System and method for defining, synthesizing and retrieving variable field utterances from a file server

• US 20070201631A1
• Filed: 02/24/2006
• Published: 08/30/2007
• Est. Priority Date: 02/24/2006
• Status: Abandoned Application

• Current Assignee: Intervoice Limited Partnership A Nevada Limited Partnership Composed of As Its SOLE Partner Intervoice GP Incorporated
• Original Assignee: Intervoice Limited Partnership
• Inventors: Polcyn, Michael, Cave, Ellis
• Application Number:
  US11/361,846
• Publication Number:
  US 20070201631A1
• Time in Patent Office: Days
• US Class Current: 379/88.10
• CPC Class Codes: H04M 2201/39 using speech synthesis speech synthesis per se G10L13/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

There is disclosed a system and method for addressing an audio file server to play pre-recorded audio files, including variable audio files, using a query URL containing the required file'"'"'s attributes, without requiring a fully-resolved file address. The HTTP URL protocol is used by adding attributes, such as the language, the speaker, and a text version of the desired message, along with other required attributes of the audio file to the URL. The audio file server accepts and analyzes the attributes in the URL to find out what type of variable field is being requested. Normally, variable field prompts created from spliced audio clips are restricted to a few specific types of variable fields, such as time, date, or amount, fields, or numeric strings such as telephone numbers, credit card numbers, etc. Once the audio file server determines the field type, language and speaker from the URL, it examines the field text value from the query attribute string. The file server then calculates and retrieves the set of utterances required to create the desired phrase. The audio file server splices all of the short files together, and returns the completed utterance to the voice browser for playing to the user.

Claims

1. An audio file server comprising:

a plurality of audio files;

means for receiving requests for selected ones of said audio files said request comprising a text version of a desired audio file together with attributes of said audio file; and

means for retrieving a requested audio file by parsing said attributes associated with said request.

2. The audio file server of claim 1 wherein said receiving means comprises a communication line using HTTP VXML standard protocol.

3. The audio file server of claim 2 wherein said receiving means further comprises:

using the “

?”

marker in the HTTP protocol to send said request for an audio file together with said attributes.

4. The audio file server of claim 1 wherein said receiving means comprises providing said request and said attributes to said audio file server as a decorated URL.

5. The audio file server of claim 1 wherein said retrieving means comprises:

means for identifying the universe of audio files matching said text message; and

means for eliminating from said selection any of said identified audio files that do not have all of said attributes associated therewith.

11. The system of claim 1 wherein said requests come to said voice browser on a HTTP protocol communication line using the VXML protocol.

12. The system of claim 11 wherein said request is included in said HTTP communication line as a decoration to said communication line.

13. The system of claim 12 wherein said decoration comes after a marker in said communication lines.

17. The system of claim 1 further comprising:

means for controlling the rate an audio file is played to a user.

18. The system of claim 1 wherein said audio file server further comprises:

an indexing engine for matching attributes associated with said request with attributes stored in association with said messages.

6. A voice audio file server comprising:

a system for selecting a voice file from among a plurality of voice files, said system operative to parse attributes of said voice file associated with requests received for said voice file.

7. The voice audio file server of claim 6 wherein said requests include text versions of said requested voice file together with attributes which further uniquely identify one voice file from a plurality of voice files matching said text version.

8. The voice audio file server of claim 7 wherein said voice file is retrieved in .wav format.

9. The voice audio file server of claim 6 wherein said requests arrive at said audio file server as a decorated URL from a browser.

10. A web based IVR system comprising:

an application server for providing control for various applications that are available to users;

a voice browser interposed between said application server and said users, said voice browser operable for interfacing audio commands to/from said user and said application server and wherein certain of said commands from said application server contain requests identifying audio messages to be delivered to said user; and

an audio file server for receiving requests for audio files under control of said voice browser, said audio file server operable for retrieving a requested existing audio file for delivery to said user, wherein said retrieved audio file is identified by attributes associated with said requested file.

14. The system of claim 10 wherein said audio file is determined based on said text segment.

15. The system set forth in claim 10 further comprising:

a text-to-speech converter for rendering text segments into audio when said audio file server is unable to retrieve a requested file.

16. The system of claim 10 wherein at least some of said audio files have been stored by a system user.

19. A method for retrieving audio files from an audio file server, said method comprising:

sending a decorated URL to a browser, said decorated URL addressing said audio file server, but leaving the specifically desired audio file unresolved; and

resolving the storage location of said specifically desired audio file by said audio file server.

20. The method of claim 19 wherein said resolving further comprises:

receiving a text version of said desired audio file together with attributes for further defining said desired audio file from among the universe of audio files that otherwise would match said text version.

21. The method of claim 20 wherein said text version and said attributes comprise the decorated portion of said URL.

22. A method for retrieving audio files from a audio file server, said method comprising:

creating a audio file request in the HTTP protocol, said audio file request addressing said audio file server and containing data pertaining to a desired audio file, but not address of location of said desired audio file; and

a browser for receiving said audio file request and for directing said data within said audio file request to a audio file server in accordance with said audio file-server-request.

23. The method of claim 22 further comprising:

resolving within said audio file server, the address location of said desired audio file based upon said directed data.

24. The method of claim 22 wherein said data contains a message statement and attributes of said message statement for uniquely identifying said desired audio file from among a plurality of possible statements that would otherwise match said provider message statement.

25. A web based IVR system comprising:

an application server for providing control for various applications that are available to users;

a voice browser interposed between said application server and said users, said voice browser operable for interfacing voice commands to/from said user and said application server and wherein certain of said commands from said application server contain text segments requiring rendering into speech segments for delivery to said user; and

an audio file server for receiving said text segments under control of said voice browser, said audio file server operable for rendering said text segments into corresponding .wav segments for delivery to said user, wherein at least some of said text segments are not identified by a specific address.

26. The system of claim 25 wherein said voice browser and said audio file server communicate using an HTTP protocol.

27. The system of claim 26 wherein said text segments are included in said HTTP protocol at a point in said protocol after a marker.

28. The system of claim 27 wherein said marker is a “

?”

.

29. The system of claim 26 wherein said specific address is a URL address.

30. The system of claim 26 wherein at least some of said test segment comprise prerecorded words that are to be concatenated in accordance with instructions provided in said protocol.

31. The system of claim 25 further comprising:

means in association with said audio file server for reading metadata contained in at least one of said test segments, and

means for retrieving stored .wav files based on read ones of said metadata.