Method of expediting insurance claims
First Claim
1. A method of processing an insurance claim such method comprising the steps of:
- storing in memory plural sets of keywords, wherein each set of keywords is associated with at least one of a plurality of policy types and wherein the keywords in said plural set of keywords are descriptive of damages covered by the plurality of policy types;
receiving a claim from an insured through an Internet connection wherein the received claim contains a description of loss for determining a who, what and why about how the loss occurred;
determining a policy type of the plurality of policy types from said received claim;
identifying an insurance criteria based on said determined policy type for evaluating the loss, wherein the insurance criteria is based upon insuring agreements, exclusions, coverage limits and terms and conditions selected from the group consisting of all risk of loss, named perils, accident to object, supplemental coverage, consequential loss, coverage extensions, exclusions, limitations and property not covered or limited;
retrieving from said memory a predetermined set of that are associated with said determined policy type and with said identified insurance criteria;
matching said retrieved set of keywords with words contained within the description of loss of said received and assigning the claim to an adjuster when any matched words of said matching step meets a predetermined criteria; and
paying the claim without assigning the claim to an adjuster when said matching step does not meet the predetermined criteria and any auxiliary criteria.
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Accused Products
Abstract
A method and apparatus are provided for processing an insurance claim. The method includes the steps of receiving a claim for a loss from an insured through an Internet connection and determining a policy type from the claim. The method further includes the steps of retrieving a set of keywords based upon the policy type, matching the retrieved set of keywords with words contained within the received claim, assigning an adjuster to the claim when any matched words of the matching step meets a predetermined criteria and paying the claim without assigning the claim to an adjuster when the matching does not meet the predetermined criteria and any auxiliary criteria.
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Citations
56 Claims
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1. A method of processing an insurance claim such method comprising the steps of:
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storing in memory plural sets of keywords, wherein each set of keywords is associated with at least one of a plurality of policy types and wherein the keywords in said plural set of keywords are descriptive of damages covered by the plurality of policy types;
receiving a claim from an insured through an Internet connection wherein the received claim contains a description of loss for determining a who, what and why about how the loss occurred;
determining a policy type of the plurality of policy types from said received claim;
identifying an insurance criteria based on said determined policy type for evaluating the loss, wherein the insurance criteria is based upon insuring agreements, exclusions, coverage limits and terms and conditions selected from the group consisting of all risk of loss, named perils, accident to object, supplemental coverage, consequential loss, coverage extensions, exclusions, limitations and property not covered or limited;
retrieving from said memory a predetermined set of that are associated with said determined policy type and with said identified insurance criteria;
matching said retrieved set of keywords with words contained within the description of loss of said received and assigning the claim to an adjuster when any matched words of said matching step meets a predetermined criteria; and
paying the claim without assigning the claim to an adjuster when said matching step does not meet the predetermined criteria and any auxiliary criteria. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 42, 43, 44, 45, 46)
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18. An apparatus for processing an insurance claim related to property damage on a property and casualty insurance policy, except personal automobile and commercial automobile, as defined by the NAIC Uniform Property and Casualty Product Coding Matrix, such apparatus comprising:
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plural sets of keywords stored in memory, wherein each set of keywords is associated with at least one policy type and wherein the keywords in said plural set of keywords are descriptive damages covered by the at least one policy type;
means for receiving a claim from an insured for a loss to property, but not automobile property and not a health care claim, through an Internet connection wherein the received claim contains a description of loss for determining a who, what and why about how the loss occurred;
means for determining a policy type from said received claim;
means for identifying an insurance criteria based upon said determined policy type for evaluating the loss, wherein the insurance criteria is based upon insuring agreements, exclusions, coverage limits and terms and conditions selected from the group consisting of all risk of loss, named perils, accident to object, supplemental coverage, consequential loss, coverage extensions, exclusions, limitations and property not covered or limited;
means for retrieving from said memory a predetermined set of keywords that are associated with said determined policy type and with said identified insurance criteria;
means for matching said retrieved set of keywords with words contained within the description of loss of said received claim;
means for assigning the claim to an adjuster when the words matched by said means for matching meet a predetermined criteria; and
means for paying the claim without assigning the claim to an adjuster when the matched words do not meet the predetermined criteria. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 47, 48, 49, 50, 51)
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35. An apparatus for processing an insurance claim related to property damage on a property and casualty insurance policy, except personal automobile and commercial automobile, as defined by the NAIC Uniform Property and Casualty Product Coding Matrix, such apparatus comprising:
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plural sets of keywords stored in memory, wherein each set of keywords is associated with at least one policy type and wherein the keywords in said plural set of keywords are descriptive damages covered by the at least one policy type;
a website adapted to receive a claim from an insured for a loss to property, but not automobile property and not a health care claim, through an Internet connection wherein the received claim contains a description of loss for determining a who, what and why about how the loss occurred;
a policy processor adapted to determine a policy type from said received claim;
said policy processor being further adapted to identify an insurance criteria based upon the determined policy type for evaluating the loss, wherein the insurance criteria is based upon insuring agreements, exclusions, coverage limits and terms and conditions selected from the group consisting of all risk of loss, named perils, accident to object, supplemental coverage, consequential loss, coverage extensions, exclusions, limitations and property not covered or limited;
a predetermined set of keywords retrieved from said memory that are associated with said determined policy type and with said identified insurance criteria;
a matching processor adapted to match said retrieved set of keywords with words contained within the description of loss of said received claim a criteria processor adapted to assign said received claim to an adjuster when the words matched by the matching processor meet a predetermined criteria; and
a payment processor adapted to authorize payment of the claim without assigning the claim to an adjuster when the matched words does not meet the predetermined criteria and any auxiliary criteria. - View Dependent Claims (36, 37, 38, 39, 40, 41, 52, 53, 54, 55, 56)
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Specification