Method and apparatus for suggesting/disambiguation query terms based upon usage patterns observed
First Claim
1. A method for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising the steps of:
- observing usage of said query terms by a target community (or subgroup) of users; and
any of;
using said observed usage patterns to automatically disambiguate query terms in an online search; and
using said observed usage patterns to effect a predictive query by suggesting search terms to users or automatically inserting search terms into user queries to expand a search.
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Abstract
The invention comprises a set of complementary techniques that dramatically improve enterprise search and navigation results. The core of the invention is an expertise or knowledge index, called UseRank that tracks the behavior of website visitors. The expertise-index is designed to focus on the four key discoveries of enterprise attributes: Subject Authority, Work Patterns, Content Freshness, and Group Know-how. The invention produces useful, timely, cross-application, expertise-based search and navigation results. In contrast, traditional Information Retrieval technologies such as inverted index, NLP, or taxonomy tackle the same problem with an opposite set of attributes than what the enterprise needs: Content Population, Word Patterns, Content Existence, and Statistical Trends. Overall, the invention emcompasses Baynote Search—a enhancement over existing IR searches, Baynote Guide —a set of community-driven navigations, and Baynote Insights—aggregated views of visitor interests and trends and content gaps.
195 Citations
22 Claims
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1. A method for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising the steps of:
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observing usage of said query terms by a target community (or subgroup) of users; and
any of;
using said observed usage patterns to automatically disambiguate query terms in an online search; and
using said observed usage patterns to effect a predictive query by suggesting search terms to users or automatically inserting search terms into user queries to expand a search. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An apparatus for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising:
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means for observing usage of said query terms by a target community (or subgroup) of users; and
means for any of;
using said observed usage patterns to automatically disambiguate query terms in an online search; and
using said observed usage patterns to effect a predictive query by suggesting search terms to users or automatically inserting search terms into user queries to expand a search. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification