Date and time dimensions for contact center reporting in arbitrary international time zones
First Claim
Patent Images
1. A computer readable medium, comprising:
- a date time zone dimension structure comprising a date key and a time zone key, the date key identifying a selected point in time relative to a selected temporal origin and the time zone key identifying one of a plurality of possible time zones, and at least one attribute, the at least one attribute describing time information for a selected date and time zone key pair.
25 Assignments
0 Petitions
Accused Products
Abstract
In one embodiment, a computer readable medium is provided that includes a date time zone dimension table comprising a date key and a time zone key, the date key identifying a selected point in time relative to a selected temporal origin and the time zone key identifying one of a plurality of possible time zones, and at least one attribute, the at least one attribute describing time information for a selected date and time zone key pair.
-
Citations
27 Claims
-
1. A computer readable medium, comprising:
a date time zone dimension structure comprising a date key and a time zone key, the date key identifying a selected point in time relative to a selected temporal origin and the time zone key identifying one of a plurality of possible time zones, and at least one attribute, the at least one attribute describing time information for a selected date and time zone key pair. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
-
13. A contact center, comprising:
-
a server operable to receive customer contacts and distribute the contacts to a plurality of agents for servicing; and
a database, the database comprising;
a date time zone dimension table comprising a date key and a time zone key, the date key identifying a selected point in time relative to a selected temporal origin and the time zone key identifying one of a plurality of possible time zones, and at least one attribute, the at least one attribute describing time information for a selected date and time zone key pair. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
-
-
25. A method, comprising:
-
(a) receiving a first time zone and time period selection from a user;
(b) selecting a first time zone key corresponding to the first time zone; and
(c) selecting, from among a plurality of date dimension tables, a first date dimension table for the selected first time zone key, the first date dimension table comprising the selected time period, wherein each of the plurality of date dimension tables corresponds to a single value of a time zone key and multiple values of a date key and wherein the date key identifies a selected point in time relative to a selected temporal origin and the time zone key identifies one of a plurality of possible time zones. - View Dependent Claims (26, 27)
-
Specification