Call urgency screening
First Claim
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1. A call urgency screening system comprising:
- a data storage device comprising;
a call urgency screening program that allows a recipient to choose whether to accept a call from a caller based on interaction with the caller and a dialog engine; and
a processor coupled to the data storage device that executes the call urgency screening program.
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Abstract
In some embodiments, a call urgency screening system may include one or more of the following features: (a) a data storage device comprising, (i) a call urgency screening program that allows a recipient to choose whether to accept a call from a caller or offer to the caller other alternate call handling of the call based on interaction with the caller and a dialog engine, and (b) a processor coupled to the data storage device that executes the call urgency screening program.
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Citations
20 Claims
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1. A call urgency screening system comprising:
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a data storage device comprising; a call urgency screening program that allows a recipient to choose whether to accept a call from a caller based on interaction with the caller and a dialog engine; and a processor coupled to the data storage device that executes the call urgency screening program. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for call urgency screening, the method comprising the steps of:
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detecting a call placed to a recipient; ascertaining the importance of the call; and determining if a caller should be routed to the recipient based upon importance of the call. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A machine readable medium comprising machine executable instructions, including:
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rule instructions that set caller urgency parameters for an incoming call; dialog instructions that obtain call importance information from a caller; and delivery instructions that route the incoming call based upon recipient instructions. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification