Interactive mobile messaging system
First Claim
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1. A method for sending a message to a user device, the method comprising:
- (a) receiving a telephone call from a user device;
(b) automatically determining an identifier corresponding to the user device without user intervention;
(c) presenting a user with a menu of options using an interactive voice response system;
(d) receiving a selection or request for a text-based or graphic message from the user and approval to send the text-based or graphic message in response to the menu of options; and
(e) sending the text-based or graphic message to the user device using the identifier in response to the selection or request.
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Abstract
An interactive mobile messaging system (IMMS) for mobile telephone marketing and promotional campaigns integrates interactive voice response (IVR), SMS, fast analysis of shared multidimensional information, and online analytical processing. Online interactive message communication protocols are managed through mobile-originated, short code-based message platforms which are interfaced with an IVR query system. Automatic configuration of multiformat messages can be performed directly into multiple telecommunications carrier networks to all supported mobile handsets.
239 Citations
30 Claims
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1. A method for sending a message to a user device, the method comprising:
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(a) receiving a telephone call from a user device;
(b) automatically determining an identifier corresponding to the user device without user intervention;
(c) presenting a user with a menu of options using an interactive voice response system;
(d) receiving a selection or request for a text-based or graphic message from the user and approval to send the text-based or graphic message in response to the menu of options; and
(e) sending the text-based or graphic message to the user device using the identifier in response to the selection or request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A computer system comprising a central processing unit and a memory coupled to the central processing unit, the memory comprising:
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an interactive voice response system; and
instructions for;
(a) automatically determining an identifier corresponding to a user device without user intervention in response to a telephone call received from the user device;
(b) communicating a menu of options through the interactive voice response system to the user device;
(c) receiving a selection or request for a text-based or graphic message from the user and approval to send the text-based or graphic message in response to the menu of options; and
(d) sending the text-based or graphic message to the user device using the identifier in response to the selection or request. - View Dependent Claims (23, 24, 25, 26, 27, 28)
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29. A computer program product for use in conjunction with a computer system, the computer program product comprising a computer readable storage medium and a computer program mechanism embedded therein, the computer program mechanism comprising instructions for:
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(a) automatically determining an identifier corresponding to a user device without user intervention in response to a telephone call received from the user device;
(b) communicating a menu of options through an interactive voice response system to the user device;
(c) receiving a selection or request for a text-based or graphic message from the user device and approval to send the text-based or graphic message in response to the menu of options; and
(d) sending the text-based or graphic message to the user device using the identifier in response to the selection or request. - View Dependent Claims (30)
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Specification