Display hierarchy of participants during phone call

• US 20070172047A1
• Filed: 01/25/2006
• Published: 07/26/2007
• Est. Priority Date: 01/25/2006
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Technology LLC (Avaya Incorporated)
• Inventors: Warta, Ralph, Forbes, Alexander, Coughlan, Marc, Scholte, Alexander, Runcie, Peter
• Granted Patent: US 7,668,304 B2
• Time in Patent Office: Days
• US Class Current: 379/202.10
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/563 User guidance or feature selection

Abstract

The present invention is directed toward methods and systems for providing advanced features to a telecommunication device. The systems and methods determine a hierarchical relationship of participants of a conference call and when one participant is communicating with another participant, the parties are made aware of their hierarchical relationship relative to each other.

Claims

1. A method of enhancing a conference call, comprising:

(a) connecting first and second telecommunication devices to create a live conference call, the first and second telecommunication devices being associated, respectively, with first and second participants;

(b) determining characteristics of each of the first and second participants;

(c) creating a hierarchal structure of the first and second participants based upon their respective determined characteristics, wherein the first participant has a first hierarchical ranking and the second participant a second hierarchical ranking, and wherein the hierarchical structure indicates the relative values of the first and second hierarchical rankings; and

(d) during the live conference call, providing the hierarchical structure to at least the second participant.

2. The method of claim 1, wherein the hierarchical structure comprises the first and second hierarchical rankings and wherein the first and second hierarchical rankings are different from a corresponding title of each of the participants.

3. The method of claim 1, wherein the hierarchical structure is displayed to the second participant and wherein the hierarchical structure comprises an identity and title of each of the first and second participants.

4. The method of claim 2, wherein the hierarchical structure comprises a recommendation on the proper way to address the first participant.

5. The method of claim 1, wherein the hierarchical structure indicates when the first participant is speaking and when the first participant is not speaking.

6. The method of claim 1, further comprising:

(e) during the live conference call, simultaneously providing the hierarchical structure to the first participant.

7. The method of claim 1, wherein step (d) comprises:

(d1) during the live conference call, displaying a first hierarchical structure to the first participant; and

(d2) during the live conference call, displaying a second hierarchical structure to the second participant, wherein the first and second hierarchical structures are different.

8. A computer readable medium comprising processor executable instructions to perform the steps of claim 1.

9. A communication device, comprising:

(a) an interface for sending across and receiving voice data from a communications network;

(b) a memory coupled to the interface operable to store information relating to characteristics of participants of a conference call; and

(c) a contact organizer operable to process the information relating to characteristics of the participants of the conference call such that a hierarchical relationship is created between each of the participants of the conference call based upon the characteristics of each of the participants, the hierarchal structure indicating the relative rankings of each of the conference call participants and wherein the relative rankings are indicated using an indicator other than the titles of the conference call participants.

10. The device of claim 9, wherein first and second participants are on the conference call, wherein the first participant has a first hierarchical ranking and the second participant a second hierarchical ranking, wherein the first hierarchical ranking is higher than the second hierarchical ranking, and wherein the indicator indicates the relative values of the first and second hierarchical rankings and wherein the contact organizer provides the hierarchical structure to at least the second participant during the live conference call.

11. The device of claim 10, wherein the indicator comprises the first and second hierarchical rankings and wherein the first and second hierarchical rankings are different from a corresponding title of each of the participants.

12. The device of claim 10, wherein the hierarchical structure is displayed to the second participant and wherein the hierarchical structure comprises an identity and title of each of the first and second participants.

13. The device of claim 10, wherein the hierarchical structure comprises a recommendation on the proper way to address the first participant.

14. The device of claim 10, wherein the hierarchical structure indicates when the first participant is speaking and when the first participant is not speaking.

15. The device of claim 10 wherein the organizer is further operable, during the live conference call, to provide simultaneously the hierarchical structure to the first participant.

16. The device of claim 10, wherein the organizer is operable, during the live conference call, to display a first hierarchical structure to the first participant and, during the live conference call, display a second hierarchical structure to the second participant, wherein the first and second hierarchical structures are different.

17. A communications network, comprising:

(a) network means for connecting first and second telecommunication devices to create a live conference call, the first and second telecommunication devices being associated, respectively, with first and second participants; and

(b) contact organizer means for;

(b1) determining characteristics of each of the first and second participants;

(b2) creating a hierarchal structure of the first and second participants based upon their determined characteristics, wherein the first participant has a first hierarchical ranking and the second participant a second hierarchical ranking, and wherein the hierarchical structure indicates the relative values of the first and second hierarchical rankings; and

(b3) during the live conference call, providing the hierarchical structure to at least the second participant.

18. The network of claim 17, wherein the hierarchical structure comprises the first and second hierarchical rankings, wherein the first and second hierarchical rankings are different from a corresponding title of each of the participants, wherein the hierarchical structure is displayed to the second participant, and wherein the hierarchical structure comprises an identity and title of each of the first and second participants.

19. The network of claim 18, wherein the hierarchical structure comprises a recommendation on the proper way to address the first participant.

20. The network of claim 17, wherein the hierarchical structure indicates when the first participant is speaking and when the first participant is not speaking and wherein, the organizer means, during the live conference call, simultaneously provides the hierarchical structure to the first participant.