System and Method for Analysing Communications Streams
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0 Petitions
Accused Products
Abstract
Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a graphical user interface operative to display information corresponding to a communication of the contact center, the graphical user interface being configured to display the information such that different portions of the communication are visually distinguished from each other.
110 Citations
50 Claims
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1-13. -13. (canceled)
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14. A system for analyzing communications of a contact center, said system comprising:
a graphical user interface operative to display information corresponding to a communication of the contact center, the graphical user interface being configured to display the information such that different portions of the communication are visually distinguished from each other. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. A method for analyzing communications of a contact center, said method comprising:
displaying information corresponding to a communication of the contact center such that different portions of the communication are visually distinguished from each other. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50)
Specification