Information and paging system

• US 20070176743A1
• Filed: 01/13/2006
• Published: 08/02/2007
• Est. Priority Date: 01/13/2006
• Status: Abandoned Application

• Current Assignee: City of Phoenix
• Original Assignee: City of Phoenix
• Inventors: Murphy, Dennis
• Application Number:
  US11/331,099
• Publication Number:
  US 20070176743A1
• Time in Patent Office: Days
• US Class Current: 340/7.290
• CPC Class Codes: H04W 84/027 providing paging services

Abstract

The present invention is a Passenger Information and Paging System (PIPS). Through PIPS, individuals can send and receive paging messages in a public forum such as airports, train stations, cruise ship terminals, shopping malls, conference centers, sports arenas, and the like. PIPS is configured to enable individuals with various physical impairments to readily send and receive paging messages. PIPS is a paging system that incorporates visual based paging along with audio paging. Through incorporating visual paging, PIPS allows those individuals who are hearing impaired to also send and receive paging messages. In addition, PIPS is provided with a plurality of kiosks that are equipped with a variety of interactive components to enable individuals of varying physical abilities to send and receive paging messages.

Claims

1. An information paging system, comprising:

a communications center computer network;

an audio broadcast system in communication with said communications center computer network;

a visual broadcast system in communication with said communications center computer network; and

at least one kiosk in communication with said communications center computer network, said kiosk supporting an interactive software application whereby users can enter and retrieve a set of paging information, said interactive software application is configured to transmit said set of paging information to said communications center computer network when it is entered into said kiosk, and said communications center computer network is configured to broadcast said set of paging information to said audio broadcast system, said visual broadcast system, and said kiosk.

2. The information paging system of claim 1, further comprising an external communications interface in communication with said communications center computer network, said external communications interface configured to accept an external set of paging information from a communications device external to said information paging system, said external communications interface configured to transmit said external set of paging information to said communications center computer network that then broadcasts said external set of paging information to said audio broadcast system, said visual broadcast system, and said kiosk.

3. The information paging system of claim 1, further comprising a paging information analysis application that determines whether a content of said set of paging information is suitable for broadcast over said information paging system.

4. The information paging system of claim 1, further comprising a broadcast location software module that determines what portions of said audio broadcast system, said visual broadcast system, and said kiosk in a particular location will broadcast said set of paging information.

5. The information paging system of claim 1, said kiosk further comprising a screen navigational tool allowing for an operation of said interactive software application.

6. The information paging system of claim 1, said interactive software application including a help module that configured to support a live chat session to provide customer support with operating said interactive software application.

7. The information paging system of claim 1, wherein said set of paging information is configured to scroll across said visual broadcast system.

8. The information paging system of claim 1, wherein said set of paging information includes the name of a person who has been paged and a text page message.

9. A method for managing paging information, comprising:

receiving a set of paging information;

transmitting said set of paging information to a communications center computer network;

reviewing the content of said set of paging information;

determining at least one location to broadcast said set of paging information; and

broadcasting said set of paging information over an audio broadcast system in communication with said communications center computer network, a visual broadcast system in communication with said communications center computer network, and a kiosk in communication with said communications center computer network that are located within said at least one location.

10. The method for managing paging information of claim 9, further comprising entering said set of paging information from a kiosk.

11. The method for managing paging information of claim 10, wherein said set of paging information is entered through an interactive software application supported on said kiosk.

12. The method for managing paging information claim 10, wherein said set of paging information is received by an external communications interface in communication with said communications center computer network.

13. The method for managing paging information of claim 9, further comprising rejecting said set of paging information from broadcast.

14. The method for managing paging information of claim 9, further comprising retrieving said set of paging information from a kiosk.

15. The method for managing paging information of claim 9, wherein retrieving said set of paging information from said kiosk occurs through said interactive software application.

16. The method for managing paging information of claim 9 further comprising conducting a live help chat session through said interactive software application.

17. The method for managing paging information of claim 9 further comprising scrolling said set of paging information across a display panel.