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Enterprise software with contextual support

  • US 20070164849A1
  • Filed: 12/30/2005
  • Published: 07/19/2007
  • Est. Priority Date: 12/30/2005
  • Status: Abandoned Application
First Claim
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1. A computer-implemented method comprising:

  • receiving an incident message generated by an end user, the incident message including user-generated input data and collected context data both characterizing a state of a computing system;

    assigning the incident message to a key user based on the context data;

    routing the incident message to the key user;

    initiating an implementation of a solution to the incident message by the key user; and

    routing a solution message notifying the end user of a solution to the incident message.

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