Method, system, and computer program product for rewarding customer loyalty

• US 20070179850A1
• Filed: 05/24/2006
• Published: 08/02/2007
• Est. Priority Date: 05/24/2005
• Status: Abandoned Application

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Hood, Nancy, Hirano, Gregg, Ganjon, Robert
• Application Number:
  US11/439,536
• Publication Number:
  US 20070179850A1
• Time in Patent Office: Days
• US Class Current: 705/14.270
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user

Abstract

A service-related merchant may link its rewards program to a transaction account held by a consumer. Points may be awarded to the transaction account at an accelerated earning rate for various types of spend by the consumer, such as every day spend and direct spend. Additionally, points earned through any use of the transactional card are deposited directly into the rewards program offered by the service provider, rather than a generic rewards program offered by the transactional card company. Accumulated points in the rewards program may then be used directly in exchange for goods and services provided by the merchant. Such exchange occurs directly between the customer and the service provider. VIP status in the service provider'"'"'s reward program may be earned solely on the basis of spend using the transactional card, and does not require a minimum amount of direct spend with the service provider.

Claims

1. A method of rewarding spend by a customer using a transaction account, comprising:

linking the transaction account to a reward point account associated with a service provider rewards program;

awarding points to the reward point account at a base earning rate for spend using the transaction account; and

awarding a preferred membership status in the service provider rewards program based on a combination of direct and non-direct spend by the customer using the transaction account.

2. The method of claim 1, wherein the second awarding step comprises:

awarding a lower-tier preferred membership status in the service provider rewards program when the transaction account is linked to the reward point account; and

awarding a higher-tier preferred membership status in the service provider rewards program when the combination of direct and non-direct spend reaches a given level.

3. The method of claim 1, further comprising:

awarding points to the reward point account at an accelerated earning rate for direct spend with the service provider using the transaction account.

4. The method of claim 1, further comprising:

redeeming a service requested by the customer at an exclusive discount redemption rate.

5. The method of claim 1, further comprising:

awarding an acquisition bonus to the reward point account, wherein reward points in the bonus are determined based on an initial direct or non-direct spend purchase.

6. The method of claim 5, further comprising:

awarding an additional acquisition bonus to the reward point account, wherein reward points in the additional acquisition bonus are determined based on a number of direct spend purchases.

7. The method of claim 1, further comprising:

awarding points to the reward point account at an accelerated earning rate for every day spend by the customer using the transaction account.

8. The method of claim 1, further comprising:

allowing access to service provider facilities using radio frequency identification (RFID) functionality included in a transaction instrument associated with the transaction account.

9. The method of claim 8, wherein the service provider is a hotel company, and the step of allowing access comprises allowing use of the transaction instrument as a door key.

10. The method of claim 1, wherein the service provider is a hotel company.

11. A system for rewarding spend by a customer using a transaction account, comprising:

a processor; and

a memory in communication with the processor, the memory for storing a plurality of processing instructions for directing the processor to;

link the transaction account to a reward point account associated with a service provider rewards program;

award points to the reward point account at a base earning rate for spend using the transaction account; and

award a preferred membership status in the service provider rewards program based on a combination of direct and non-direct spend by the customer using the transaction account.

12. The system of claim 11, wherein the plurality of processing instructions for directing the processor to award a preferred membership status comprises instructions for directing the processor to:

award a lower-tier preferred membership status in the service provider rewards program when the transaction account is linked to the reward point account; and

award a higher-tier preferred membership status in the service provider rewards program when the combination of direct and non-direct spend reaches a given level.

13. The system of claim 11, wherein the plurality of processing instructions further comprises instructions for directing the processor to:

award points to the reward point account at an accelerated earning rate for direct spend with the service provider using the transaction account.

14. The system of claim 11, wherein the plurality of processing instructions further comprises instructions for directing the processor to:

redeem a service requested by the customer at an exclusive discount redemption rate.

15. The system of claim 11, wherein the plurality of processing instructions further comprises instructions for directing the processor to:

award an acquisition bonus to the reward point account, wherein reward points in the bonus are determined based on an initial direct or non-direct spend purchase.

16. The system of claim 15, wherein the plurality of processing instructions further comprises instructions for directing the processor to:

award an additional acquisition bonus to the reward point account, wherein reward points in the additional acquisition bonus are determined based on a number of direct spend purchases.

17. The system of claim 11, wherein the plurality of processing instructions further comprises instructions for directing the processor to:

award points to the reward point account at an accelerated earning rate for every day spend by the customer using the transaction account.

18. The system of claim 11, wherein the plurality of processing instructions further comprises instructions for directing the processor to:

allow access to service provider facilities using radio frequency identification (RFID) functionality included in a transaction instrument associated with the transaction account.

19. The system of claim 18, wherein the service provider is a hotel company, and the instructions for directing the processor to allow access comprise instructions for directing the processor to allow use of the transaction instrument as a door key.

20. The system of claim 11, wherein the service provider is a hotel company.

21. A computer program product comprising a computer usable medium having control logic stored therein for causing a computer to reward spend by a customer using a transaction account, said control logic comprising:

first computer readable program code means for causing the computer to link the transaction account to a reward point account associated with a service provider rewards program;

second computer readable program code means for causing the computer to award points to the reward point account at a base earning rate for spend using the transaction account; and

third computer readable program code means for causing the computer to award a preferred membership status in the service provider rewards program based on a combination of direct and non-direct spend by the customer using the transaction account.

22. The computer program product of claim 21, wherein the third computer readable program code means comprises:

fourth computer readable program code means for causing the computer to award a lower-tier preferred membership status in the service provider rewards program when the transaction account is linked to the reward point account; and

fifth computer readable program code means for causing the computer to award a higher-tier preferred membership status in the service provider rewards program when the combination of direct and non-direct spend reaches a given level.

23. The computer program product of claim 21, further comprising:

fourth computer readable program code means for causing the computer to redeem a service requested by the customer at an exclusive discount redemption rate.

24. The computer program product of claim 21, further comprising:

fourth computer readable program code means for causing the computer to award an acquisition bonus to the reward point account, wherein reward points in the bonus are determined based on an initial direct or non-direct spend purchase.

25. The computer program product of claim 24, further comprising:

fifth computer readable program code means for causing the computer to award an additional acquisition bonus to the reward point account, wherein reward points in the additional acquisition bonus are determined based on a number of direct spend purchases.

26. The computer program product of claim 21, further comprising:

fourth computer readable program code means for causing the computer to allow access to service provider facilities using radio frequency identification (RFID) functionality included in a transaction instrument associated with the transaction account.