System and method for monitoring system performance levels across a network

• US 20070150581A1
• Filed: 12/22/2005
• Published: 06/28/2007
• Est. Priority Date: 12/22/2005
• Status: Abandoned Application

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Beeler, Joseph, Kartzmark, Martin, Banerjee, Supratim, Dwarkanath, Anil, Srihari, Gautham
• Application Number:
  US11/314,093
• Publication Number:
  US 20070150581A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: G06F 11/3452 Performance evaluation by statistical analysis
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/16 Threshold monitoring

Abstract

Method of monitoring performance levels across a network, including steps of monitoring in real time performance levels of (i) at least one program application operating on the network, and (ii) at least one component of infrastructure of the network, and consolidating and storing data corresponding to the monitored performance levels. The method further includes steps of monitoring trends in the performance levels of at least one of (i) the at least one application, and (ii) the at least component of infrastructure, and mitigating, using the monitored trends in performance levels, incidents detrimental to capabilities across the network, which are potential outcomes of the monitored trends.

Claims

1. A computer program product comprising a computer-readable medium having control logic stored therein for causing a computer to monitor performance levels across a network, the control logic comprising:

first computer-readable program code for causing the computer to monitor, in real time, performance levels of (i) at least one program application operating on the network, and (ii) at least one component of infrastructure of the network;

second computer-readable program code for causing the computer to store data corresponding to the monitored performance levels;

third computer-readable program code for causing the computer to use the data to monitor trends in the performance levels of at least one of (i) the at least one application, and (ii) the at least component of infrastructure; and

fourth computer-readable program code for causing the computer, using the monitored trends in performance levels, to act to mitigate incidents detrimental to capabilities across the network that are potential results of the monitored trends.

2. A computer program product according to claim 1, wherein the fourth computer-readable program code causes the computer to mitigate a detrimental incident by alerting a user to at least one trend indicative of the detrimental incident.

3. A computer program product according to claim 1, wherein the fourth computer readable program code causes the computer to mitigate a detrimental incident by circumventing the component of infrastructure exhibiting a trend that indicates that that detrimental incident is currently possible.

4. A computer program product according to claim 1, wherein the monitored trends include fluctuations in performance levels selected from the group consisting of response times, CPU capacity occupied, error rates, and available logical memory.

5. A computer program product according to claim 1, further comprising fifth computer-readable program code for causing a display connected to the computer to display values corresponding to various performance levels, wherein the fourth computer-readable code causes the computer to mitigate a detrimental incident by alerting a user to at least one trend indicative of the detrimental incident by executing the fifth computer-readable program code to provide a visual alert on the display when a displayed value surpasses a predetermined threshold.

6. A computer program product according to claim 5, further comprising sixth computer-readable program code for causing a computer to enable a user to select one of the visual alert and the displayed value corresponding to the visual alert, using an interactive user interface, in order to cause the computer to display additional information concerning the performance level related to the displayed value surpassing the predetermined threshold.

10. A system according to claim 1, wherein the monitored trends include fluctuations in performance levels selected from the group consisting of response times, CPU capacity occupied, error rates, and available logical memory.

17. A method according to claim 1, further comprising a step of displaying values corresponding to various performance levels, wherein the mitigating step involves mitigating a detrimental incident by alerting a user to at least one trend indicative of the detrimental incident such that the displaying step displays a visual alert when a displayed value surpasses a predetermined threshold.

18. A method according to claim 17, further comprising a step of enabling a user to select one of the visual alert or the displayed value corresponding to the visual alert, using an interactive user interface, in order to cause the computer to display additional information concerning the performance level related to the displayed value surpassing the predetermined threshold.

7. A system for monitoring performance levels across a network, the system comprising:

a monitoring module for monitoring, in real time, performance levels of (i) at least one program application operating on the network, and (ii) at least one component of infrastructure of the network;

a storage module for storing data corresponding to the monitored performance levels;

a trend monitoring module for monitoring trends in the performance levels of at least one of (i) the at least one application, and (ii) the at least component of infrastructure; and

a mitigation module for, using the monitored trends in performance levels, mitigating incidents detrimental to capabilities across the network that are potential results of the monitored trends.

8. A system according to claim 7, wherein the mitigation module mitigates a detrimental incident by alerting a user to at least one trend indicative of the detrimental incident.

9. A system according to claim 8, wherein the mitigation module mitigates a detrimental incident by circumventing the component of infrastructure exhibiting a trend that indicates that that detrimental incident is currently possible.

11. A system according to claim 7, further comprising a display module for displaying values corresponding to various performance levels, wherein the mitigation module mitigates a detrimental incident by alerting a user to at least one trend indicative of the detrimental incident by causing the display module to display a visual alert when a displayed value surpasses a predetermined threshold.

12. A system according to claim 11, further comprising an interface module for enabling a user to select one of the visual alert and the displayed value corresponding to the visual alert, in order to cause the computer to display additional information concerning the performance level related to the displayed value surpassing the predetermined threshold.

13. A method of monitoring performance levels across a network, the comprising the steps of:

monitoring, in real time, performance levels of (i) at least one program application operating on the network, and (ii) at least one component of infrastructure of the network;

storing data corresponding to the monitored performance levels;

monitoring trends in the performance levels of at least one of (i) the at least one application, and (ii) the at least component of infrastructure; and

mitigating, using the monitored trends in performance levels, incidents detrimental to capabilities across the network that are potential results of the monitored trends.

14. A method according to claim 13, wherein the mitigating step involves mitigating a detrimental incident by alerting a user to at least one trend indicative of the detrimental incident.

15. A method according to claim 13, wherein the mitigating step involves mitigating a detrimental incident by circumventing the component of infrastructure exhibiting a trend that indicates that that detrimental incident is currently possible.

16. A method according to claim 13, wherein the monitored trends include fluctuations in performance levels selected from the group consisting of response times, CPU capacity occupied, error rates, and available logical memory.

19. A graphical user interface displayed on a display connected to a computer operating the graphical user interface, the graphical user interface comprising:

a first display area listing components of infrastructure across a network;

a second display area listing different categories of performance levels;

a third display are comprising a plurality of sub-areas, each sub-area displaying a performance level measurement corresponding to one of the different categories and pertaining to one of the listed components; and

a fourth display area displaying additional information relating to at least one of (i) a performance level category and (ii) at least one performance level for a particular component,

wherein a user may select information displayed in at least one of the first, second, and third display areas to cause the graphical user interface to display additional information concerning the user-selected information.