PARTS RECOVERY METHOD AND SYSTEM

• US 20070174652A1
• Filed: 06/28/2006
• Published: 07/26/2007
• Est. Priority Date: 11/03/2004
• Status: Abandoned Application

• Current Assignee: Electrolux Home Products Incorporated (AB Electrolux)
• Original Assignee: Electrolux Home Products Incorporated (AB Electrolux)
• Inventors: Padilla, Alberto
• Application Number:
  US11/427,069
• Publication Number:
  US 20070174652A1
• Time in Patent Office: Days
• US Class Current: 714/1
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A system and method for tracking parts (components that may include assemblies) used for warranty and repair service, and analyzing the information to determine quality performance of suppliers, vendors, and manufacturers and to recover and invoice the suppliers for warranty service expenses.

Claims

1. A method for quality improvement and cost recovery using a tracking system, said method comprising the steps of:

determining which components failed in a plurality of a particular product;

said system automatically calculating recovery costs for the failed components;

said system automatically determining which among a plurality of suppliers provided said failed components;

said system automatically allocating said recovery costs among the plurality of suppliers according to which suppliers provided said failed components;

said system automatically generating quality information for the plurality of suppliers which provided said failed components; and

said system automatically providing an appropriate portion of said quality information to one or more of the plurality of suppliers which provided said failed components.

2. The method of claim 1, wherein said automatically providing is accomplished utilizing a web server to serve said appropriate portion of said quality information, via a computer network, to a computer workstation executing a viewing application.

3. The method of claim 2, further comprising the step of invoicing appropriate ones of said suppliers to recover said recovery costs.

4. The method of claim 3, further comprising the step of said system automatically sending the invoices to said suppliers via the Internet.

5. The method of claim 4, wherein said appropriate portion of said quality information is accessed by said one or more of the plurality of suppliers via one or more computers connected to the Internet.

6. The method of claim 3, wherein said step of automatically sending invoices is executed periodically.

7. The method of claim 3, wherein the invoice amount is a function of failed component costs and labor repair charges associated with specific warranty claims.

8. The method of claim 3, wherein said appropriate portion of said quality information is accessed by said one or more of the plurality of suppliers via the Internet.

9. The method of claim 1, wherein appropriate ones of said suppliers are invoiced to recover said recovery costs.

10. The method of claim 1, wherein said appropriate portion of said quality information is accessed by said one or more of the plurality of suppliers via one or more computers connected to the Internet.

11. The method of claim 1, further comprising the step of providing a sample of at least one of the failed components to the appropriate supplier when the failed components of the appropriate supplier fail at a higher than expected rate.

12. The method of claim 11, further comprising the steps of:

calculating a statistically appropriate sample size of the failed components, and

providing a report identifying a specific number of the failed components that should be shipped to said appropriate supplier.

13. The method of claim 11, further comprising the steps of:

calculating a statistically appropriate sample size of the failed components to identifying a specific number of the failed components that should be shipped to said appropriate supplier; and

shipping said specific number of failed components to the appropriate supplier.

14. The method of claim 13, wherein said failed components are tracked by the appropriate supplier using said system.

15. The method of claim 13, wherein said appropriate supplier uses said system to enter failure information regarding the failure of said failed components, and wherein said quality information is generated using said failure information.

16. The method of claim 15, wherein said system is used to automatically generate an address label for shipping said failed components.

17. The method of claim 11, wherein at least one of the failed components is tracked by the appropriate supplier using said system via a computer connected to the Internet.

18. The method of claim 17, wherein said appropriate supplier uses said system to enter failure information regarding the failure of said at least one of the failed components via the computer connected to the Internet, and wherein said quality information is generated using said failure information.

19. A method for quality improvement and cost recovery using a tracking system including a database, said method comprising the steps of:

providing a plurality of components, each of said components being associated, in the database, with a supplier who produced the component;

providing a plurality of products each including at least one of said components;

determining which of said components failed during a warranty period of each of said products;

creating a record of each of said failed components in the database;

collecting some number of said components that failed for analyzing said some number of failed components;

creating a record of each of said some number of failed components in the database;

determining corresponding failure information for each of said some number of failed components;

associating, in the database, the record of each of said some number of failed components with the corresponding failure information;

said system automatically calculating a recovery cost for each of the suppliers based on the total number of failed components provided by said each of the suppliers;

storing said recovery costs in the database;

said system automatically generating an electronic invoice based on the recovery cost for each of said suppliers;

said system automatically generating a quality report for each of said suppliers, said quality report including information about the failed components provided by the supplier and also including information about the associated failure information;

said system automatically providing each of said invoices to the appropriate one of said suppliers; and

said system automatically providing each of said quality reports to the appropriate one of said suppliers.

20. A method for quality improvement and cost recovery using a tracking system connected to the Internet, said system including a database and a server, said method comprising the steps of:

providing a plurality of a product, said product including at least one of a plurality of components provided by a supplier;

entering a record of each of the components in the database;

associating, in the database, the supplier with the component records;

determining which of said components failed in the plurality of products during a warranty period of each of the products;

creating a record of each of the failed components in the database;

calculating a statistically appropriate sample size of the failed components when the failed components fail at a higher than expected rate during the warranty periods;

shipping a specific number, based on said sample size, of the failed components to the supplier;

creating a record of each of the shipped components in the database;

tracking the shipped components using said system;

the supplier analyzing the shipped components to determine failure information about each of the shipped components;

said supplier using said system to enter, via the internet, the failure information into the database;

associating, in the database, the record of the shipped components with the corresponding failure information;

said system automatically calculating a recovery cost for the supplier based on at least all of a total number of the number of failed components, the cost of the failed components, and a labor cost of repairing the products including failed components;

storing said recovery cost in the database;

said system automatically generating an electronic invoice, based on said recovery cost, for the supplier;

said server automatically sending, via a communication network, said electronic invoice to the supplier;

said system automatically generating a quality report for the supplier, said report utilizing said failure information and at least some of said records stored in said database; and

said system server automatically providing the supplier secure access to said quality report via a computer connected to the communication network.