Rewarding frequent fliers with last seat availability

• US 20070192187A1
• Filed: 04/27/2006
• Published: 08/16/2007
• Est. Priority Date: 06/17/2005
• Status: Abandoned Application

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Becker, Mark, Butterfass, Alissa, Reda, Eva
• Application Number:
  US11/412,093
• Publication Number:
  US 20070192187A1
• Time in Patent Office: Days
• US Class Current: 705/14.27
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 50/14 Travel agencies

Abstract

An airline may offer two procedures for redeeming frequent flier miles for tickets on a specified flight of that airline, with one procedure available to frequent flier program members that do not have transactional cards associated with the frequent flier program, and another redemption procedure available to frequent flier program members that have a transactional card associated with the frequent flier program. Cardmembers have improved award seat availability for frequent flier mile redemption, regardless of their status in the frequent flier program. Cardmembers are provided with last seat availability at a base redemption rate. Thus, cardmembers are not subject to limited award seat capacity controls and restrictions that airline frequent flier programs have in place, and cardmembers do not have to use higher redemption rates for last seat availability.

Claims

1. A method of redeeming frequent flier miles associated with a frequent flier program, comprising:

receiving a request from a customer to redeem frequent flier miles in the customer'"'"'s account for a ticket on a specified flight;

processing the request according to a first redemption procedure when the customer does not have a transactional account associated with the frequent flier program; and

processing the request according to a second redemption procedure when the customer has a transactional account associated with the frequent flier program.

2. The method of claim 1, wherein processing the request according to the second redemption procedure comprises:

redeeming the frequent flier miles for a capacity-controlled seat at a base redemption rate when a capacity-controlled seat is available; and

redeeming the frequent flier miles for a non-capacity-controlled seat at the base redemption rate when no capacity-controlled seats are available.

3. The method of claim 2, wherein processing the request according to the first redemption procedure comprises:

redeeming the frequent flier miles for a capacity-controlled seat at the base redemption rate when a capacity-controlled seat is available; and

redeeming the frequent flier miles for a non-capacity-controlled seat at a higher redemption rate than the base redemption rate when no capacity-controlled seats are available.

4. The method of claim 2, wherein processing the request according to the first redemption procedure comprises:

redeeming the frequent flier miles for a capacity-controlled seat at the base redemption rate when a capacity-controlled seat is available; and

rejecting redemption of the frequent flier miles for a ticket on the specified flight when no capacity-controlled seats are available.

5. The method of claim 1, wherein processing the request according to the second redemption procedure comprises:

processing the request according to the second redemption procedure when the customer has a transactional card linked to both a transactional account and the customer'"'"'s frequent flier account.

6. The method of claim 1, wherein processing the request according to the second redemption procedure comprises:

processing the request according to the second redemption procedure when the customer has a transactional card co-branded by a transactional account company and an airline associated with the frequent flier program.

7. The method of claim 1, wherein processing the request according to the second redemption procedure comprises:

processing the request according to the second redemption procedure when the customer'"'"'s transactional account has a particular status with the frequent flier program.

8. The method of claim 1, further comprising:

conferring additional benefits on the customer when the customer has a transactional account associated with the frequent flier program, wherein the additional benefits include at least one of an acquisition bonus, a transactional account renewal bonus, a frequent flier program renewal bonus, elevated status in the frequent flier program, varied point awards based on types of spend, access to airport lounges, and access to concierge services.

9. A system for redeeming frequent flier miles associated with a frequent flier program, comprising:

a processor; and

a memory in communication with the processor, the memory for storing a plurality of processing instructions for directing the processor to;

receive a request from a customer to redeem frequent flier miles in the customer'"'"'s account for a ticket on a specified flight;

process the request according to a first redemption procedure when the customer does not have a transactional account associated with the frequent flier program; and

process the request according to a second redemption procedure when the customer has a transactional account associated with the frequent flier program.

10. The system of claim 9, wherein the instructions for directing the processor to process the request according to the second redemption procedure comprise instructions for directing the processor to:

redeem the frequent flier miles for a capacity-controlled seat at a base redemption rate when a capacity-controlled seat is available; and

redeem the frequent flier miles for a non-capacity-controlled seat at the base redemption rate when no capacity-controlled seats are available.

11. The system of claim 10, wherein the instructions for directing the processor to process the request according to the first redemption procedure comprise instructions for directing the processor to:

redeem the frequent flier miles for a capacity-controlled seat at the base redemption rate when a capacity-controlled seat is available; and

redeem the frequent flier miles for a non-capacity-controlled seat at a higher redemption rate than the base redemption rate when no capacity-controlled seats are available.

