Method and system for monitoring fleet metrics

• US 20070173993A1
• Filed: 01/23/2006
• Published: 07/26/2007
• Est. Priority Date: 01/23/2006
• Status: Abandoned Application

• Current Assignee: General Electric Company
• Original Assignee: General Electric Company
• Inventors: Passman, Jon, Tenzer, Stephen, Nielsen, Benjamin
• Application Number:
  US11/337,913
• Publication Number:
  US 20070173993A1
• Time in Patent Office: Days
• US Class Current: 701/35
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G07C 5/085 using electronic data carriers

Abstract

Monitoring an actionable metric associated with a fleet is disclosed. A first data set is received that includes fleet management data for the fleet. A second data set is received that includes field service data associated with the fleet. A third data set is received that includes vehicle diagnostic data and/or vehicle positioning data. A performance indicator is calculated using data elements associated with at least two of the three data sets. An actionable metric is reported, based upon the performance indicator.

Claims

1. A method for monitoring an actionable metric associated with a fleet, comprising:

receiving a first data set comprising fleet management data for the fleet, receiving a second data set comprising field service data associated with the fleet,

receiving a third data set comprising at least one data set selected from a group consisting of a set of vehicle diagnostic data and a set of vehicle positioning data,

calculating a performance indicator using data elements associated with at least two data sets selected from the group consisting of the first, second, and third data sets, and

reporting an actionable metric based upon the performance indicator.

2. The method of claim 1 further comprising adjusting fleet assets based upon the actionable metric.

3. The method of claim 2 wherein adjusting the fleet assets is directed toward improving fleet profitability based upon the actionable metric.

4. The method of claim 1 wherein reporting further comprises providing a web application for displaying the actionable metric.

5. The method of claim 1 wherein reporting further comprises providing a portal for displaying the actionable metric.

6. The method of claim 1 wherein reporting further comprises

accepting a user selection associated with the actionable metric, and reporting the detail.

7. The method of claim 1 further comprising modifying a use condition of the fleet based upon the actionable metric.

8. The method of claim 1 further comprising modifying a use condition of at least one vehicle of the fleet based upon the actionable metric.

9. The method of claim 1 wherein the actionable metric comprises a description of the performance indicator.

10. The method of claim 1 wherein the actionable metric comprises a value of the performance indicator.

11. The method of claim 1 wherein the actionable metric comprises a status indicator associated with a value of the performance indicator.

12. The method of claim 1 wherein the actionable metric comprises a graph associated with one or more values of the performance indicator over time.

13. The method of claim 1 wherein the actionable metric comprises currency information associated with the performance indicator.

14. The method of claim 1 wherein receiving the field service data comprises synchronizing the field service data with a field service provider.

15. The method of claim 1 wherein receiving the vehicle diagnostic data comprises synchronizing the vehicle diagnostic data with a telematics provider.

16. The method of claim 1 wherein receiving the vehicle positioning data comprises synchronizing the vehicle positioning data with a telematics provider.

17. The method of claim 1 further comprising graphically reporting the vehicle positioning data.

18. The method of claim 1 wherein the performance indicator describes an asset optimization opportunity.

19. The method of claim 1 wherein the performance indicator describes a member of the group consisting of fuel savings opportunity, unused vehicles, distance per time period, drive time per time period, stops per time period, operating cost per distance unit, and emission compliance.

20. The method of claim 1 further comprising

triggering an exception,

wherein calculating the performance indicator is further based upon a data element associated with the exception.

21. The method of claim 20 further comprising reporting a second actionable metric based upon the exception.

22. The method of claim 20 wherein the exception relates to a member of the group consisting of fuel savings opportunity, unused vehicles, distance per time period, drive time per time period, stops per time period, operating cost per distance unit, and emission compliance.

23. The method of claim 1 further comprising reporting a second actionable metric based upon an alert.

24. The method of claim 23 wherein the alert describes vehicle diagnostic data relating to one or more vehicles of the fleet.

25. The method of claim 1 wherein the actionable metric describes a safety condition relating to one or more vehicles of the fleet.

26. The method of claim 1 wherein the actionable metric describes a security condition relating to one or more vehicles of the fleet.

27. The method of claim 1 wherein the performance indicator describes a member of the group consisting of accident rate, accident cost per distance unit, and vehicle compliance.

28. The method of claim 1 wherein the fleet management data comprises vehicle information for each of a plurality of vehicles in the fleet.

29. The method of claim 28 wherein the vehicle information comprises at least one data element selected from the group consisting of vehicle year, make, model, vehicle type, identification number, license plate number, state of registration, accident information, on road date, off road date, gross vehicle weight, sold date, contract information, driver identifier, and garaging address.

30. The method of claim 1 wherein the field service data comprises scheduling information for one or more resources associated with the fleet.

31. The method of claim 1 wherein the field service data comprises at least one data element selected from the group consisting of workforce information, job information, route information, schedule information, inventory information, territory information, dispatcher information, billing information, service center contact information, appointment information, calendar information, services offered information, skills information, certification information, warranty information, work process information, problem solution information, training information, and remote inventory management information.

32. The method of claim 31 wherein workforce information comprises at least one data element selected from the group consisting of worker identifier, worker contact information, assigned vehicle information, skills information, compensation information, availability information, and certification information.

33. The method of claim 31 wherein job information comprises at least one data element selected from the group consisting of job identifier, job worker identifier, estimated job start time, estimated job end time, actual job start time, actual job end time, job location, estimated mileage to job location, and estimated drive time to job location.

34. The method of claim 1 wherein the vehicle diagnostic data comprises preprocessed information derived from raw vehicle diagnostic data received from a vehicle in the fleet.

35. The method of claim 1 wherein the raw vehicle diagnostic data comprises a diagnostic code for a vehicle in the fleet.

36. The method of claim 1 wherein the vehicle diagnostic data comprises speed information for a vehicle in the fleet.

37. The method of claim 1 wherein the vehicle diagnostic data comprises odometer information for a vehicle in the fleet.

38. The method of claim 1 wherein the vehicle positioning data comprises global positioning satellite data for a vehicle in the fleet.

39. A system for monitoring an actionable metric associated with a fleet, comprising:

a computer and a data store operably connected to the computer,

the data store comprising

a first data set comprising fleet management data for the fleet,

a second data set comprising field service data associated with the fleet, and

a third data set comprising at least one data set selected from a group consisting of a set of vehicle diagnostic data, and a set of vehicle positioning data,

the computer being adapted to calculate a performance indicator using a plurality of data elements associated with at least two data sets selected from the group consisting of the first, second, and third data sets, and further adapted to report at least one actionable metric comprising the performance indicator.

40. The system of claim 39 further comprising a web application operable on the computer for displaying the actionable metric.

41. The system of claim 39 further comprising a portal operable on the computer for displaying the actionable metric.

42. The system of claim 39 wherein the actionable metric comprises a description of the performance indicator.

43. The system of claim 39 wherein the actionable metric comprises a value of the performance indicator.

44. The system of claim 39 wherein the actionable metric comprises a status indicator associated with a value of the performance indicator.

45. The system of claim 39 wherein the actionable metric comprises a graph associated with one or more values of the performance indicator over time.

46. The system of claim 39 wherein the actionable metric comprises currency information associated with the performance indicator.

47. The system of claim 39 wherein the computer is further adapted to synchronize the field service data with a field service provider.

48. The system of claim 39 wherein the computer is further adapted to synchronize the vehicle diagnostic data with a telematics provider.

49. The system of claim 39 wherein the computer is further adapted to synchronize the vehicle positioning data with a telematics provider.

50. The system of claim 39 wherein the computer is further adapted to graphically report the vehicle positioning data.

51. The system of claim 39 wherein the performance indicator describes an asset optimization.

52. The system of claim 39 wherein the performance indicator describes a member of the group consisting of fuel savings opportunity, unused vehicles, distance per time period, drive time per time period, stops per time period, operating cost per distance unit, and emission compliance.

