System and method for dynamically re-directing communications sessions based on location-enhanced information
First Claim
1. A method for re-routing communications sessions destined for a particular entity in a communications system, each communications session being associated with at least one predefined route, said method comprising:
- a) obtaining location information indicative of a current location of the particular entity;
b) obtaining presence information indicative of a current activity status of the particular entity;
c) dynamically updating the at least one predefined route associated with each communications session destined for the particular entity on a basis of a combination of said current location and said current activity status of the particular entity.
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Accused Products
Abstract
System and method for dynamically reconfiguring communications session routing in a communications system, each communications session being destined for a particular entity and being associated with at least one predefined route. Location information indicative of a current location for the particular entity is obtained and applied, in combination with at least one other type of information affecting routing of communications sessions to the particular entity, to a predefined set of conditional routing rules associated with the particular entity. This rules-based processing generates a routing result, on the basis of which the at least one predefined route associated with each communications session destined for the particular entity is dynamically updated. The at least one other type of information affecting routing of communications sessions to the particular entity may include presence information, location-enhanced presence information, entity profile information and administrative information.
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Citations
50 Claims
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1. A method for re-routing communications sessions destined for a particular entity in a communications system, each communications session being associated with at least one predefined route, said method comprising:
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a) obtaining location information indicative of a current location of the particular entity; b) obtaining presence information indicative of a current activity status of the particular entity; c) dynamically updating the at least one predefined route associated with each communications session destined for the particular entity on a basis of a combination of said current location and said current activity status of the particular entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for reconfiguring communications session routing in a communications system, each communications session being destined for a particular entity and being associated with at least one predefined route, said system comprising:
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a) a locator unit operative to collect location information from a plurality of sources and to determine a current location of the particular entity; b) a presence detection unit operative to determine a current activity status of the particular entity within the communications system; c) a session redirection unit in communication with both said locator unit and said presence detection unit, said session redirection unit operative to dynamically update the at least one predefined route associated with each communications session destined for the particular entity on a basis of a combination of said current location and said current activity status of the particular entity. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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28. A session redirection unit for reconfiguring communications session routing in a communications system, each communications session being destined for a particular entity and being associated with at least one predefined route, said session redirection unit operative to:
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a) obtain location information indicative of a current location of the particular entity; b) obtain presence information indicative of a current activity status of the particular entity within the communications system; c) dynamically update the at least one predefined route associated with each communications session destined for the particular entity on a basis of a combination of said current location and said current activity status of the particular entity. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49)
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50. A computer-readable storage medium containing a program element for execution by a computing apparatus to reconfigure communications session routing in a communications system, each communications session being destined for a particular entity and being associated with at least one predefined route, said program element including:
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a) computer-readable program code for detecting receipt of location information indicative of a current location of the particular entity; b) computer-readable program code for detecting receipt of presence information indicative of a current activity status of the particular entity within the communications system; c) computer-readable program code for dynamically updating the at least one predefined route associated with each communications session destined for the particular entity on a basis of a combination of said current location and said current activity status of the particular entity.
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Specification