METHOD AND SYSTEM FOR CMMI DIAGNOSIS AND ANALYSIS

• US 20070150293A1
• Filed: 12/22/2005
• Published: 06/28/2007
• Est. Priority Date: 12/22/2005
• Status: Abandoned Application

• Current Assignee: ABB Research Ltd. (ABB Limited)
• Original Assignee: ABB Research Ltd. (ABB Limited)
• Inventors: Dagnino, Aldo
• Application Number:
  US11/306,305
• Publication Number:
  US 20070150293A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

A method for CMMI or the like diagnosis and analysis may include generating a set of questions in response to process areas selected for diagnosis. The method may also include selecting an appropriate path sequence for further questions in response to a respondent'"'"'s answers to the set questions and any further questions. The method may further include identifying any weaknesses based on responses to the set of questions and any further questions.

Claims

1. A method for CMMI diagnosis and analysis, comprising:

generating a set of questions in response to process areas selected for diagnosis;

selecting an appropriate path sequence for further questions in response to a respondent'"'"'s answers to the set questions and any further questions; and

identifying any weaknesses based on responses to the set of questions and any further questions.

2. The method of claim 1, further comprising comparing the respondent'"'"'s answers to the set of questions and any further questions to a group of best practices of a CMMI process area.

3. The method of claim 1, further comprising preparing an observation profile in response to comparing a respondent'"'"'s answers to a group of best practices of a CMMI process area.

4. The method of claim 3, further comprising providing a reasoning path behind the observation profile.

5. The method of claim 3, wherein identifying any weaknesses comprises identifying any variances between the observation profile and the group of best practices.

6. The method of claim 1, further comprising generating a set of suggested corrective actions in response to any weaknesses found.

7. The method of claim 6, further comprising presenting the CMMI diagnostic results and the set of suggested corrective actions.

8. The method of claim 1, presenting a graphical user interface to receive implemented solutions or recommendations for improvement in association with weaknesses.

9. The method of claim 8, further comprising storing implemented solutions and associated weaknesses as a new case for future reference.

10. The method of claim 1, further comprising recording responses in frames according to at least one of a group including a process area, a specific goal, a specific practice, a sub-practice, a generic goal, and a generic practice.

11. The method of claim 1, further comprising presenting a graphical user interface for selection of at least one process area to be diagnosed.

16. The method of claim 1, further comprising creating a menu including identities of a plurality of respondents to answer the set of questions and any further questions.

17. The method of claim 16, further comprising consolidating responses to the set of questions and any further questions for each of the plurality of respondents.

18. The method of claim 1, further comprising mapping a terminology of an organization to be appraised to a CMMI terminology.

12. The method of clam 11 , further comprising loading a knowledge base of each process area selected for diagnosis.

13. The method of claim 12, wherein loading the knowledge base for each process area comprises loading a set of rules.

14. The method of claim 13, further comprising determining whether a specific practice is satisfied based on a status of at least one sub-practice.

15. The method of claim 13, wherein identifying any weaknesses comprises applying the set of rules to the respondent'"'"'s answers.

19. A system for CMMI diagnosis and analysis, comprising:

a CMMI inference engine to generate a set of questions for presentation to a respondent in response to a process area selected for diagnosis and the respondent'"'"'s responses to previous questions; and

a CMMI process areas database accessible by the CMMI inference engine.

20. The system of claim 19, wherein the CMMI process areas database comprises information for each process area, wherein the information comprises required components, expected components and informative components.

21. The system of claim 19, wherein the CMMI process areas database comprises information for use in generating initial seed questions for presentation to the respondent.

22. The system of claim 19, further comprising a heuristic appraisal expertise database accessible by the CMMI inference engine.

23. The system of claim 22, wherein the heuristic appraisal expertise database comprises heuristic knowledge to facilitate formation of questions for presentation to the respondent after a set of seed questions.

24. The system of claim 22, wherein the CMMI process areas database and the heuristic appraisal expertise database are organized by process area and are accessed based on responses to the questions by the respondent.

25. The system of claim 19, further comprising a maturity and capability levels database accessible by the CMMI inference engine.

26. The system of claim 25, wherein the maturity and capability levels database comprises knowledge relative to a structure of a staged representation of CMMI and a clustering of process areas for each maturity level of CMMI.

27. The system of claim 26, wherein the maturity and capability levels database further comprises knowledge relative to the structure of the continuous representation of CMMI, the capability levels of each process area and the relationships between the process areas.

28. The system of claim 19, further comprising an intelligent web interface, and wherein the CMMI inference engine comprises:

means to communication with a respondent via the intelligent web interface;

means to access a plurality of knowledge databases to generate the questions for presentation to the respondent;

means to analyze responses, form observations and trigger new questions for presentation to the respondent;

means to move systematically from one process area to a next process area depending upon a scope of the diagnosis.

29. The system of claim 28, further comprising a final findings database to store a final findings process strengths and weaknesses report.

30. A computer program product for CMMI diagnosis and analysis, the computer program product comprising:

a computer usable medium having computer usable program code embodied therein, the computer usable medium comprising;

computer usable program code configured to generate a set of questions in response to process areas selected for diagnosis;

computer usable program code configured to select an appropriate path sequence for further questions in response to a respondent'"'"'s answers to the set questions and any further questions; and

computer usable program code configured to identify any weaknesses based on responses to the set of questions and any further questions.

31. The computer program product of claim 30, further comprising computer usable program code configured to compare the respondent'"'"'s answers to the set of questions and any further questions to a group of best practices of a CMMI process area.

32. The computer program product of claim 30, further comprising computer usable program code configured to prepare an observation profile in response to comparing a respondent'"'"'s answers to a group of best practices of a CMMI process area.

33. The computer program product of claim 32, further comprising computer usable program code configured to identify any variances between the observation profile and the group of best practices.

34. The computer program product of claim 30, further comprising computer usable program code configured to generate a set of suggested corrective actions in response to any weaknesses found.

35. The computer program product of claim 30, further comprising computer usable program code configured to present the CMMI diagnostic results and the set of suggested corrective actions.

36. The computer program product of claim 30, further comprising computer usable program code configured to present a graphical user interface to receive implemented solutions in association with weaknesses.

37. The computer program product of claim 30, further comprising computer usable program code configured to record responses to questions in frames according to at least one of a group including a process area, a specific goal, a specific practice, a sub-practice, a generic goal, and a generic practice.

38. The computer program product of claim 30, further comprising computer usable program code configured to load a knowledge base for each process area selected for diagnosis.

39. The computer program product of claim 38, wherein the computer usable program code configured to load the knowledge base for each process area comprises computer usable program code configured to load a set of rules.

40. The computer program product of claim 39, further comprising computer usable program code configured to apply the set of rules to the respondent'"'"'s answers to the questions to identify any weaknesses.

41. The computer program product of claim 30, further comprising computer usable program code configured to map terminology of an organization to be analyzed or diagnosed to a CMMI terminology.