Collecting patient opinion information associated with a prescription medication

• US 20070143140A1
• Filed: 12/19/2005
• Published: 06/21/2007
• Est. Priority Date: 12/19/2005
• Status: Abandoned Application

• Current Assignee: Varolii Corporation (Microsoft Corporation)
• Original Assignee: Varolii Corporation (Microsoft Corporation)
• Inventors: Zirkel, Steve, Ross, S.
• Application Number:
  US11/311,935
• Publication Number:
  US 20070143140A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G16H 10/20 for electronic clinical trials or questionnaires
• CPC Class Codes: G16H 20/10 relating to drugs or medications, e.g. for ensuring correct administration to patients

Abstract

The present invention relates to prescription management systems and associated methods, including prescription management methods in computing environments that provide prescription fulfillment management, related care support services, patient opinion information collection, and the ability to interface a prescription management system with other related systems. Certain embodiments of the invention are directed toward a method of collecting prescription related data for multiple patients, where each patient can be associated with one or more prescriptions. The method can further include contacting each patient and providing information to at least one of the patients about fulfillment of the one or more prescriptions, about care support services related to the one or more prescriptions, and/or to request patient opinion information. In other embodiments, a prescription management method can include receiving raw prescription related data and providing formatted prescription related data for use in a prescription management element.

Claims

1. A method of collecting patient opinion information from a patient associated with a prescription, comprising:

collecting prescription related data for each one of multiple patients, each patient being associated with one or more prescriptions, the prescription related data including at least one of a patient identification and one or more drug names associated with the one or more prescriptions;

contacting at least one of the patients;

offering the at least one of the patients an option to have at least one corresponding prescription automatically refilled;

receiving an input from the at least one of the patients indicating that the patient wishes to have the at least one corresponding prescription automatically refilled or indicating that the patient does not wish to have the at least one corresponding prescription automatically refilled;

providing the at least one of the patients one or more response options related to a request for patient opinion information, the request for patient opinion information including at least one of a request for feedback about a pharmacy, feedback about a service provided by a pharmacy, feedback about a medical service related to the one or more of the prescriptions associated with the at least one patient, and feedback related to a patient'"'"'s decision to have a prescription automatically refilled or not automatically refilled;

receiving an input from the at least one of the patients indicating a selection of at least one of the one or more response options; and

providing an output based on the at least one of the patient'"'"'s selection of at least one of the one or more response options.

2. The method of claim 1, wherein the method further comprising processing the input received from the at least one of the patients.

3. The method of claim 1 wherein a method of collecting patient opinion information includes a method in a computing environment.

4. The method of claim 1 wherein a method of collecting patient opinion information includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

offering the at least one of the patients an option to have at least one corresponding prescription automatically refilled includes offering the at least one of the patients an option to have at least one corresponding prescription automatically refilled;

receiving an input from the at least one of the patients includes receiving an input from the at least one of the patients via phone;

providing one or more response options includes providing one or more response options via phone; and

receiving an input from the at least one of the patients includes receiving an input from the at least one of the patients via phone.

5. The method of claim 1 wherein a method for providing care support services related to prescription medication includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

offering the at least one of the patients an option to have at least one corresponding prescription automatically refilled includes offering the at least one of the patients an option to have at least one corresponding prescription automatically refilled, the option to have at least one corresponding prescription automatically refilled being selectable via a phone key selection;

receiving an input from the at least one of the patients includes receiving an input from the at least one of the patients via phone;

providing one or more response options includes providing one or more response options via phone, the one or more response options being selectable via a phone key selection; and

receiving an input from the at least one of the patients includes receiving an input from the at least one of the patients via phone.

6. The method of claim 1, further comprising authenticating an identity of the at least one of the patients.

7. A method of collecting patent opinion information from a patient associated with a prescription, comprising:

collecting prescription related data for each one of multiple patients, each patient being associated with one or more prescriptions, the prescription related data including at least one of a patient identification and one or more drug names associated with the one or more prescriptions;

contacting at least one of the patients;

providing one or more first response options related to having one or more prescriptions associated with the at least one of the patients filled;

receiving an input indicating a selection of at least one of the one or more first response options;

providing one or more second response options to the patient related to a request for patient opinion information, the request for patient opinion information including at least one of a request for feedback about a pharmacy, feedback about a service provided by a pharmacy, feedback about a medical service related to the one or more prescriptions associated with the at least one of the patients, and feedback related to the at least one of the patients'"'"' decision to have a prescription filled or not filled;

receiving an input from the at least one of the patients indicating a selection of at least one of the one or more second response options; and

providing an output based on the at least one of the patients'"'"' selection of at least one of the one or more response options.

8. The method of claim 7, wherein the method further comprises processing the input from the at least one of the patients indicating a selection of at least one of the one or more of the second response options.

9. The method of claim 7 wherein a method of collecting patient opinion information includes a method in a computing environment.

10. The method of claim 7 wherein a method of collecting patient opinion information includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

providing one or more first response options includes providing one or more first response options via phone;

receiving an input indicating a selection of at least one of the one or more first response options includes receiving an input indicating

a selection of at least one of the one or more first response options via phone;

providing one or more second response options includes providing one or more second response options via phone; and

receiving an input from the at least one of the patients indicating a selection of at least one of the one or more second response options includes receiving an input indicating a selection of at least one of the one or more second response options via phone.

11. The method of claim 7 wherein a method for providing care support services related to prescription medication includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

providing one or more first response options includes providing one or more first response options via phone, the one or more first response options being selectable via a phone key selection;

receiving an input indicating a selection of at least one of the one or more first response options includes receiving an input indicating a selection of at least one of the one or more first response options via phone;

providing one or more second response options includes providing one or more second response options via phone, the one or more second response options being selectable via a phone key selection; and

receiving an input from the at least one of the patients indicating a selection of at least one of the one or more second response options includes receiving an input indicating a selection of at least one of the one or more second response options via phone.

12. The method of claim 7, further comprising authenticating an identity of the at least one of the patients.

13. A method of collecting patient opinion information from a patient associated with a prescription, comprising:

collecting prescription related data for each one of multiple patients, each patient being associated with one or more prescriptions, the prescription related data including at least one of a patient identification and one or more drug names associated with the one or more prescriptions;

contacting at least one of the patients;

providing one or more response options to the at least one of the patient related to a request for patient opinion information;

receiving an input from the at least one of the patients indicating a selection of at least one of the one or more response options;

providing an output based on the selection of at least one of the one or more response options.

14. The method of claim 13, wherein the method further comprises processing the input received from the at least one of the patients.

15. The method of claim 13 wherein a method of collecting patient opinion information includes a method in a computing environment.

16. The method of claim 13 wherein a method of collecting patient opinion information includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

providing one or more response options to the at least one of the patients includes providing one or more response options to the at least one of the patients via phone;

receiving an input from the at least one of the patients includes receiving an input from the at least one of the patients via phone.

17. The method of claim 13 wherein a method for providing care support services related to prescription medication includes a method in a computing environment, and wherein:

contacting at least one of the patients includes contacting at least one of the patients via phone;

providing one or more response options to the at least one of the patients includes providing one or more response options to at least one of the patients via phone, the one or more response options being selectable via a phone key selection; and

receiving an input from the at least one of the patients includes receiving an input from the at least one of the patients via phone.

18. The method of claim 13, further comprising authenticating an identity of the at least one of the patients.

19. The method of claim 13 wherein providing one or more response options to the at least one of the patients related to a request for patient opinion information includes at least one of a request for feedback about a pharmacy, feedback about a service provided by a pharmacy, feedback about a medical service related to the one or more prescriptions, and feedback related to the at least one of the patient'"'"'s decision to have a prescription filled or not filled.