Network Performance Management
First Claim
1. A computer-implemented method comprising:
- receiving a set of key quality parameters, wherein a key quality parameter represents a characteristic associated with at least one network component;
identifying a service quality mapping module based on one or more network components associated with providing an end customer service, wherein the service quality mapping module corresponds to at least one service instance and defines a correlation between the set of key quality parameters and a set of customer quality parameters;
applying the service quality mapping module to the set of key quality parameters to generate the set of customer quality parameters; and
outputting a signal representing at least one customer quality parameter included in the set of customer quality parameters.
2 Assignments
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Accused Products
Abstract
The performance of a network can be managed by receiving a set of key quality parameters, wherein a key quality parameter represents a characteristic associated with at least one network component; identifying a service quality mapping module based on one or more network components associated with providing an end customer service, wherein the service quality mapping module corresponds to at least one service instance and defines a correlation between the set of key quality parameters and a set of customer quality parameters; applying the service quality mapping module to the set of key quality parameters to generate the set of customer quality parameters; and outputting a signal representing at least one customer quality parameter included in the set of customer quality parameters. Further, the service quality mapping module can define a linear dependency between a customer quality parameter and at least one key quality parameter.
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Citations
28 Claims
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1. A computer-implemented method comprising:
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receiving a set of key quality parameters, wherein a key quality parameter represents a characteristic associated with at least one network component;
identifying a service quality mapping module based on one or more network components associated with providing an end customer service, wherein the service quality mapping module corresponds to at least one service instance and defines a correlation between the set of key quality parameters and a set of customer quality parameters;
applying the service quality mapping module to the set of key quality parameters to generate the set of customer quality parameters; and
outputting a signal representing at least one customer quality parameter included in the set of customer quality parameters. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for managing network performance, the system comprising:
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a trigger interface for receiving a set of key quality parameter, wherein a key quality parameter represents a characteristic associated with at least one network component;
a mapping model repository for storing a service quality mapping module, wherein the service quality mapping module corresponds to at least one instance of an end customer service and defines a correlation between the set of key quality parameters and a set of customer quality parameters;
a mapping engine for applying the service quality mapping module to the set of key quality parameters to generate the set of customer quality parameters; and
an interface for outputting a signal representing at least one customer quality parameter. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. A computer program product, encoded on a computer-readable medium, operable to cause data processing apparatus to perform operations comprising:
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receiving a set of key quality parameters, wherein a key quality parameter represents a characteristic associated with at least one network component;
identifying a service quality mapping module based on one or more network components associated with providing an end customer service, wherein the service quality mapping module corresponds to at least one service instance and defines a correlation between the set of key quality parameters and a set of customer quality parameters;
applying the service quality mapping module to the set of key quality parameters to generate the set of customer quality parameters; and
outputting a signal representing at least one customer quality parameter included in the set of customer quality parameters. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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Specification