Method and apparatus for determining usefulness of a digital asset
First Claim
1. A method for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising the steps of:
- observing a combination of user heartbeat which comprises any user activity, including mouse movement, and stable pauses on an asset, while said document is in a user display foreground; and
based upon said observing, detecting user think time for a given asset.
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Accused Products
Abstract
The invention comprises a set of complementary techniques that dramatically improve enterprise search and navigation results. The core of the invention is an expertise or knowledge index, called UseRank that tracks the behavior of website visitors. The expertise-index is designed to focus on the four key discoveries of enterprise attributes: Subject Authority, Work Patterns, Content Freshness, and Group Know-how. The invention produces useful, timely, cross-application, expertise-based search and navigation results. In contrast, traditional Information Retrieval technologies such as inverted index, NLP, or taxonomy tackle the same problem with an opposite set of attributes than what the enterprise needs: Content Population, Word Patterns, Content Existence, and Statistical Trends. Overall, the invention emcompasses Baynote Search—a enhancement over existing IR searches, Baynote Guide—a set of community-driven navigations, and Baynote Insights—aggregated views of visitor interests and trends and content gaps.
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Citations
52 Claims
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1. A method for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising the steps of:
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observing a combination of user heartbeat which comprises any user activity, including mouse movement, and stable pauses on an asset, while said document is in a user display foreground; and
based upon said observing, detecting user think time for a given asset. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising the steps of:
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observing an implicit user action taken on an asset to enable easy, efficient future recovery of, and reference to said asset by said user; and
based upon said observing, detecting a virtual bookmark. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17)
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18. A method for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising the steps of:
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observing a combination of user heartbeat which comprises any user activity, including mouse movement, and stable pauses on an asset, while said document is in a user display foreground; and
based upon said observing, detecting an asset that is or is not useful for a given user. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26)
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27. An apparatus for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising:
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means for observing a combination of user heartbeat which comprises any user activity, including mouse movement, and stable pauses on an asset, while said document is in a user display foreground; and
based upon said observing, means for detecting user think time for a given asset. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34)
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35. An apparatus for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising:
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means for observing an implicit user action taken on an asset to enable easy, efficient future recovery of, and reference to said asset by said user; and
based upon said observing, means for detecting a virtual bookmark. - View Dependent Claims (36, 37, 38, 39, 40, 41, 42, 43)
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44. An apparatus for identifying, extracting, capturing, and leveraging expertise and knowledge, comprising:
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means for observing a combination of user heartbeat which comprises any user activity, including mouse movement, and stable pauses on an asset, while said document is in a user display foreground; and
based upon said observing, means for detecting an asset that is or is not useful for a given user. - View Dependent Claims (45, 46, 47, 48, 49, 50, 51, 52)
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Specification