at least one of products and services from at least one business line before the first series of pages request personal information,

the second series of pages are configured to indicate whether currently received services at a first location are available at a second location, and

the third series of pages are configured to allow the user to select at least one of products and services from the at least one business line.

9. The system of claim 8, wherein the first series of pages are configured to allow the user to select the at least one of products and services from the at least one business line comprising at least one of the following:

local telecommunication service, long distance telecommunication service, wired or wireless voice service, wired or wireless data service, and television (TV) service.

10. The system of claim 8, wherein at least one of the first series of pages correspond to a new order, the second series of pages correspond to a transfer order, and the third series of pages correspond to a change order.

11. The system of claim 8, wherein the second series of pages are configured to indicate whether currently received services at the first location are available at the second location wherein the second location is a location where the user indicates an intension to move to.

12. The system of claim 8, wherein at least one of the first series of pages and the third series of pages provide at least one of a page corresponding to a bundle builder, a page corresponding to a service advisor, and a page corresponding to at least one featured bundle.

13. The system of claim 12, wherein the page corresponding to the service advisor includes at least on lifestyle type question.

14. A computer-readable medium which stores a set of instructions which when executed performs a method for providing a consumer shopping experience, the method executed by the set of instructions comprising:

receiving a user input; and

providing, in response to the user input, one of a first series of pages, a second series of pages, and a third series of pages, wherein,

the first series of pages are configured to allow a user to select at least one of products and services from at least one business line before the first series of pages request personal information,

the second series of pages are configured to indicate whether currently received services at a first location are available at a second location, and

the third series of pages are configured to allow the user to select at least one of products and services from the at least one business line.

15. The computer-readable medium of claim 14, wherein the first series of pages are configured to allow the user to select the at least one of products and services from the at least one business line comprising at least one of the following:

local telecommunication service, long distance telecommunication service, wired or wireless voice service, wired or wireless data service, and television (TV) service.

16. The computer-readable medium of claim 14, wherein providing, in response to the user input, one of the first series of pages, the second series of page, and the third series of pages, wherein at least one of the first series of pages correspond to a new order, the second series of pages correspond to a transfer order, and the third series of pages correspond to a change order.

17. The computer-readable medium of claim 14, wherein the second series of pages are configured to indicate whether currently received services at the first location are available at the second location wherein the second location is a location where the user indicates an intension to move to.

18. The computer-readable medium of claim 14, wherein at least one of the first series of pages and the third series of pages provide at least one of a page corresponding to a bundle builder, a page corresponding to a service advisor, and a page corresponding to at least one featured bundle.

19. The computer-readable medium of claim 18, wherein the page corresponding to the service advisor includes at least on lifestyle type question.

20. The computer-readable medium of claim 14, wherein the personal information comprises at least one of the following:

a passwords, payment data, personal information, and address information.