Spare Plug Management System

• US 20070152049A1
• Filed: 03/20/2007
• Published: 07/05/2007
• Est. Priority Date: 07/11/2005
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Bar, Hena, Worthen, Ronald
• Application Number:
  US11/688,386
• Publication Number:
  US 20070152049A1
• Time in Patent Office: Days
• US Class Current: 235/385
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

Systems and methods are disclosed for managing spare plug field inventory. In one embodiment, the method comprises: assessing spare plug inventory for field locations; responsive to the assessment, determining whether to adjust inventory level of the spare plug inventory according to one of the following: usage, demand, and seasonality; responsive to determining that the inventory level is to be adjusted, providing recommendations with at least one of a defined minimum level change and a defined maximum inventory level change; and providing reports depicting the recommended changes.

Claims

1. A method for managing spare plugs, the method comprising:

assessing spare plug inventory for field locations;

responsive to the assessment, determining whether to adjust an inventory level of the spare plug inventory according to at least one of the following;

usage, demand, and seasonality;

responsive to determining that the inventory level is to be adjusted, providing recommendations with at least one of a defined minimum level change and a defined maximum inventory level change; and

providing reports depicting the recommended changes.

2. The method as defined in claim 1, further comprising assessing field locations based on current performance level for plugs.

3. The method as defined in claim 1, further comprising measuring field inventory effectiveness or service level by comparing the total plug activations for maintenance spares to the number of times plugs are requested from the field locations or customer service center.

4. The method as defined in claim 3, wherein measuring the field inventory effectiveness or service level further comprises providing information on how frequently an outside technician or the field locations had the plugs needed.

5. The method as defined in claim 1, further comprising measuring field service location inventory effectiveness or service level by comparing the total the number of times plugs are requested from the field locations and were subsequently shipped from the field locations without a hand-off to another field location.

6. The method as defined in claim 5, wherein measuring the field service location inventory effectiveness or service level further comprises providing information on how frequently an outside technician or the field locations had the plugs they needed.

7. The method as defined in claim 1, further comprising identifying types of plugs that have not been designated with a criticality level.

8. The method as defined in claim 1, further comprising gathering and maintaining field information needed for locations where plugs are utilized, the field information including details related to the field locations, the field information for the field locations including at least one of the following:

a listing of all central offices, supervisor names, central office addresses, plug families, serving field service locations, a complete listing of technicians, bin names, skill sets, address, and serving field service location.

9. The method as defined in claim 8, further comprising providing a single report that summarizes potential areas of improvement that allows a user to drill down to a technician level, the user being capable of determining if inventory statistics are within an acceptable norm, the inventory statistics including at east one of the following:

zero usage bins, excess inventory not processed, and new shipments not received.

10. A system for managing spare plugs comprising:

an inventory modeling tool that is operable to manage a spare plug inventory that includes determined minimum and maximum inventory levels of one or more plug types allowed at one or more filed locations and for one or more different types of plug; and

a field inventory gap analysis tool that is operable to;

assess the spare plug inventory for field locations,

responsive to the assessment, provide recommendations with at least one of a defined minimum level change and a defined maximum inventory level change; and

provide reports depicting the recommended changes.

11. The system as defined in claim 10, wherein the field locations include at least one of central offices, work centers, trucks, and field service locations.

12. The system as defined in claim 11, further comprising a field plug-on site tool that is operable to measure field inventory effectiveness or service level by comparing the total plug activations for maintenance spares to the number of times plugs are requested from the field service locations or customer service center, the field plug-on site tool being operable to transmit the measurement to the field inventory gap analysis tool.

13. The system as defined in claim 12, wherein the field plug-on site tool measures the field inventory effectiveness or service level by way of providing information on how frequently an outside technician or a central office had the plugs they needed.

14. The system as defined in claim 11, further comprising a field plug-on site tool that is operable to measure field service location inventory effectiveness or service level by comparing the total the number of times plugs are requested from the field service locations and were subsequently shipped from the field service locations without a hand-off to another field location, the field plug-on site tool being operable to transmit the measurement to the field inventory gap analysis tool.

15. The system as defined in claim 14, wherein the field plug-on site tool measures the field service location inventory effectiveness or service level by way of providing information on how frequently an outside technician or a central office and the field service location had the plugs they needed.

16. The system as defined in claim 10, further comprising a critical spare analysis tool that is operable to identify types of plugs that have not been designated with a criticality level, the critical spare analysis tool being operable to communicate with the field inventory gap analysis tool.

17. The system as defined in claim 11, further comprising a location data wizard tool that is operable to gather and maintain field information needed for locations where plugs are utilized, the field information including details related to both central offices and work centers, the field information for central offices including at least one of the following:

a listing of all central offices, supervisor names, central office addresses, plug families, and serving field service locations, the field information for work centers including at least one of the following;

a complete listing of technicians, supervisor names, bin names, skill sets, address, and serving field service location, the location data wizard tool being operable to communicate with the field inventory gap analysis tool.

18. The system as defined in claim 17, further comprising a supervisor tool that is operable to provide a single report that summarizes potential areas of improvement that allows a user to drill down to a technician level, the user being capable of determining if inventory statistics are within an acceptable norm, the inventory statistics including at least one of the following:

zero usage bins, excess inventory not processed, and new shipments not received, the supervisor tool being operable to communicate with the field inventory gap analysis tool.

19. A computer readable medium having a program for managing spare plug field inventory, the program having instructions comprising:

logic for assessing spare plugs in inventory for field locations;

logic for responsive to the assessment, determining whether to adjust inventory level of the spare plug inventory according to at least one of the following;

usage, demand, and seasonality;

logic for responsive to determining that the inventory level is to be adjusted, providing recommendations with at least one of a defined minimum level change and a defined maximum inventory level change; and

logic for providing reports depicting the recommended changes.

20. The computer readable medium as defined in claim 19, further comprising logic for measuring field inventory effectiveness or service level by comparing the total plug activations for maintenance spares to the number of times plugs are requested from the field service locations or customer service center.