Information processing apparatus and case example output method and program
First Claim
1. An information processing apparatus for outputting case examples in past, said apparatus comprising:
- an output device;
an action needs storage unit for storing therein needs information indicative of needs of customers to correspond with action information indicating action contents of the customers at a providing location of a service;
a case example database for storage of said needs information and case example information representing case examples in past with respect to said needs to correspond with each other;
a needs acquisition unit for receiving input of said action information and for reading from said action needs storage unit said needs information corresponding to the received action information;
a case example acquisition unit for reading from said case example database said case example information corresponding to said needs information which is read; and
a case example output unit for outputting to said output device said case example information which is read in a list format.
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Abstract
An information processing apparatus capable of outputting a case example(s) satisfying the needs of customers without inputting keywords is disclosed. The apparatus includes an output device, an action needs storage unit for storing needs information indicating the customer needs in correspondence to action information indicating action contents of the customers at a service providing location, a database for storage of the needs information and case example information representing case examples in past for the needs in a correspondence manner, a needs acquisition unit for receiving the action information and for reading from the action needs storage unit the needs information corresponding to the received action information, a case example acquisitor for reading from the database the case example information corresponding to the needs information thus read, and a case example output unit for outputting to the output device the readout case example information in a list format.
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Citations
15 Claims
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1. An information processing apparatus for outputting case examples in past, said apparatus comprising:
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an output device;
an action needs storage unit for storing therein needs information indicative of needs of customers to correspond with action information indicating action contents of the customers at a providing location of a service;
a case example database for storage of said needs information and case example information representing case examples in past with respect to said needs to correspond with each other;
a needs acquisition unit for receiving input of said action information and for reading from said action needs storage unit said needs information corresponding to the received action information;
a case example acquisition unit for reading from said case example database said case example information corresponding to said needs information which is read; and
a case example output unit for outputting to said output device said case example information which is read in a list format. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for output of a case example in past, wherein a computer having a CPU, a memory and an output device performs:
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storing, in said memory, needs information indicative of needs of customers to correspond with action information indicating action contents of the customers at a providing location of a service;
storing in said memory said needs information and case example information representing earlier case examples for said needs to correspond with each other;
upon receipt of input of said action information, reading from said memory said needs information corresponding to the received action information;
reading from said memory said case example information corresponding to said needs information thus read; and
outputting said case example information which is read to said output device in a list format. - View Dependent Claims (10, 11, 12)
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13. A program for output of more than one case example in past, said program causing a computer with a CPU, a memory and an output device to perform an operation including the steps of:
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storing, in said memory, needs information indicative of needs of customers to correspond with action information indicating action contents of the customers at a providing location of a service;
storing in said memory said needs information and case example information representing earlier case examples against said needs to correspond with each other;
upon receipt of input of said action information, reading from said memory said needs information corresponding to the received action information;
reading from said memory said case example information corresponding to said needs information thus read; and
outputting said case example information which is read to said output device in a list form. - View Dependent Claims (14, 15)
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Specification