53. The system of claim 39 wherein the computer is further adapted to report a second actionable metric based upon an exception.

54. The system of claim 53 wherein the exception relates to a member of the group consisting of fuel savings opportunity, unused vehicles, distance per time period, drive time per time period, stops per time period, operating cost per distance unit, and emission compliance.

55. The system of claim 39 wherein the computer is further adapted to report a second actionable metric based upon an alert.

56. The system of claim 55 wherein the alert describes vehicle diagnostic data relating to one or more vehicles of the fleet.

57. The system of claim 39 wherein the performance indicator describes a safety condition relating to one or more vehicles of the fleet.

58. The system of claim 39 wherein the performance indicator describes a security condition relating to one or more vehicles of the fleet.

59. The system of claim 39 wherein the performance indicator describes a member of the group consisting of accident rate, accident cost per distance unit, and vehicle compliance.

60. The system of claim 39 wherein the fleet management data comprises vehicle information for each of a plurality of vehicles in the fleet.

61. The system of claim 60 wherein the vehicle information comprises at least one data element selected from the group consisting of vehicle year, make, model, vehicle type, identification number, license plate number, state of registration, accident information, on road date, off road date, gross vehicle weight, sold date, contract information, driver identifier, and garaging address.

62. The system of claim 39 wherein the field service data comprises logistics information.

63. The system of claim 39 wherein the field service data comprises at least one data element selected from the group consisting of workforce information, job information, route information, schedule information, inventory information, territory information, dispatcher information, billing information, service center contact information, appointment information, calendar information, services offered information, skills information, certification information, warranty information, work process information, problem solution information, training information, and remote inventory management information.

64. The system of claim 63 wherein workforce information comprises at least one data element selected from the group consisting of worker identifier, worker contact information, assigned vehicle information, skills information, availability information, and certification information.

65. The system of claim 63 wherein job information comprises at least one data element selected from the group consisting of job identifier, job worker identifier, estimated job start time, estimated job end time, actual job start time, actual job end time, job location, estimated mileage to job location, and estimated drive time to job location.

66. The system of claim 39 wherein the vehicle diagnostic data comprises preprocessed information derived from raw vehicle diagnostic data received from a vehicle in the fleet.

67. The system of claim 39 wherein the raw vehicle diagnostic data comprises a diagnostic code for a vehicle in the fleet.

68. The system of claim 39 wherein the vehicle diagnostic data comprises speed information for a vehicle in the fleet.

69. The system of claim 39 wherein the vehicle diagnostic data comprises odometer information for a vehicle in the fleet.

70. The system of claim 39 wherein the vehicle positioning data comprises global positioning satellite data for a vehicle in the fleet.

71. A computer-readable medium containing a set of instructions for monitoring an actionable metric associated with a fleet, the set of instructions comprising steps for:

receiving a first data set comprising fleet management data for the fleet,

receiving a second data set comprising field service data associated with the fleet,

receiving a third data set comprising at least one data set selected from a group consisting of a set of vehicle diagnostic data, and a set of vehicle positioning data,

calculating a performance indicator using data elements associated with at least two data sets selected from the group consisting of the first, second, and third data sets, and

reporting the actionable metric based upon the performance indicator.

72. A system for monitoring an actionable metric associated with a fleet, comprising:

a computer,

a data store operably connected to the computer,

a first means for receiving a first data set comprising fleet management data for the fleet,

a second means for receiving a second data set comprising field service data associated with the fleet,

a third means for receiving a third data set comprising at least one data set selected from a group consisting of a set of vehicle diagnostic data and a set of vehicle positioning data,

means for calculating a performance indicator using data elements associated with at least two data sets selected from the group consisting of the first, second, and third data sets, and

means for reporting the actionable metric based upon the performance indicator.