Systems and methods for adaptive help mechanisms for a user
First Claim
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1. A method for offering a user of a computer application one or more help pages associated with a function of the application, comprising:
- analyzing action of the user while the user is interacting with the application;
determining when the user needs help to complete the function based on the analysis;
selecting a level of help from a user help table based on the determining; and
showing the user one or more help pages associated with the level of help.
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Abstract
Systems and methods are provided for offering a user of an application one or more help pages associated with a function of the application. In one exemplary embodiment, the method may comprise analyzing the user while the user is interacting with the application, determining when the user needs help completing the function based on the analysis, selecting a level of help from a user help table based on the determining, and showing the user one or more help pages associated with the level of help.
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Citations
20 Claims
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1. A method for offering a user of a computer application one or more help pages associated with a function of the application, comprising:
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analyzing action of the user while the user is interacting with the application;
determining when the user needs help to complete the function based on the analysis;
selecting a level of help from a user help table based on the determining; and
showing the user one or more help pages associated with the level of help. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for offering a user of a computer application one or more help pages associated with a function of the application, comprising:
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a processor; and
a memory, wherein the processor and the memory are configured to perform a method comprising;
analyzing action of the user while the user is interacting with the application;
determining when the user needs help to complete the function based on the analysis;
selecting a level of help from a user help table based on the determining; and
showing the user one or more help pages associated with the level of help. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer-readable medium which stores a set of instructions which when executed perform a method for offering a user of an application one or more help pages associated with a function of the application, the method comprising:
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analyzing action of the user while the user is interacting with the application;
determining when the user needs help to complete the function based on the analysis;
selecting a level of help from a user help table based on the determining; and
showing the user one or more help pages associated with the level of help. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification