System for Integrated Electronic Communications

• US 20070177717A1
• Filed: 03/16/2007
• Published: 08/02/2007
• Est. Priority Date: 06/18/1996
• Status: Active Grant

• Current Assignee: Cranberry Properties, LLC (Verizon Communications Inc.)
• Original Assignee: AOL LLC (Apollo Global Management, Inc.)
• Inventors: Finney, Michael, Paynter, James, Snider, Michael, Wright, Randall, Feinstein, Steve, Kitchen, James, Bard, Robin, Owens, Stephen, Smith, David, Johnson, Thomas, Brown, Kyle, DeNittis, Leonard
• Granted Patent: US 8,611,512 B2
• Time in Patent Office: Days
• US Class Current: 379/67.100
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04N 1/00209 Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
• CPC Class Codes: H04N 1/324 intermediate the transmitter and receiver terminals, e.g. at an exchange
• CPC Class Codes: H04N 1/32406 in connection with routing or relaying, e.g. using a fax-server or a store-and-forward facility stored and forward data switching systems H04L12/54
• CPC Class Codes: H04N 1/32416 Storage of instructions or retrieval of prestored instructions
• CPC Class Codes: H04N 1/32432 in a particular memory file for retrieval by the user, e.g. in a facsimile mailbox
• CPC Class Codes: H04N 1/34 for coin-freed systems ; Pay systems
• CPC Class Codes: H04N 2201/0067 Converting to still picture data
• CPC Class Codes: H04N 2201/0068 Converting from still picture data

Abstract

A system is disclosed for integrating electronic mail, voice mail, and fax mail in a universal mailbox. Message receivers may access their messages with a telephone or a computer regardless of the communication medium used by the message sender. Using a telephone, message receivers may playback voice mail, redirect fax mail, and “listen” to e-mail through a text-to-speech conversion process. Using a computer and modem, message receivers may playback voice mail, view fax mail, and read e-mail by accessing the universal mailbox via connection software. Message senders and receivers may choose from a variety of filter and forward options that allow them to manage their communications via the universal mailbox. Forwarding and conversion of messages is performed automatically. The options are used to define a set of rules to be applied to inbound and outbound messages so that messages are sent and received in accordance with the preferences of the senders and receivers.

Claims

1. A method for communicating comprising:

storing, at a first access service, outbound message rules that are defined by a sending subscriber of the first access service, at least some of the outbound message rules controlling whether messages are transferred from one access service to another access service;

receiving, at the first access service, a message that is sent by the sending subscriber;

applying at least one of the outbound message rules for the sending subscriber to the message received at the first access service;

transferring the message from the first access service to a second access service in accordance with at least one of the outbound message rules;

reformatting the message at the second access service based on at least one of the outbound message rules; and

storing the reformatted message at the second access service for retrieval by a receiving subscriber.

2. The method of claim 1 wherein the first access service is an online information service provider.

3. The method of claim 2 wherein the second access service is a telecommunications service provider.

4. The method of claim 1 wherein transferring the message from the first access service to the second access service comprises transferring the message on a dedicated communication link between the first access service and the second access service.

5. The method of claim 1 wherein receiving a message at the first access service comprises receiving an email message at the first access service.

6. The method of claim 5 wherein reformatting the message at the second access service comprises reformatting the email message to a voice mail message.

7. The method of claim 1 further comprising retrieving by the receiving subscriber the reformatted message from the second access service.

8. The method of claim 7 wherein retrieving the reformatted message from the second access service comprises retrieving the reformatted message using a telephone.

9. The method of claim 1 wherein the outbound message rules specify that a message sent to the receiving subscriber as an email message is to be delivered to the receiving subscriber as a voice mail message.

10. The method of claim 1 wherein the outbound message rules specify that a message sent to the receiving subscriber as an email message is to be delivered to the receiving subscriber as a fax mail message.

11. The method of claim 1 wherein the outbound message rules specify that a message sent to the receiving subscriber as a voice mail message is to be delivered to the receiving subscriber as an email message.

12. The method of claim 1 wherein the outbound message rules specify that a message sent to the receiving subscriber as a voice mail message is to be delivered to the receiving subscriber as a fax mail message.

13. The method of claim 1 wherein the outbound message rules specify that a message sent to the receiving subscriber as a fax mail message is to be delivered to the receiving subscriber as at least one of an email message and a voice mail message.

14. The method of claim 1 wherein the message is reformatted at the second access service based on at least one of the outbound message rules that is configured to control whether messages are transferred from one access service to another access service.

15. A computer program for communicating, the computer program embodied in a computer-readable medium and comprising instructions for causing a computer to perform operations including:

storing, at a first access service, outbound message rules that are defined by a sending subscriber of the first access service, at least some of the outbound message rules controlling whether messages are transferred from one access service to another access service;

receiving, at the first access service, a message that is sent by the sending subscriber;

applying at least one of the outbound message rules for the sending subscriber to the message received at the first access service;

transferring the message from the first access service to a second access service in accordance with at least one of the outbound message rules;

reformatting the message at the second access service based on at least one of the outbound message rules; and

storing the reformatted message at the second access service for retrieval by a receiving subscriber.

16. The computer program of claim 15 wherein the first access service is an online information service provider.

17. The computer program of claim 16 wherein the second access service is a telecommunications service provider.

18. The computer program of claim 15 wherein transferring the message from the first access service to the second access service comprises transferring the message on a dedicated communication link between the first access service and the second access service.

19. The computer program of claim 15 wherein receiving a message at the first access service comprises receiving an email message at the first access service.

20. The computer program of claim 19 wherein reformatting the message at the second access service comprises reformatting the email message to a voice mail message.

21. The computer program of claim 15 further comprising retrieving by the receiving subscriber the reformatted message from the second access service.

22. The computer program of claim 21 wherein retrieving the reformatted message from the second access service comprises retrieving the reformatted message using a telephone.

23. The computer program of claim 15 wherein the outbound message rules specify that a message sent to the receiving subscriber as an email message is to be delivered to the receiving subscriber as a voice mail message.

24. The computer program of claim 15 wherein the outbound message rules specify that a message sent to the receiving subscriber as an email message is to be delivered to the receiving subscriber as a fax mail message.

25. The computer program of claim 15 wherein the outbound message rules specify that a message sent to the receiving subscriber as a voice mail message is to be delivered to the receiving subscriber as an email message.

26. The computer program of claim 15 wherein the outbound message rules specify that a message sent to the receiving subscriber as a voice mail message is to be delivered to the receiving subscriber as a fax mail message.

27. The computer program of claim 15 wherein the outbound message rules specify that a message sent to the receiving subscriber as a fax mail message is to be delivered to the receiving subscriber as at least one of an email message and a voice mail message.

28. The computer program of claim 15 wherein the message is reformatted at the second access service based on at least one of the outbound message rules that is configured to control whether messages are transferred from one access service to another access service.

29. A system comprising:

means for storing, at a first access service, outbound message rules that are defined by a sending subscriber of the first access service, at least some of the outbound message rules controlling whether messages are transferred from one access service to another access service;

means for receiving, at the first access service, a message that is sent by the sending subscriber;

means for applying at least one of the outbound message rules for the sending subscriber to the message received at the first access service;

means for transferring the message from the first access service to a second access service in accordance with at least one of the outbound message rules;

means for reformatting the message at the second access service based on at least one of the outbound message rules; and

means for storing the reformatted message at the second access service for retrieval by a receiving subscriber.