Location resolution using call detail records

• US 20070165802A1
• Filed: 06/22/2006
• Published: 07/19/2007
• Est. Priority Date: 01/18/2006
• Status: Abandoned Application

• Current Assignee: Brandon W. Fox
• Original Assignee: Brandon W. Fox
• Inventors: Fox, Brandon W.
• Application Number:
  US11/472,600
• Publication Number:
  US 20070165802A1
• Time in Patent Office: Days
• US Class Current: 379/114.30
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP

Abstract

A method of tracking personnel includes receiving incoming communications from the personnel via a telephone network from various locations and matching records of the incoming communications with phone company data generated after calls are completed for billing purposes so as to verify a location from which each incoming communication originated. A system of tracking personnel includes a system receiving incoming communications from the personnel via a telephone network from various locations and automatically matching records of the incoming communications with phone company data generated after calls are completed for billing purposes so as to verify a location from which each incoming communication originated.

Claims

1. A method of tracking personnel, comprising:

receiving incoming communications from said personnel via a telephone network from various locations; and

matching records of said incoming communications with phone company data generated after calls are completed for billing purposes, said matching being conducted so as to verify a location from which each incoming communication originated.

2. The method of claim 1, wherein said phone company data includes Call Detail Records.

3. The method of claim 1, wherein said phone company data includes client information.

4. The method of claim 1, wherein said records of said incoming communications comprise time, date and duration

5. The method of claim 4, wherein said records of incoming communications comprise Dialed Number Identification Service (DNIS) digits.

6. The method of claim 4, wherein said matching comprises comparing said time, data and duration of an incoming communication with said phone company data.

7. The method of claim 1, further comprising receiving and recording additional data from each of said incoming communications.

8. The method of claim 7, wherein said additional data includes any of an identification of personnel, an identification of a client or an identification of a task.

9. The method of claim 1, further comprising generating reports based on said matching of records of incoming communications with phone company data.

10. The method of claim 1, further comprising verifying and augmenting records of said incoming communications using caller-ID or Automatic Number Identification (ANI).

11. A method of correlating received call information with post call information comprising:

selecting a set of call records generated post-call by a phone company for billing purposes; and

matching records of individual received calls with calls in a set of said selected call records over a specified time period;

wherein said specified time period includes an offset from a range of times at which said received calls were received.

12. The method of claim 11, further comprising adjusting said offset and repeating said matching.

13. The method of claim 11, wherein said call records are selected by date.

14. The method of claim 11, wherein matched records are excluded from additional searches.

15. The method of claim 11, further comprising providing a maximum value for said offset.

16. The method of claim 11, further comprising setting a bias value for said offset.

17. The method of claim 11, wherein said matching comprises comparing time and duration information to determine matches.

18. A system of tracking personnel, comprising:

means receiving incoming communications from said personnel via a telephone network from various locations; and

means for automatically matching records of said incoming communications with phone company data generated after calls are completed for billing purposes so as to verify a location from which each incoming communication originated.

19. The system of claim 18, wherein said phone company data includes Call Detail Records.

20. The system of claim 18, wherein said means for automatically matching records comprises means for accounting for an offset between a clock used to generate said records of incoming communications and a clock used to generated said phone company data.