INTERACTIVE RESPONSE SYSTEM FOR GIVING A USER ACCESS TO INFORMATION
First Claim
1. Interactive response system (1) for giving a user access to information and comprising means (11, 31) for receiving an activation signal via a call from the user for in response to a reception of the activation signal activating the interactive response system (1) and comprising means (12, 32) for in response to an activation of the interactive response system (1) transmitting a menu signal to the user for providing a menu to the user and comprising means (13, 21, 33) for receiving a selection signal from the user for in response to a reception of the selection signal making a selection in the menu, characterized in that the interactive response system (1) comprises means (22, 34) for transmitting a video signal to the user for providing video to the user.
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Accused Products
Abstract
Interactive response systems (1) of call centers for giving users access to information comprise means (11, 31) for receiving activation signals via audio or video or audio/video calls from the users and means (12, 32) for transmitting menu signals to the users and means (13, 21, 33) for receiving selection signals from the users are provided with means (22, 34) for transmitting video signals to the users for providing video to the user. This video may have entertaining, explaining, supporting and/or commercial functions and makes the interactive response systems more-sided and user friendly. The users either use two different devices (4, 5) or use one device (6) for exchanging audio and for receiving video. The interactive response systems (1) further comprise means (14, 35) for receiving link signals that provide direct or indirect links from the interactive response systems (1) to the devices (5) or to video or audio/video calls with the devices (6). The devices (4-6) comprise means (43, 52, 65) for transmitting selection signals to the interactive response systems (1) for making selections within menus.
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Citations
12 Claims
- 1. Interactive response system (1) for giving a user access to information and comprising means (11, 31) for receiving an activation signal via a call from the user for in response to a reception of the activation signal activating the interactive response system (1) and comprising means (12, 32) for in response to an activation of the interactive response system (1) transmitting a menu signal to the user for providing a menu to the user and comprising means (13, 21, 33) for receiving a selection signal from the user for in response to a reception of the selection signal making a selection in the menu, characterized in that the interactive response system (1) comprises means (22, 34) for transmitting a video signal to the user for providing video to the user.
- 10. Method for giving a user access to information via an interactive response system (1) and comprising a first method step of receiving an activation signal via a call from the user for in response to a reception of the activation signal activating the interactive response system (1) and comprising a second method step of in response to an activation of the interactive response system (1) transmitting a menu signal to the user for providing a menu to the user and comprising a third method step of receiving a selection signal from the user for in response to a reception of the selection signal making a selection in the menu, characterized in that the method comprises a fourth method step of transmitting a video signal to the user for providing video to the user.
Specification