Method for improving the efficiency and effectiveness of instant messaging based on monitoring user activity

• US 20070143472A1
• Filed: 12/21/2005
• Published: 06/21/2007
• Est. Priority Date: 12/21/2005
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Venkatachalam, Muthuswamy, Milne, Robert, Clark, Robert, Dunki-Jacobs, Raymond
• Application Number:
  US11/314,700
• Publication Number:
  US 20070143472A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A method for improving the efficiency and effectiveness of instant messaging between users on any computing devices. One aspect of the invention is to automatically identify the status of an intended recipient and transform the details into a meaningful summary status which will be displayed to the sending user. Another aspect of the invention is to mitigate interruptions to a recipient by delaying the receipt of the message based on particular rules. Another aspect of the invention monitors the instant messaging activity of a user for efficiency and then suggests appropriate actions to improve the efficiency. The monitoring is based on measurements taken periodically and a set of rules can be used to detect inefficiencies. Once inefficiency is detected, an instant notification can be sent to the user or periodic reports can be sent to the user, management or any other entity.

Claims

1. A method for improving the efficiency and effectiveness of communication between a plurality of users communicating over a network using communication devices, comprising the steps of:

monitoring one of said user'"'"'s activity on at least one communication device;

automatically evaluating said one of said user'"'"'s status;

converting said one of said user'"'"'s status into a summary status based on preconfigured stored rules; and

transmitting said summary status to at least another one of said plurality of users.

2. A method according to claim 1 wherein the step of transmitting includes activating a status indicator at said at least another one of said plurality of users'"'"' communication device.

3. A method according to claim 1, further comprising the steps of:

transmitting a message directed by said at least another one of said plurality of users to said one of said user'"'"'s communication device; and

delaying receipt of the message at said one of said user'"'"'s communication device for a time interval that is based on said one of said user'"'"'s status.

4. A method according to claim 3 wherein the step of converting comprises the step of:

accessing a table of stored rules.

5. A method according to claim 3 wherein the step of converting comprises the step of:

calculating an efficiency value based on a preconfigured formula that incorporates results obtained from the step of automatically evaluating.

6. A method according to claim 1, wherein the step of monitoring one of said user'"'"'s activity comprises:

measuring the time it takes for said one of said users to begin recording a response after receiving a message from another one of said plurality of users at said one of said user'"'"'s communication device.

7. A method according to claim 1, wherein the step of monitoring one of said user'"'"'s activity comprises:

measuring a time taken to compose a message on said one of said user'"'"'s communication device.

8. A method according to claim 1, wherein the step of monitoring one of said user'"'"'s activity comprises:

identifying said at least one communication device that said one of said users is using at a given time.

9. A method according to claim 1, wherein the step of monitoring one of said user'"'"'s activity comprises:

identifying a number of other simultaneous users of said at least one communication device that said one of said users is using at a given time.

10. A method according to claim 1, wherein the step of monitoring one of said user'"'"'s activity comprises:

identifying whether an application activated on said at least one communication device being used by said one of said users is in the foreground.

11. A method according to claim 1, wherein the step of monitoring one of said user'"'"'s activity comprises:

identifying if said one of said users is transmitting messages on said at least one communication device during a time period when he is receiving messages.

12. A method according to claim 1, wherein the step of monitoring one of said user'"'"'s activity comprises:

identifying if said one of said users is communicating on more than said at least one communication device at a given time.

19. A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform the method steps of claim 1.

13. A method for improving efficiency of communication between a plurality of users using a plurality of communication devices over a network, comprising the steps of:

monitoring communication device activity of one of said plurality of users;

identifying instances of activity by said one of said plurality of users that exceed preconfigured thresholds; and

transmitting information indicative of corrective activity to said one of said plurality of users such that, when exercised, the corrective activity tends to increase efficiency of the communication device activity of said one of said plurality of users.

14. Method according to claim 13, wherein the step of transmitting includes activating a pop-up alert at a communication device display used by said one of said plurality of users.

15. Method according to claim 13, wherein the step of identifying comprises the steps of:

generating a report that records said instances of activity by said one of said plurality of users that exceed preconfigured thresholds; and

transmitting the report to a preconfigured entity on the network.

16. Method according to claim 13, wherein the step of identifying comprises the steps of:

measuring whether said one of said plurality of users is sending multi-sentence messages during a preconfigured period of time.

17. Method according to claim 13, wherein the step of identifying comprises the steps of:

measuring whether said one of said plurality of users is initiating communication sessions that exceed a preconfigured threshold.

18. Method according to claim 13, wherein the step of identifying comprises the steps of:

detecting whether said one of said plurality of users is transmitting an amount of short messages to only one other user that exceeds a preconfigured threshold.