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Repair relevant information providing system

  • US 20070198318A1
  • Filed: 01/25/2007
  • Published: 08/23/2007
  • Est. Priority Date: 01/31/2006
  • Status: Abandoned Application
First Claim
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1. An information processing apparatus comprising:

  • a component which acquires failure identification information representing failure contents of a device to be repaired;

    a component which acquires regional information representing a region where the device is located;

    a component which acquires optimum hub information representing a service hub suitable for the repair, from the failure identification information;

    a component which acquires jurisdiction hub information representing the service hub which exercises jurisdiction over the region presented by the regional information;

    a component which acquires first transportation days information and first transportation charge information required for transportation of the device from the region presented by the regional information to the service hub presented by the optimum hub information, from the regional information and the optimum hub information;

    a component which acquires second transportation days information and second transportation charge information required for transportation of the parts necessary for the repair from the service hub presented by the optimum hub information to the service hub presented by the jurisdiction hub information, from the optimum hub information and the jurisdiction hub information;

    a component which acquires third transportation days information and third transportation charge information required for transportation of the device from the region presented by the regional information to the service hub presented by the jurisdiction hub information, from the regional information and the jurisdiction hub information;

    a component which acquires repair days information and repair charge information required for the repair of the device, from the failure identification information;

    a component which compares the number of days presented by the first transportation days information with a sum of the number of days presented by the second transportation days information and the third transportation days information so as to acquire the shorter number of days, and determines a sum of the shorter number of days and the number of days presented by the repair days information as shortest repair days information; and

    a component which compares a charge presented by the first transportation charge information with a sum of charges presented by the second transportation charge information and the third transportation charge information so as to acquire the lower charge, and determines a sum of the lower charge and a charge presented by the repair charge information as lowest repair charge information.

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