Method and system for servicing enhanced 911 calls
First Claim
1. An apparatus for servicing emergency calls utilizing Voice over Internet Protocol (VOIP) by a service provider to a user using a VoIP phone, the apparatus comprising:
- means for determining if a VoIP call originated by the user is an emergency 911 call; and
means for determining if the VoIP call originates from the user'"'"'s listed location provided to the service provider without utilizing a GPS device to determine the location of the VoIP phone.
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Accused Products
Abstract
The present invention is a method and system for servicing enhanced 911 emergency calls. The present invention is utilized in a network providing Voice over Internet Protocol (VOIP) by a service provider to a user using a VoIP phone. When a user originates an emergency 911 call from the VoIP phone, a gateway communicating with a digital class 5 switch within the network, analyzes the signaling packets received from the VoIP phone and determines if a VoIP call originated by the user is an emergency 911 call. If the call is an emergency 911 call, the gateway will also determine if the VoIP call originates from the user'"'"'s listed location provided to the service provider. If the call is not originated from the listed home location, the call is handled in a manner to prevent sending emergency response teams to the wrong location. The call may be processed and transferred to a specialized emergency call center which is informed that the call is not originating from the user'"'"'s listed location. Alternatively, or in combination, a recording may be played informing the user and/or the call center that the call is not originating from the user'"'"'s listed address.
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Citations
24 Claims
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1. An apparatus for servicing emergency calls utilizing Voice over Internet Protocol (VOIP) by a service provider to a user using a VoIP phone, the apparatus comprising:
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means for determining if a VoIP call originated by the user is an emergency 911 call; and
means for determining if the VoIP call originates from the user'"'"'s listed location provided to the service provider without utilizing a GPS device to determine the location of the VoIP phone. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A telecommunications system utilizing Voice over Internet Protocol (VOIP) by a service provider to a user using a VoIP phone, the system comprising:
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a class 5 digital switch for processing calls; and
a gateway for processing and interpreting signaling packets sent between the class 5 digital switch and the VoIP;
wherein the gateway determines if a VoIP call originated by the user is an emergency 911 call, the gateway determining if the VoIP call originates from the user'"'"'s listed location provided to the service provider without utilizing a GPS device to determine the location of the VoIP phone. - View Dependent Claims (12, 13, 14)
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15. A method of servicing 911 emergency calls from a VoIP phone of a user, the method comprising the steps of:
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originating a VoIP call from the VoIP phone of the user;
determining by a gateway communicating with a class 5 digital switch, if the VoIP call is an emergency 911 VoIP call;
determining by the gateway if the VoIP call is originating from a location listed as the home location of the user without utilizing a GPS device to determine the location of the VoIP phone; and
upon determining that the VoIP call is originating at a location different from the home location, processing the call as a emergency 911 call originating away from the home location of the user. - View Dependent Claims (16, 17, 18, 19, 20)
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21. A method of servicing 911 emergency calls from a VoIP phone of a user, the method comprising the steps of:
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capturing an address from the VoIP phone of the user originating a VoIP call;
determining if the VoIP call is an emergency 911 VoIP call;
determining from the address of the VoIP phone if the call is originating from a location listed as the home location of the user without utilizing a GPS device to determine the location of the VoIP phone; and
upon determining that the VoIP call is originating at a location different from the home location, processing the call as a emergency 911 call originating away from the home location of the user. - View Dependent Claims (22, 23, 24)
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Specification