System with user interface for sending / receiving messages during a conference session

• US 20070156811A1
• Filed: 01/03/2006
• Published: 07/05/2007
• Est. Priority Date: 01/03/2006
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Jain, Mukul, Baird, Randall, Katkam, Vinod
• Application Number:
  US11/325,215
• Publication Number:
  US 20070156811A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 12/1827 Network arrangements for conference optimisation or adaptation
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A conferencing system includes a conferencing module that includes a digital signal processor to mix audio signals received from conference participants, and a messaging manager module coupled with the conferencing module. the messaging manager module allocating a memory space for each conference participant, the memory space for storing a message, the conferencing module delivering the message as either speech or text, notification and receipt of the message occurring without disturbance to a remaining group of the conference participants. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Claims

1. A system for conferencing a plurality of conference participants in a conference session comprising:

a conferencing module operable to record a message from a sending conference participant intended for delivery to one or more recipient conference participants that includes at least one conference participant connected to the conference session via a telephone device that lacks instant messaging (IM) capability, and to notify the one or more recipient conference participants of the message, the conferencing module also being operable to allow the one or more recipient conference participants to receive the message as either speech or text; and

an interactive voice response (IVR) unit coupled with the conferencing module that allows the sending conference participant to select the one or more recipient conference participants, to record the message, and to send the message, wherein notification and receipt of the message by the one or more recipient conference participants occurs without disturbance to a remaining group of the conference participants to the conference session.

2. The system of claim 1 wherein the conferencing module includes a digital signal processor that mixes audio signals received from each of the conference participants.

3. The system of claim 1 wherein the conference participants are coupled with the conferencing module through a private branch exchange (PBX) via corresponding communication devices.

4. The system of claim 3 wherein the conferencing module includes a processor which executes an algorithm that determines one or more appropriate communication channels for notifying the one or more recipient conference participants of the message, and/or communicating the message to the one or more recipient conference participants, based on presence information of the corresponding communication devices.

5. The system of claim 1 wherein the telephone device includes a screen for displaying text messages.

6. The system of claim 5 wherein the telephone device further comprises a plurality of softkey buttons, one or more of the softkey buttons being configured to facilitate immediate receipt of the message as text displayed on the screen.

7. The system of claim 5 wherein the telephone device further comprises a plurality of softkey buttons, one or more of the softkey buttons being configured to facilitate invitation the one or more recipient conference participants to enter a breakout session.

8. A system for conferencing a plurality of conference participants in a conference session comprising:

a conferencing module operable to store a text message from a sending conference participant intended for delivery to a recipient conference participant connected to the conference session via a voice-only connection; and

a text-to-speech (TTS) converter to translate the text message into an audible speech message prior to delivery to the recipient conference participant, wherein the conferencing module is further operable to deliver the audible speech message to the recipient conference participant without disturbing a remaining group of the conference participants to the conference session.

9. A conferencing system for conducting a conference session comprising:

a conferencing module that includes a digital signal processor to mix audio signals received from a plurality of conference participants, each of the conference participants dialing into the conference session via a communication device, at least one conference participant dialing into the conference session via a telephone device that lacks instant messaging (IM) capability;

a messaging manager module coupled with the conferencing module, the messaging manager being operable to allocate a memory space for each conference participant, the memory space for storing a message from a sending conference participant intended for a receiving conference-participant, the conference module being operable to send a notification to the receiving conference participant and for delivering the message as either speech or text in response to an acceptance command received from the receiving conference participant, wherein the notification and delivery of the message occurs without disturbance to a remaining group of the conference participants.

10. The conferencing system of claim 9 wherein the memory space comprises a message queue.

11. The conferencing system of claim 9 further comprising:

an interactive voice response (IVR) system coupled with the conferencing module that allows the sending conference participant to record the message and to select the receiving conference participant via the communication device of the receiving conference participant.

12. The conferencing system of claim 9 further comprising:

an automatic speech recognition (ASR) module coupled with the conferencing module, the ASR being operable to interpret and parse speech of the conference participants, and to collect a list of names of the conference participants.

13. The conferencing system of claim 9 wherein the telephone device comprises a plurality of softkey buttons, one or more of the softkey buttons being configured by the conferencing module to facilitate creation of the message and selection of the receiving conference participant by the sending conference participant.

14. The conferencing system of claim 9 wherein the conferencing module includes a processor which executes an algorithm that determines one or more appropriate communication channels for notifying the receiving conference participant of the message, and/or communicating the message to the receiving conference participant, based on presence information obtained from the communication device of the receiving conference participant.

15. A conferencing system for conducting a conference session comprising:

means for creating a message queue associated with each participant to the conference session; and

means for configuring a user interface of a first telephone device used by a sending participant to facilitate creation a message intended for a receiving participant, the message being either speech or text that is stored in the message queue associated with the receiving participant, and for configuring a user interface of a second telephone device of the receiving participant to facilitate listening or reading the message without disturbance to a remaining group of the participants to the conference session.

16. A processor-implemented method for messaging between participants to a conference session, comprising:

recording a message by a sending participant;

selecting, by the sending participant, a receiving participant for whom the message is intended;

storing the message in a memory space associated with the receiving participant;

notifying the receiving participant of the message;

accepting the message by the receiving participant;

reading or listening to the message to the receiving participant via a communication channel appropriate to a telephone device used by the receiving participant to dial into the conference session, the telephone device lacking instant messaging (IM) or web browser capabilities; and

wherein recording, notifying, accepting and reading or listening occurs without audible disturbance to a remaining group of the participants to the conference session.

17. The processor-implemented method of claim 16 wherein the message is a voice message recorded via an interactive voice response (IVR) system.

18. The processor-implemented method of claim 17 further comprising:

obtaining information about the telephone device; and

determining the communication channel based on a decision algorithm and the information about the telephone device.

19. The processor-implemented method of claim 17 further comprising:

converting the voice message to a text message; and

sending the text message to a display screen of the telephone device.

20. The processor-implemented method of claim 16 wherein notifying comprises sending a whisper message to the receiving participant.

21. The processor-implemented method of claim 16 wherein notifying comprises activating a message indicator of the telephone device of the receiving participant.

22. The processor-implemented method of claim 16 wherein the message indicator includes an illuminated light.