Enhanced directory assistance system

• US 20070165822A1
• Filed: 10/27/2006
• Published: 07/19/2007
• Est. Priority Date: 09/15/2000
• Status: Active Grant

• Current Assignee: Christine Baumeister, John Blakeney, Robert Pines
• Original Assignee: Christine Baumeister, John Blakeney, Robert Pines
• Inventors: Pines, Robert, Baumeister, Christine, Blakeney, John
• Granted Patent: US 7,991,140 B2
• Time in Patent Office: Days
• US Class Current: 379/218.10
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/024 Guidance services
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide directions to the caller based on the destination and the caller location information, where the system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by the caller, such that when the system recognizes the caller, the desired destination is populated directly from the preferred destination information.

Claims

1. an enhanced directory assistance system for providing directions information to callers, the system comprising:

a telephone switch for receiving calls from at least one caller desiring to receive directions; and

a direction module configured to receive a desired destination information provided by said caller and said location of said caller, said direction module further configured to provide directions to said caller based on said destination and said caller location information, wherein said system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by said caller, such that when said system recognizes said caller, said desired destination is populated directly from said preferred destination information.