Call Processing System with Call Screening
First Claim
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1. A method of handling a call, wherein the call is made from a certain type of telephone device or line, the method comprising:
- (a) providing a call processor, wherein the call processor is configured to receive information associated with the call;
(b) receiving information associated with the call, wherein the information comprises;
(i) electronic data indicating the certain type of telephone device or line from which the call has been made, and (ii) information indicating an identity of the caller;
(c) analyzing the information associated with the call, wherein the act of analyzing comprises comparing the information indicating an identity of the caller with the electronic data indicating the certain type of telephone device or line from which the call has been made;
(d) detecting an inconsistency between the information indicating an identity of the caller and the electronic data indicating the certain type of telephone device or line from which the call has been made; and
(e) obtaining additional information from the caller in response to the act of detecting the inconsistency, wherein the additional information relates to the identity of the caller.
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Abstract
A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
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Citations
20 Claims
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1. A method of handling a call, wherein the call is made from a certain type of telephone device or line, the method comprising:
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(a) providing a call processor, wherein the call processor is configured to receive information associated with the call;
(b) receiving information associated with the call, wherein the information comprises;
(i) electronic data indicating the certain type of telephone device or line from which the call has been made, and (ii) information indicating an identity of the caller;
(c) analyzing the information associated with the call, wherein the act of analyzing comprises comparing the information indicating an identity of the caller with the electronic data indicating the certain type of telephone device or line from which the call has been made;
(d) detecting an inconsistency between the information indicating an identity of the caller and the electronic data indicating the certain type of telephone device or line from which the call has been made; and
(e) obtaining additional information from the caller in response to the act of detecting the inconsistency, wherein the additional information relates to the identity of the caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of handling a call, wherein the call is made from a certain type of telephone device or line, the method comprising:
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(a) providing a call processor, wherein the call processor is configured to receive information associated with the call;
(b) receiving information associated with the call, wherein the information comprises electronic data indicating the certain type of telephone device or line from which the call has been made;
(c) processing the information associated with the call;
(d) determining the certain type of telephone device or line from which the call has been made;
(e) selecting a prompt or greeting to provide the caller based on the certain type of telephone device or line from which the call has been made, wherein the selected prompt or greeting is predeterminedly associated with calls made from the certain type of telephone device or line from which the call has been made; and
(f) presenting the selected prompt or greeting to the caller. - View Dependent Claims (13)
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14. A method of handling a call, wherein the call is made from a certain type of telephone device or line by a caller having a personal identity, the method comprising:
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(a) providing a call processor, wherein the call processor is configured to electronically receive information associated with the call;
(b) receiving information associated with the call, wherein the information comprises;
(i) electronic data indicating the certain type of telephone device or line from which the call has been made, and (ii) ANI information associated with the call;
(c) analyzing the information associated with the call, wherein the act of analyzing comprises determining the extent to which the ANI information reflects the personal identity of the caller, wherein the act of analyzing is performed by the call processor; and
(d) handling the call based on the determined extent to which the ANI information reflects the personal identity of the caller. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification