Method and system for transaction communication
First Claim
Patent Images
1. A method for transaction communication in a transaction system, the method comprising:
- identifying to a first party to a transaction a second party to the transaction when data associated with the transaction is accessed by the first party through the transaction system;
indicating to the first party through the transaction system an instant messaging presence of the second party;
presenting to the first party through the transaction system an option to communicate with the second party via instant messaging; and
establishing an instant messaging session between the first party and the second party when the first party selects the option.
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Abstract
A method and system for transaction communication are described. Using transaction data stored on a transaction system, communication between two parties is facilitated by identifying the relevant parties to each other and providing, through the transaction system, an option for them to communicate via instant messaging. The content of any instant messaging session may also be saved to the transaction system.
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Citations
19 Claims
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1. A method for transaction communication in a transaction system, the method comprising:
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identifying to a first party to a transaction a second party to the transaction when data associated with the transaction is accessed by the first party through the transaction system;
indicating to the first party through the transaction system an instant messaging presence of the second party;
presenting to the first party through the transaction system an option to communicate with the second party via instant messaging; and
establishing an instant messaging session between the first party and the second party when the first party selects the option. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A transaction system for transaction communication, the transaction system comprising:
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a transaction engine;
a storage subsystem connected to the transaction engine, the storage subsystem capable of storing data associated with a transaction, the data including identities of a first party and a second party associated with the transaction;
an interface subsystem connected to the transaction engine, the interface subsystem capable of displaying to the first party the identity of the second party when the first party accesses the data through the transaction system, the interface subsystem capable of displaying to the first party an option to communicate with the second party via instant messaging, the interface subsystem capable of displaying to the first party an instant messaging presence of the second party; and
an instant messaging subsystem connected to the transaction engine, the instant messaging subsystem capable of at least assisting in determining the instant messaging presence of the second party and at least assisting in establishing the instant messaging session between the first party and the second party. - View Dependent Claims (12)
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13. A user interface for transaction communication in a transaction system, the user interface comprising:
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a transaction information display for displaying to a first party to a transaction data associated with the transaction;
a party identification display for displaying to the first party a second party to the transaction when the data is accessed by the first party through the transaction system;
an instant messaging presence display for displaying to the first party through the transaction system an instant messaging presence of the second party;
an instant messaging option for presenting the first party through the transaction system an option to communicate with the second party via instant messaging; and
an instant messaging chat window for allowing the first party to have an instant messaging session with the second party when the first party selects the instant messaging option. - View Dependent Claims (14, 15)
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16. An apparatus for transaction communication in a transaction system, the apparatus comprising:
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means for identifying to a first party to a transaction a second party to the transaction when data associated with the transaction is accessed by the first party through the transaction system;
means for indicating to the first party through the transaction system an instant messaging presence of the second party;
means for presenting to the first party through the transaction system an option to communicate with the second party via instant messaging; and
means for establishing an instant messaging session between the first party and the second party when the first party selects the option. - View Dependent Claims (17)
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18. A computer readable medium containing program instructions for transaction communication in a transaction system by:
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identifying to a first party to a transaction a second party to the transaction when data associated with the transaction is accessed by the first party through the transaction system;
indicating to the first party through the transaction system an instant messaging presence of the second party;
presenting to the first party through the transaction system an option to communicate with the second party via instant messaging; and
establishing an instant messaging session between the first party and the second party when the first party selects the option. - View Dependent Claims (19)
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Specification