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Network Performance Management

  • US 20070195695A1
  • Filed: 11/06/2006
  • Published: 08/23/2007
  • Est. Priority Date: 11/07/2005
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • receiving a set of key quality parameters, wherein a key quality parameter represents a characteristic associated with at least one network component;

    identifying a service quality mapping module based on one or more network components associated with providing an end customer service, wherein the service quality mapping module corresponds to at least one service instance and defines a correlation between the set of key quality parameters and a set of customer quality parameters;

    applying the service quality mapping module to the set of key quality parameters to generate the set of customer quality parameters; and

    outputting a signal representing at least one customer quality parameter included in the set of customer quality parameters.

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