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Method and apparatus for selectively routing callers to service call centers

  • US 20070140457A1
  • Filed: 12/19/2005
  • Published: 06/21/2007
  • Est. Priority Date: 12/19/2005
  • Status: Abandoned Application
First Claim
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1. A call management center (CMC), comprising:

  • a controller for managing operations of a plurality of network elements, programmed to;

    store for each of the plurality of network elements its location;

    store for each of a plurality of service call centers its location;

    detect an incoming call originated by a communication device from a select one of the plurality of network elements;

    determine if the communication device is capable of roaming from signaling information associated with the incoming call;

    if the communication device is capable of roaming, identify from the plurality of network elements according to the signaling information a network element near to where the incoming call was originated;

    determine an approximate location of the communication device according to a location of the identified network element;

    select a service call center nearest to the approximate location of the communication device from the plurality of service call center locations; and

    route the incoming call to the selected service call center.

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