Interactive voice system

• US 20070189493A1
• Filed: 01/19/2007
• Published: 08/16/2007
• Est. Priority Date: 01/25/2006
• Status: Abandoned Application

• Current Assignee: VoxSurf Ltd. (Hullomail Limited)
• Original Assignee: VoxSurf Ltd. (Hullomail Limited)
• Inventors: Green, David, Keiller, Robert, McLean, Alistair
• Application Number:
  US11/655,948
• Publication Number:
  US 20070189493A1
• Time in Patent Office: Days
• US Class Current: 379/235
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2201/54 Object oriented software
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

An interactive voice system is provided that includes a user interface connected to present audio outputs to a user and to receive inputs from the user. A computer system utilizes code arranged to generate the audio outputs and to respond to the inputs from the user. A model generator arranged to analyse the code and/or precursor code to that code to provide a representation of a graph representing various paths of execution through the code.

Claims

1. An interactive voice system comprising:

a user interface connected to present audio outputs to a user and to receive inputs from the user;

a computer system comprising code arranged to generate the audio outputs and to respond to the inputs from the user;

a model generator arranged to analyse the code to provide a representation of a graph representing various paths of execution through the code, wherein the code can include precursor code to the code.

2. An interactive voice system as claimed in claim 1, further comprising a display module responsive to the representation of the graph to provide a display thereof.

3. An interactive voice system as claimed in claim 1, wherein the code includes pairs of properties keys and property values, the code takes into account the property values during its execution, and the property key value pairs comprise ones where the values indicate to the computer system which portion of the code is to be executed next, and the model generator is responsive to that information in providing the representation of the graph.

4. An interactive voice system as claimed in claim 1, wherein the code and/or precursor code comprises mark-up for analysis by the model generator.

5. An interactive voice system as claimed in claim 4, wherein the mark-up includes indications of branching structures and the model generator is arranged to provide branching structures in the representation of the graph in response to those.

6. An interactive voice system as claimed in claim 4, wherein the mark-up includes indications of linear blocks of code and the model generator is arranged to provide corresponding linear structures in the representation of the graph in response to those.

7. An interactive voice system as claimed in claim 4, wherein the mark-up code does not affect the normal operation of the computer system in the said generating of the audio outputs and responding to the inputs from the user.

8. An interactive voice system as claimed in claim 4, wherein the mark-up is in the precursor code and is such that it is removed during compilation to provide the code for the computer system.

9. An interactive voice system as claimed in claim 4, wherein the mark-up appears in comment code.

10. An interactive voice system as claimed in claim 1, wherein the model generator is arranged to provide the representation of the graph by analysing the structure of existing functional parts of the code.

11. An interactive voice system as claimed in claim 1, wherein the model generator comprises a simulator created using a mark-up, and the simulator is used by the model generator to provide the representation of the graph representing the various paths of execution through the code.

12. An interactive voice system as claimed in claim 1, wherein the user interface is a voice browser, the computer system is arranged to produce VoiceXML pages for presentation by the voice browser, the code comprises templates for VoiceXML, and the computer system is arranged to produce the VoiceXML pages from the VoiceXML templates, and the model generator is arranged to analyse the VoiceXML templates when providing the representation of the graph.

13. An interactive voice system as claimed in claim 12, wherein the VoiceXML templates include branching structures and the model generator is arranged to provide branching structures in the representation of the graph in response to those.

14. An interactive voice system as claimed in claim 4, wherein the mark-up includes indications of audio prompts and the model generator is arranged to provide corresponding prompt structures in the representation of the graph in response to those.

15. An interactive voice system as claimed in claim 3, wherein the representation of the graph contains details of the property keys and property values on which the paths of execution through the code depend.

16. An interactive voice system as claimed in claim 12, wherein the VoiceXML templates have elements that contain attributes that are used by the model generator when providing the representation of the graph.

17. An interactive voice system as claimed in claim 16, wherein said attributes are ignored by the voice browser.

18. An interactive voice system as claimed in claim 12, wherein the model generator is arranged to analyse standard VoiceXML elements included in the VoiceXML templates and provide corresponding structures in the representation of the graph.

19. An interactive voice system as claimed in claim 12, wherein the VoiceXML templates comprise elements not in standard VoiceXML, and the model generator is arranged to analyse at least some of those non-standard elements and provide corresponding structures in the representation of the graph.

20. An interactive voice system as claimed in claim 12, wherein the model generator is arranged to take into account grammar files referred to in a VoiceXML template and its analysis of that template.

21. An interactive voice system as claimed in claim 1, wherein the model generator is arranged to provide a representation of decision branches in the code.

22. An interactive voice system as claimed in claim 1, wherein the model generator is arranged to provide a representation of functional blocks in the code.

23. An interactive voice system as claimed in claim 22, wherein the representations of the functional blocks contain labels describing their behaviour in human-readable form.

24. An interactive voice system as claimed in claim 23, wherein the labels are provided by property values.

25. An interactive voice system as claimed in claim 24, wherein the labels are provided by property values provided for that purpose.

26. An interactive voice system as claimed in claim 23, wherein the functional blocks include ones representing the playing of audio prompts, and the corresponding labels comprise text versions of the prompts.

27. An interactive voice system as claimed in claim 23, wherein the label is dependent upon the context from which the property value is read.

28. An interactive voice system as claimed in claim 1, wherein the model generator is arranged to include in the representation of the graph a path for each of various values of a user input.

29. An interactive voice system as claimed in claim 1, wherein the model generator is arranged to include in the representation of the graph a path for each of various alternative system responses following a particular user input.

30. An interactive voice system as claimed in claim 1, wherein the display module is responsive to input from an administrative user to alter the display, and the model generator is arranged to alter the code so that the paths of execution through the code remain represented by the altered display.

31. An interactive voice system as claimed in claim 1, wherein the display module is responsive to input from an administrative user to alter the code changing the paths of execution therethrough, and the model generator is arranged to regenerate the model from the altered code.

32. An interactive voice system as claimed in claim 1, wherein the model generator is arranged to alter the execution paths of the code by changing the property values.

33. An interactive voice system as claimed in claim 1, wherein the interactive voice system is a voicemail system.

34. An interactive voice system as claimed in claim 2, wherein the display of the representation of the graph is in the form of a flow chart.

36. A configuration analysis tool as claimed in claim 35, arranged to act upon an interactive voice system as claimed in claims 1.

35. A configuration analysis tool for analysing an interactive voice system that comprises:

a user interface connected to present audio outputs to a user and to receive inputs from the user;

a computer system comprising code arranged to generate the audio outputs and to respond to the inputs from the user, the analysis tool comprising;

a model generator arranged to analyse the code and/or precursor code to that code to provide a representation of a graph representing various paths of execution through the code.

37. A computer program product providing a configuration analysis tool for analysing an interactive voice system that comprises:

a user interface connected to present audio outputs to a user and to receive inputs from the user;

a computer system comprising code arranged to generate the audio outputs and to respond to the inputs from the user, the analysis tool comprising;

a model generator arranged to analyse the code and/or precursor code to that code to provide a representation of a graph representing various paths of execution through the code.