Prescription care support services

• US 20070143138A1
• Filed: 12/19/2005
• Published: 06/21/2007
• Est. Priority Date: 12/19/2005
• Status: Abandoned Application

• Current Assignee: Varolii Corporation (Microsoft Corporation)
• Original Assignee: Varolii Corporation (Microsoft Corporation)
• Inventors: Zirkel, Steve, Ross, S.
• Application Number:
  US11/311,917
• Publication Number:
  US 20070143138A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G16H 10/20 for electronic clinical trials or questionnaires
• CPC Class Codes: G16H 20/10 relating to drugs or medications, e.g. for ensuring correct administration to patients

Abstract

The present invention relates to prescription management systems and associated methods, including prescription management methods in computing environments that provide prescription fulfillment management, related care support services, patient opinion information collection, and the ability to interface a prescription management system with other related systems. Certain embodiments of the invention are directed toward a method of collecting prescription related data for multiple patients, where each patient can be associated with one or more prescriptions. The method can further include contacting each patient and providing information to at least one of the patients about fulfillment of the one or more prescriptions, about care support services related to the one or more prescriptions, and/or to request patient opinion information. In other embodiments, a prescription management method can include receiving raw prescription related data and providing formatted prescription related data for use in a prescription management element.

Claims

1. A method for providing care support services related to prescription medication, comprising:

collecting prescription related data for each one of multiple patients, each patient being associated with one or more prescriptions, the prescription related data including at least one of a patient identification and one or more drug names associated with the one or more prescriptions;

contacting at least one of the patients; and

providing one or more response options to the at least one of the patient regarding an actual dosing of a medication corresponding one or more of the at least one of the patients'"'"' associated prescriptions;

receiving an input indicating a selection of at least one of the one or more response options; and

providing information regarding the selection of at least one of the one or more response options to a medical staff member.

2. The method of claim 1 wherein a method for providing care support services related to prescription medication includes a method in a computing environment.

3. The method of claim 1 wherein a method for providing care support services related to prescription medication includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

providing one or more response options includes providing one or more response options via phone; and

receiving an input includes receiving an input via phone.

4. The method of claim 1 wherein a method for providing care support services related to prescription medication includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

providing one or more response options includes providing one or more response options via phone, the one or more response options being selectable via a phone key selection; and

receiving an input includes receiving an input via phone.

5. The method of claim 1, further comprising authenticating an identity of the at least one of the patients.

6. A method for providing care support services related to prescription medication, comprising:

collecting prescription related data for each one of multiple patients, each patient being associated with one or more prescriptions, the prescription related data including at least one of a patient identification and one or more drug names associated with the one or more prescriptions;

contacting at least one of the patients;

providing one or more response options regarding the at least one of the patient'"'"'s condition, the at least one of the patient'"'"'s condition being related to the one or more prescriptions associated with the at least one of the patients;

receiving an input indicating a selection of at least one of the one or more response options; and

providing information regarding the selection of at least one of the one or more response options to a medical staff member.

7. The method of claim 6 wherein a method for providing care support services related to prescription medication includes a method in a computing environment.

8. The method of claim 6 wherein a method for providing care support services related to prescription medication includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone; and

providing one or more response options includes providing one or more response options via phone; and

receiving an input includes receiving an input via phone.

9. The method of claim 6 wherein a method for providing care support services related to prescription medication includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

providing one or more response options includes providing one or more response options via phone, the one or more response options being selectable via a phone key selection; and

receiving an input includes receiving an input via phone.

10. The method of claim 6, further comprising authenticating an identity of the at least one of the patients.

11. The method of claim 6 wherein the patient'"'"'s condition includes at least one of a patient'"'"'s mood, a presence or non-presence of one or more selected side effects, an indication of the effectiveness or non-effectiveness of the medication, and a level of control of a chronic condition.

12. A method for providing care support services related to prescription medication, comprising:

collecting prescription related data for each one of multiple patients, each patient being associated with one or more prescriptions, the prescription related data including at least one of a patient identification and one or more drug names associated with the one or more prescriptions;

contacting at least one of the patients; and

providing a care support service to the at least one of the patients related to the at least one of the patient'"'"'s one or more associated prescriptions.

13. The method of claim 12 wherein a method for providing care support services related to prescription medication includes a method in a computing environment.

14. The method of claim 12 wherein a method for providing care support services related to prescription medication includes a method in a computing environment, and wherein:

contacting at least one of the patients contacting at least one of the patient via phone; and

providing care support service to the at least one of the patients includes providing care support service to the at least one of the patients via phone.

15. The method of claim 12, further comprising authenticating an identity of at least one patient.

16. The method of claim 12 wherein providing care support service includes providing at least one of new medication counseling, a medical follow up reminder, a reminder to take a prescription, a tip for remembering to take a prescription, health education, testimonial information about a personal experience, information related to dosage adherence monitoring, information related to drug side effects, and information related to patient monitoring.

17. The method of claim 12, further comprising:

providing one or more response options related to the care support service; and

receiving an input indicating a selection of at least one of the one or more response options;

18. The method of claim 12, further comprising:

providing one or more response options related to the care support service;

receiving an input indicating a selection of at least one of the one or more response options; and

providing information regarding the selection of at least one of the one or more response options to a medical staff member.