Integrated fraud management systems and methods

• US 20070174214A1
• Filed: 04/11/2006
• Published: 07/26/2007
• Est. Priority Date: 04/13/2005
• Status: Abandoned Application

• Current Assignee: Fidelity Information Services, LLC (Fidelity National Information Services Incorporated)
• Original Assignee: Fidelity Information Services, LLC (Fidelity National Information Services Incorporated)
• Inventors: Evans, Robert, Welsh, Robert, Larson, Traci, LeTourneau, James, Carlson, Brenda, Gedemer, Terry
• Application Number:
  US11/402,287
• Publication Number:
  US 20070174214A1
• Time in Patent Office: Days
• US Class Current: 705/405
• CPC Class Codes: G06Q 20/4016 involving fraud or risk level assessment in transaction processing
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

Methods and systems for managing a plurality of alerts. One system can include a fraud management module operative to receive a plurality of alerts from a plurality of fraud detection tools and to process the plurality of alerts, each of the plurality of alerts indicating potentially fraudulent activity.

Claims

1. A system for managing a plurality of alerts, each of the plurality of alerts indicating potentially fraudulent activity, the system comprising:

a fraud management module operative to receive a plurality of alerts from a plurality of fraud detection tools and to process the plurality of alerts.

2. The system of claim 1 further comprising a plurality of fraud detection tools, each of the plurality of fraud detection tools operative to receive an inquiry from at least one inquiry source, to process the inquiry, and to generate an alert if the inquiry indicates potentially fraudulent activity.

3. The system of claim 2 wherein the plurality of fraud detection tools includes at least two fraud detection tools operative to detect potentially fraudulent activity in at least two different markets.

4. The system of claim 2 wherein at least one of the plurality of fraud detection tools is operative to process an inquiry by obtaining additional data from at least one data source.

5. The system of claim 2 wherein the at least one inquiry source includes an account origination system.

6. The system of claim 1 wherein the fraud management module is further operative to obtain additional data from at least one data source.

7. The system of claim 6 further comprising a linking module operative to link at least one of the plurality of alerts to the additional data.

8. The system of claim 1 further comprising a linking module operative to link a first alert included in the plurality of alerts to a second alert included in the plurality of alerts.

9. The system of claim 1 wherein the fraud management module is further operative to process the plurality of alerts by categorizing the plurality of alerts.

10. The system of claim 1 wherein the fraud management module is further operative to process the plurality of alert by prioritizing the plurality of alerts.

11. The system of claim 1 wherein the fraud management module is further operative to process the plurality of alerts by automatically performing at least one action.

12. The system of claim 11 wherein the at least one action includes clearing an alert.

13. The system of claim 11 wherein the at least one action includes creating an investigative case related to an alert.

14. The system of claim 13 wherein the fraud management module is further operative to provide the investigative case to at least one fraud management system.

15. The system of claim 1 wherein the fraud management module is further operative to process the plurality of alerts by displaying at least one of the plurality of alerts to an analyst for manual processing.

16. The system of claim 1 wherein the fraud management module is further operative to process the plurality of alerts based on a plurality of rules.

17. The system of claim 16 further comprising an analytical module operative to identify at least one modification to be made to the plurality of rules.

18. The system of claim 17 wherein the analytical module is further operative to automatically modify the plurality of rules based on the at least one modification.

19. The system of claim 1 wherein the fraud management module is further operative to report results of processing the plurality of alerts to at least one reporting system.

20. A method of managing a plurality of alerts, each of the plurality of alerts indicating potentially fraudulent activity, the method comprising:

receiving a plurality of alerts from a plurality of fraud detection tools; and

processing the plurality of alerts.

21. The method of claim 20 further comprising providing a plurality of fraud detection tools, each of the fraud detection tools operative to receive an inquiry from at least one inquiry source, to process the inquiry, and to generate an alert if the inquiry indicates potentially fraudulent activity.

22. The method of claim 21 wherein providing a plurality of fraud detection tools includes providing a plurality of fraud detection tools including at least two fraud detection tools operative to detect potentially fraudulent activity in at least two different markets.

23. The method of claim 21 wherein providing a plurality of fraud detection tools includes providing a plurality of fraud detection tools including at least one fraud detection tool operative to process an inquiry by obtaining additional data related to the inquiry from at least one data source.

24. The method of claim 21 wherein providing a plurality of fraud detection tools includes providing a plurality of fraud detection tools including at least one fraud detection tool operative to receive an inquiry from an account origination system.

25. The method of claim 20 further comprising obtaining additional data from at least one data source.

26. The method of claim 25 further comprising linking at least one of the plurality of alerts to the additional data.

27. The method of claim 20 further comprising linking a first alert included in the plurality of alerts to a second alert included in the plurality of alerts.

28. The method of claim 20 wherein processing the plurality of alerts includes categorizing the plurality of alerts.

29. The method of claim 20 wherein processing the plurality of alerts includes prioritizing the plurality of alerts.

30. The method of claim 20 wherein processing the plurality of alerts includes automatically performing at least one action.

31. The method of claim 30 wherein automatically performing at least one action includes clearing an alert.

32. The method of claim 30 wherein automatically performing at least one action includes creating an investigative case related to an alert.

33. The method of claim 32 further comprising providing the investigative case to at least one fraud management system.

34. The method of claim 20 wherein processing the plurality of alerts includes displaying at least one of the plurality of alerts to an analyst for manual processing.

35. The method of claim 20 wherein processing the plurality of alerts includes processing the plurality of alerts based on a plurality of rules.

36. The method of claim 35 further comprising identifying at least one modification to be made to the plurality of rules.

37. The method of claim 36 further comprising automatically modifying the plurality of rules based on the at least one modification.

38. The method of claim 20 further comprising reporting results of processing the plurality of alerts to at least one reporting system.

39. A method of managing a plurality of alerts, each of the plurality of alerts indicating potentially fraudulent activity, the method comprising:

receiving a plurality of alerts from a plurality of fraud detection tools; and

displaying at least one of the plurality of alerts to an analyst.

40. The method of claim 39 further comprising categorizing the plurality of alerts.

41. The method of claim 39 further comprising prioritizing the plurality of alerts.

42. The method of claim 39 further comprising assigning at least one of the plurality of alerts to at least one analyst.

43. The method of claim 39 further comprising performing at least one action to be performed related to at least one of the plurality of alerts.

44. The method of claim 43 wherein performing at least one action to be performed related to at least one of the plurality of alerts includes clearing at least one of the plurality of alerts.

45. The method of claim 43 wherein performing at least one action to be performed related to at least one of the plurality of alerts includes generating an investigative case related to at least one of the plurality of alerts.

46. The method of claim 39 further comprising entering notes related to at least one of the plurality of alerts.