Systems and methods for adaptive help mechanisms for a user

• US 20070157093A1
• Filed: 12/30/2005
• Published: 07/05/2007
• Est. Priority Date: 12/30/2005
• Status: Abandoned Application

• Current Assignee: SAP AG (SAP SE)
• Original Assignee: SAP AG (SAP SE)
• Inventors: Karcher, Patrick
• Application Number:
  US11/320,691
• Publication Number:
  US 20070157093A1
• Time in Patent Office: Days
• US Class Current: 715/707
• CPC Class Codes: G06F 9/453 Help systems

Abstract

Systems and methods are provided for offering a user of an application one or more help pages associated with a function of the application. In one exemplary embodiment, the method may comprise analyzing the user while the user is interacting with the application, determining when the user needs help completing the function based on the analysis, selecting a level of help from a user help table based on the determining, and showing the user one or more help pages associated with the level of help.

Claims

1. A method for offering a user of a computer application one or more help pages associated with a function of the application, comprising:

analyzing action of the user while the user is interacting with the application;

determining when the user needs help to complete the function based on the analysis;

selecting a level of help from a user help table based on the determining; and

showing the user one or more help pages associated with the level of help.

2. The method of claim 1, wherein the analyzing further comprises at least one of:

determining the knowledge degree of the user associated with the application;

determining the function history of the user associated with the function;

determining the user interaction time span associated with the function; and

determining the number of user errors associated with the function.

3. The method of claim 2, wherein determining the knowledge degree of the user further comprises:

determining the number of times the user has worked on the application; and

selecting the knowledge degree based on the worked number determination.

4. The method of claim 2, wherein determining the function history of the user further comprises:

determining the number of times the user has successfully completed the function previously; and

assigning a predetermined amount of function history points for each successfully completed function.

5. The method of claim 2, wherein determining the user interaction time span further comprises:

measuring the time it takes for the user to interact with the function.

6. The method of claim 2, wherein determining when the user needs help to complete the function further comprises:

determining whether a trigger point has been reached by the user.

7. The method of claim 6, wherein the trigger point is reached when either a maximum number of errors associated with the function has been reached or a maximum user interaction time associated with the function has been reached.

8. A system for offering a user of a computer application one or more help pages associated with a function of the application, comprising:

a processor; and

a memory,

wherein the processor and the memory are configured to perform a method comprising;

analyzing action of the user while the user is interacting with the application;

determining when the user needs help to complete the function based on the analysis;

selecting a level of help from a user help table based on the determining; and

showing the user one or more help pages associated with the level of help.

9. The system of claim 8, wherein the method further comprises at least one of:

determining the knowledge degree of the user associated with the application;

determining the function history of the user associated with the function;

determining the user interaction time span associated with the function; and

determining the number of user errors associated with the function.

10. The system of claim 9, wherein determining the knowledge degree of the user further comprises:

determining the number of times the user has worked on the application; and

selecting the knowledge degree based on the worked number determination.

11. The system of claim 9, wherein determining the function history of the user further comprises:

determining the number of times the user has successfully completed the function previously; and

assigning a predetermined amount of function history points for each successfully completed function.

12. The system of claim 9, wherein determining the user interaction time span further comprises:

measuring the time it takes for the user to interact with the function.

13. The system of claim 9, wherein determining when the user needs help to complete the function further comprises:

determining whether a trigger point has been reached by the user.

14. The system of claim 13, wherein the trigger point is reached when either a maximum number of errors associated with the function has been reached or a maximum user interaction time associated with the function has been reached.

15. A computer-readable medium which stores a set of instructions which when executed perform a method for offering a user of an application one or more help pages associated with a function of the application, the method comprising:

analyzing action of the user while the user is interacting with the application;

determining when the user needs help to complete the function based on the analysis;

selecting a level of help from a user help table based on the determining; and

showing the user one or more help pages associated with the level of help.

16. The computer-readable medium of claim 15, the method further comprising at least one of:

determining the knowledge degree of the user associated with the application;

determining the function history of the user associated with the function;

determining the user interaction time span associated with the function; and

determining the number of user errors associated with the function.

17. The computer-readable medium of claim 15, wherein determining the knowledge degree of the user further comprises:

wherein determining the knowledge degree of the user further comprises;

determining the number of times the user has worked on the application; and

selecting the knowledge degree based on the worked number determination.

18. The computer-readable medium of claim 15, wherein determining the function history of the user further comprises:

determining the number of times the user has successfully completed the function previously; and

assigning a predetermined amount of function history points for each successfully completed function.

19. The computer-readable medium of claim 15, wherein determining the user interaction time span further comprises:

measuring the time it takes for the user to interact with the function.

20. The computer-readable medium of claim 15, wherein determining when the user needs help to complete the function further comprises:

determining whether a trigger point has been reached by the user.