12. The system of claim 10, wherein the instructions for directing the processor to process the request according to the first redemption procedure comprise instructions for directing the processor to:

redeem the frequent flier miles for a capacity-controlled seat at the base redemption rate when a capacity-controlled seat is available; and

reject redemption of the frequent flier miles for a ticket on the specified flight when no capacity-controlled seats are available.

13. The system of claim 9, wherein the instructions for directing the processor to process the request according to the second redemption procedure comprise instructions for directing the processor to:

process the request according to the second redemption procedure when the customer has a transactional card linked to both a transactional account and the customer'"'"'s frequent flier account.

14. The system of claim 9, wherein the instructions for directing the processor to process the request according to the second redemption procedure comprise instructions for directing the processor to:

process the request according to the second redemption procedure when the customer has a transactional card co-branded by a transactional account company and an airline associated with the frequent flier program.

15. The system of claim 9, wherein the instructions for directing the processor to process the request according to the second redemption procedure comprise instructions for directing the processor to:

process the request according to the second redemption procedure when the customer'"'"'s transactional account has a particular status with the frequent flier program.

16. The system of claim 9, further comprising instructions for directing the processor to:

confer additional benefits on the customer when the customer has a transactional account associated with the frequent flier program, wherein the additional benefits include at least one of an acquisition bonus, a transactional account renewal bonus, a frequent flier program renewal bonus, elevated status in the frequent flier program, varied point awards based on types of spend, access to airport lounges, and access to concierge services.

17. A computer program product comprising a computer usable medium having control logic stored therein for causing a computer to redeem frequent flier miles associate with a frequent flier program, said control logic comprising:

first computer readable program code means for causing the computer to receive a request from a customer to redeem frequent flier miles in the customer'"'"'s account for a ticket on a specified flight;

second computer readable program code means for causing the computer to process the request according to a first redemption procedure when the customer does not have a transactional account associated with the frequent flier program; and

third computer readable program code means for causing the computer to process the request according to a second redemption procedure when the customer has a transactional account associated with the frequent flier program.

18. The computer program product of claim 17, wherein said third computer readable program code means comprise:

fourth computer readable program code means for causing the computer to redeem the frequent flier miles for a capacity-controlled seat at a base redemption rate when a capacity-controlled seat is available; and

fifth computer readable program code means for causing the computer to redeem the frequent flier miles for a non-capacity-controlled seat at the base redemption rate when no capacity-controlled seats are available.

19. The computer program product of claim 18, wherein said second computer readable program code means comprises:

sixth computer readable program code means for causing the computer to redeem the frequent flier miles for a capacity-controlled seat at the base redemption rate when a capacity-controlled seat is available; and

seventh computer readable program code means for causing the computer to redeem the frequent flier miles for a non-capacity-controlled seat at a higher redemption rate than the base redemption rate when no capacity-controlled seats are available.

20. The computer program product of claim 18, wherein said second computer readable program code means comprises:

sixth computer readable program code means for causing the computer to redeem the frequent flier miles for a capacity-controlled seat at the base redemption rate when a capacity-controlled seat is available; and

seventh computer readable program code means for causing the computer to reject redemption of the frequent flier miles for a ticket on the specified flight when no capacity-controlled seats are available.

21. The computer program product of claim 17, wherein said third computer readable program code means comprises:

fourth computer readable program code means for causing the computer to process the request according to the second redemption procedure when the customer has a transactional card linked to both a transactional account and the customer'"'"'s frequent flier account.

22. The computer program product of claim 17, wherein said third computer readable program code means comprises:

fourth computer readable program code means for causing the computer to process the request according to the second redemption procedure when the customer has a transactional card co-branded by a transactional account company and an airline associated with the frequent flier program.

23. The computer program product of claim 17, wherein said third computer readable program code means comprises:

fourth computer readable program code means for causing the computer to process the request according to the second redemption procedure when the customer'"'"'s transactional account has a particular status with the frequent flier program.

24. The computer program product of claim 17, further comprising:

fourth computer readable program code means for causing the computer to confer additional benefits on the customer when the customer has a transactional account associated with the frequent flier program, wherein the additional benefits include at least one of an acquisition bonus, a transactional account renewal bonus, a frequent flier program renewal bonus, elevated status in the frequent flier program, varied point awards based on types of spend, access to airport lounges, and access to concierge services.