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Method and system for receiving call center feedback

  • US 20070160054A1
  • Filed: 01/11/2006
  • Published: 07/12/2007
  • Est. Priority Date: 01/11/2006
  • Status: Abandoned Application
First Claim
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1. A method for receiving call center feedback, comprising:

  • receiving a call from a caller for connection with one of a plurality of agents;

    distributing the call to a first agent of the plurality of agents;

    initiating a first communication session with the caller and the first agent to handle the call;

    initiating a second communication session with the caller, the second communication session comprising a feedback session parallel to the first communication session; and

    receiving from the caller feedback relating to the first communication session between the caller and the first agent.

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