Equipment Maintenance Assisting Method and Equipment Maintenance Assisting Server
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0 Petitions
Accused Products
Abstract
The system includes: an equipment data recording block 313 for recording one or more than one equipment information; a profile recording block 312 for storing a customer profile describing a customer request; an analysis block 311 for analyzing the equipment data recorded in the equipment data recording block 313, according to the customer profile, and creating a maintenance service assisting program and a maintenance enterprise assisting program; and a communication block 314 for transmitting the maintenance service assisting program to the customer, and the maintenance enterprise assisting program to the maintenance enterprise.
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Citations
38 Claims
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1-16. -16. (canceled)
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17. An equipment maintenance work assisting method comprising:
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accepting and storing in a maintenance work assisting server a maintenance service content which a customer has specified from a customer system and information indicating a range that can be disclosed about a customer equipment via a network;
fetching via the network and analyzing by the maintenance work assisting server equipment information about the customer equipment according to the maintenance service content which has been loaded from the customer system, to decide whether a condition for performing maintenance is satisfied; and
when it is decided that maintenance is required, creating a maintenance service assisting program by the maintenance work assisting server for maintenance order including information that is a basis of determining the maintenance is required; and
information required for maintenance order, and transmitting the program to the customer via the network. - View Dependent Claims (20, 33)
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18. An equipment maintenance work assisting method comprising:
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accepting and storing in a maintenance work assisting server an available maintenance work menu from respective equipment maintenance service enterprise systems; and
when a maintenance order from a customer system to an equipment maintenance service enterprise is accepted in the maintenance work assisting server, creating a maintenance enterprise assisting program by the maintenance work assisting server that includes information required for fetching equipment information of a customer who has submitted the maintenance order; and
transmitting the program to the equipment maintenance service enterprise via a network. - View Dependent Claims (21, 34)
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19. An equipment maintenance work assisting method comprising:
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accepting and storing in a maintenance work assisting server a maintenance service content which a customer has specified from a customer system and information indicating a range that can be disclosed about a customer equipment, via a network;
accepting and storing in the maintenance work assisting server an available maintenance work menu from respective equipment maintenance service enterprises;
fetching via the network and analyzing equipment information by the maintenance work assisting server about the customer equipment according to a maintenance service content which has been loaded from the customer system, and deciding whether a condition for performing maintenance is satisfied;
when it is decided that maintenance is required, creating a maintenance service assisting program by the maintenance work assisting server that includes information necessary for maintenance order, including identification of an equipment maintenance service enterprise, and transmitting the program to the customer system via a network; and
upon acceptance of a maintenance order from a customer system to an equipment maintenance service enterprise, creating a maintenance enterprise assisting program by the maintenance work assisting server that includes information necessary for fetching the equipment information of the customer who has submitted the maintenance order, and transmitting the maintenance enterprise assisting program to the equipment maintenance service enterprise system via the network. - View Dependent Claims (35)
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22. A maintenance work assisting server comprising:
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a communication block for communication with customer systems via a network;
a profile storage block for accepting and storing a maintenance service content, which includes equipment identification and maintenance policy, requested by a customer via a customer system;
an equipment data storage block for storing equipment information concerning a customer equipment of the customers registered (loaded) in the profile recording block according to the maintenance service content; and
an analysis block for analyzing the equipment information recorded in the equipment data recording block, deciding whether maintenance of the equipment is required; and
when maintenance is required, creating a maintenance service assisting program for use in maintenance order and transmitting the program to a corresponding customer system via the communication block. - View Dependent Claims (25, 27, 28, 36)
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23. A maintenance work assisting server comprising:
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a communication block for communicating via a network with respective equipment maintenance service enterprises;
a profile recording block for accepting available maintenance work menu loaded by the respective equipment maintenance service enterprises and storing the menu; and
an analysis block for accepting a maintenance order from a customer system to a maintenance service enterprise and creating a maintenance enterprise assisting program that includes information for fetching equipment information of a customer which has ordered the maintenance, and that is used for performing the maintenance, and transmitting the program via the communication block to the corresponding maintenance service enterprise system. - View Dependent Claims (26, 29, 37)
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24. A maintenance work assisting server comprising:
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a communication block for communicating with customer systems and equipment maintenance service systems via a network;
a profile recording block for accepting and storing an maintenance service content, which includes equipment identification and maintenance policy, requested from a customer system, and accepting an available maintenance work menu loaded by an equipment maintenance service enterprise and storing the menu; and
an analysis block for fetching equipment information concerning a customer equipment according to the maintenance service content from the customer system and analyzing the information, wherein when a maintenance condition is satisfied and a corresponding maintenance is decided to be performed, a maintenance service assisting program is created that includes information serving as a basis for requiring the maintenance and information required for maintenance order including identification of a maintenance service enterprise and the program is transmitted via the communication block to the corresponding customer system, and upon acceptance of a maintenance order from a customer to a maintenance service enterprise via the communication block, a maintenance enterprise assisting program is created that includes information necessary for fetching the customer equipment information ordered by the customer, and that is used for performing maintenance, and the program is transmitted via the communication block to the maintenance service enterprise system. - View Dependent Claims (30, 31, 32, 38)
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Specification