Method and apparatus for initiating support request from mobile station
First Claim
1. A method and apparatus for initiating support request from mobile station by providing a digital image, or a series of digital images, generated at the mobile station to a support center, said apparatus comprising:
- a digital image creator, said digital image creator creates the digital image responsive to the reception of the indications of support request;
a digital image signal generator coupled to receive indications of the digital image created by said digital image creator, said digital image signal generator for generating a digital image signal for transmission to the support center.
0 Assignments
0 Petitions
Accused Products
Abstract
Method and apparatus for initiating support request from mobile station by providing a digital image generated at the mobile station to a support center. The digital image is created upon pressing a preconfigured key combination and could be stored on the mobile station. Signals representative of the created digital image is automatically sent to the support center after confirmation from the mobile station operator. Once received at the support center, the digital image is stored for evidentiary purposes. After that the mobile station operator have to contact the support center in order to complete the support initiation process by providing information regarding his support request and asking that the support center use already received digital image as evidence for this support request. If the mobile station operator does not contact the support center within contractually predetermined time period, the support request is considered abandoned. This invention could be used to create new insurance products and services.
-
Citations
11 Claims
-
1. A method and apparatus for initiating support request from mobile station by providing a digital image, or a series of digital images, generated at the mobile station to a support center, said apparatus comprising:
- a digital image creator, said digital image creator creates the digital image responsive to the reception of the indications of support request;
a digital image signal generator coupled to receive indications of the digital image created by said digital image creator, said digital image signal generator for generating a digital image signal for transmission to the support center. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
- a digital image creator, said digital image creator creates the digital image responsive to the reception of the indications of support request;
-
10. Once the support center receives the digital image, or a series of digital images, the mobile station operator have to contact the support center in order to complete the support initiation process by providing information regarding his support request and confirming that the support center use already received digital image as evidence for this support request.
-
11. A method for initiating support request from mobile station by providing a digital image to a support center to which a user of a mobile station having a transmit portion and a user actuator selectably initiates a support request from mobile station by providing a digital image, or a series of digital images, generated at the mobile station to a support center, said method comprising:
- creating a digital image responsive to actuation of the user actuator;
automatically generating a digital image signal responsive to the digital image created during said operation of creating; and
automatically transmitting, from the transmit position, the digital image signal created during said operation of generating to the support center.
- creating a digital image responsive to actuation of the user actuator;
Specification