AUTOMATIC ROUTING AND INFORMATION SYSTEM FOR TELEPHONIC SERVICES
First Claim
1. In a telephone network, an automated call processing system, comprising:
- an automated communications subsystem capable of receiving a telephone number;
a linkage mechanism associated with the telephone number;
service location information for a client which is obtained using the linkage mechanism and corresponds to a selected service location, wherein the service location is selected if a location associated with the telephone number is within a service area defined by the client;
wherein the service location and the service location information are communicated to the caller and a service location information request from the caller is received and responded to; and
an outbound calling module responsive to the service location information request from the caller for transmitting the service location information to the telephone network.
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Accused Products
Abstract
A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a caller'"'"'s mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the caller'"'"'s device.
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Citations
1 Claim
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1. In a telephone network, an automated call processing system, comprising:
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an automated communications subsystem capable of receiving a telephone number;
a linkage mechanism associated with the telephone number;
service location information for a client which is obtained using the linkage mechanism and corresponds to a selected service location, wherein the service location is selected if a location associated with the telephone number is within a service area defined by the client;
wherein the service location and the service location information are communicated to the caller and a service location information request from the caller is received and responded to; and
an outbound calling module responsive to the service location information request from the caller for transmitting the service location information to the telephone network.
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Specification