Persistent dashboard for user interface

• US 20070198944A1
• Filed: 06/27/2002
• Published: 08/23/2007
• Est. Priority Date: 06/27/2002
• Status: Active Grant

• Current Assignee: Oracle America, Inc. (Oracle Corporation)
• Original Assignee: Siebel Systems Inc. (Oracle Corporation)
• Inventors: Keller, Carl, Viswanathan, Sabarivasan, Mobley, Katherine
• Granted Patent: US 7,836,403 B2
• Time in Patent Office: Days
• US Class Current: 715/778
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces

Abstract

A method, user interface module, application program interface, computer program product and system that provides access to context information in a display window that remains persistent as the user navigates the application and views application data. The persistent dashboard can be populated from a communications event, such as an inbound telephone call; from data entered by the customer service agent via the user interface, such as a response to one of a series of scripted questions; from search results of a user-initiated search; or from application data displayed in a display window of the user interface. Various types of information from enterprise databases can be captured in the persistent dashboard to address the enterprise'"'"'s business processes and needs. Information displayed in the persistent dashboard is configurable.

Claims

1. A method comprising:

pushing context information for display in a first display window of a user interface in response to a first change in context; and

maintaining the context information for display in the first display window until a second change in context occurs.

2. The method of claim 1 wherein

the pushing is performed substantially contemporaneously with the first change in context.

3. The method of claim 1 wherein

the maintaining is performed persistently until the second change in context.

4. The method of claim 1 wherein

the context information is configurable.

5. The method of claim 1 wherein

an event triggering the first change in context is configurable.

6. The method of claim 5 wherein

an event triggering the second change in context is configurable.

7. The method of claim 1 further comprising:

persistently displaying the context information in the first display window until the second change in context occurs.

8. The method of claim 1 further comprising:

displaying application data in a second display window of the user interface, wherein the context information is related to the application data.

9. The method of claim 1 further comprising:

displaying application data in a second display window, wherein the first and the second changes in context are related to the application data.

10. The method of claim 1 wherein

the first change in context comprises receiving a communication event.

11. The method of claim 1 wherein

the first change in context comprises focusing on a data record.

12. The method of claim 1 wherein

the first change in context comprises obtaining a smart script response.

13. The method of claim 1 wherein

the first change in context comprises receiving a selection of a data record from a search result.

14. The method of claim 1 wherein

the first change in context comprises receiving an update command.

15. The method of claim 1 wherein

the first change in context comprises sending a communication command.

16. The method of claim 1 wherein

a change in a view presented as part of the user interface does not correspond to the first change in context;

and

the change in the view does not correspond to the second change in context.

17. The method of claim 1 wherein

no context information is pushed in response to a change in a view presented as part of the user interface.

18. A computer program product comprising:

pushing instructions to push context information for display in a first display window of a user interface in response to a first change in context;

maintaining instructions to maintain the context information for display in the first display window until a second change in context occurs; and

a computer-readable medium to store the pushing instructions and the maintaining instructions.

22. The computer program product of claim 18 wherein

the pushing instructions are configured to cause the pushing to be performed substantially contemporaneously with the first change in context, and

the maintaining instructions are configured to cause the context information to be maintained persistently until the second change in context.

19. A system comprising:

means for pushing context information for display in a first display window of a user interface in response to a first change in context; and

means for maintaining the context information for display in the first display window until a second change in context occurs.

23. The system of claim 19 wherein

the means for pushing are configured to perform the pushing substantially contemporaneously with the first change in context, and

the means for maintaining are configured to maintain the context information persistently until the second change in context.

20. A computer-readable medium comprising:

an application program interface comprising;

a command definition for;

a pushing command to push context information for display in a first display window of a user interface in response to a first change in context; and

a maintaining command to maintain the context information for display in the first display window until a second change in context occurs;

wherein the computer-readable medium further comprises instructions to implement the command definition.

24. The computer-readable medium of claim 20 wherein

the pushing command is executed substantially contemporaneously with the first change in context, and

the maintaining command is configured to persistently maintain the context information until the second change in context.

21. A user interface module embodied in a computer-readable medium, wherein the user interface module comprises:

pushing instructions to push context information for display in a first display window of a user interface in response to a first change in context; and

maintaining instructions to maintain the context information for display in the first display window until a second change in context occurs.

25. The user interface module embodied in the computer-readable medium of claim 21 wherein

the pushing instructions are executed substantially contemporaneously with the first change in context, and

the maintaining instructions are executed such that the context information is maintained persistently until the second change in context.