Using skill level history information

• US 20070202475A1
• Filed: 11/29/2004
• Published: 08/30/2007
• Est. Priority Date: 03/29/2002
• Status: Abandoned Application

• Current Assignee: Siebel Systems Inc. (Oracle Corporation)
• Original Assignee: Siebel Systems Inc. (Oracle Corporation)
• Inventors: Habichler, Juergen, Deighton, Anthony, Lau, Issac, Weng, Yu
• Application Number:
  US10/999,613
• Publication Number:
  US 20070202475A1
• Time in Patent Office: Days
• US Class Current: 434/219
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

A method, system, and computer-readable medium for using competency-related information for individuals to provide a variety of benefits is described. In some situations, a history of changes that occur in individuals'"'"' competencies is tracked, such as new competencies that are attained by the individuals and/or changes in skill levels for existing competencies. A variety of additional information related to such competency changes may also be determined and tracked, such as times at which the changes occurred and/or a basis for each of the competency changes. The competency change history information can then be used to more accurately identify individuals of interest and/or to compare such individuals.

Claims

1. A method in a computing system for using a history of changes in skill levels of employees of an organization, each of the employees having a skill level change history tracked by the organization, the method comprising:

for each of multiple employees of the organization and for each of one or more skills of that employee, repeatedly tracking changes in skill levels of that skill by,

receiving an indication of a new skill level that has been achieved by the employee for the skill;

determining a time at which the new skill level was achieved by the employee;

determining one of multiple defined types of activities that was performed by the employee to provide a basis for the achievement of the new skill level; and

automatically adding to a stored history of skill level changes for the employee the new skill level for the skill and the determined time and the determined activity type basis for that new skill level; and

in response to a request to compare employees having a specified skill,

identifying multiple employees whose stored histories of skill level changes each include information for multiple skill levels for the specified skill;

for each of the identified employees, retrieving information for each of the multiple skill levels for the specified skill achieved by the employee from the stored history of skill level changes for that employee, the retrieved information for each skill level including the determined time and the determined activity type basis for the skill level; and

presenting the retrieved information for the multiple skill levels of the identified employees.

2. The method of claim 1 wherein the request to compare employees having a specified skill further specifies a current skill level for that skill, and wherein the identifying of the employees is such that each of the identified employees has a current skill level for the specified skill that matches the specified skill level.

3. The method of claim 1 wherein the request to compare employees having a specified skill further specifies a previous skill level for that skill, and wherein the identifying of the employees is such that each of the identified employees has a stored history of skill level changes that indicates that the employee previously had the specified skill level of the specified skill.

4. The method of claim 1 wherein the request to compare employees having a specified skill further specifies an activity type basis related to a specified skill level for that skill, and wherein the identifying of the employees is such that each of the identified employees has a stored history of skill level changes that indicates that the employee achieved the specified skill level of the specified skill based on a determined activity type that matches the specified activity type basis.

5. The method of claim 1 wherein the request to compare employees having a specified skill further specifies a time related to a specified skill level for that skill, and wherein the identifying of the employees is such that each of the identified employees has a stored history of skill level changes that indicates that the employee achieved the specified skill level of the specified skill at a determined time that matches the specified time.

6. The method of claim 1 including, before the presenting of the retrieved information, ranking the identified employees based on the retrieved information from the stored history of skill level changes, and wherein the presenting is performed in such a manner as to indicate the ranking of the identified employees.

7. The method of claim 6 wherein the multiple defined activity type bases have a specified ordering, and wherein the specified ordering of the multiple defined activity type bases is used to rank the achieved skill levels of the identified employees.

8. The method of claim 1 including, before the adding of a new skill level to the stored history of skill level changes for an employee, independently verifying that the employee has achieved the new skill level.

9. The method of claim 1 including, for each of the employees, presenting to the employee the stored history of skill level changes for the employee.

10. The method of claim 9 wherein the organization provides an information portal from which each of the employees can request a page of information that includes stored history of skill level changes information specific to that employee and that is for presentation on a computing device, and wherein the presenting of the stored history of skill level changes is performed by providing the requested page.

11. The method of claim 1 wherein the determining of the time and of the defined activity type basis for each of the indicated new skill levels is performed automatically without user intervention.

12. The method of claim 1 including retrieving additional information about the identified employees from a source other than the stored histories of skill level changes, and wherein the presenting of the retrieved information for the identified employees includes presenting the additional information to further enable the comparison.

13. A computer-implemented method for using histories of changes in skill level of users, the method comprising:

repeatedly receiving indications of changes in skill levels of users for one or more identified skills;

in response to each received indication of a change in skill level of a user for an identified skill, automatically tracking the indicated skill level change by,

determining a basis for the indicated skill level change of the user for the identified skill; and

supplementing a stored history of skill level changes for the user to include an indication of the indicated skill level change for the identified skill and of the determined basis as a corresponding basis for the indicated change; and

providing one or more indications of skill level changes and their corresponding change bases from the stored skill level change histories of one or more of the users.

14. The method of claim 13 wherein each indicated skill level change of a user for an identified skill identifies a new skill level that has been attained by the user for the identified skill.

15. The method of claim 14 including automatically updating stored current skill information for the user to reflect the new skill level for the identified skill.

16. The method of claim 14 wherein at least some of the indicated skill level changes identify a new skill level of a user for an identified skill for which the user previously attained a distinct skill level.

17. The method of claim 13 wherein at least some of the indicated skill level changes identify a skill level of a user for a new skill attained by the user.

18. The method of claim 13 wherein the indications for each of at least some of the skill level changes of a user for an identified skill are received from that user.

19. The method of claim 13 wherein the receiving of the indications of the skill level changes is automatically performed without intervention by a user.

20. The method of claim 13 wherein for each of at least some of the indicated skill level changes of a user for an identified skill, the determining of the basis for that indicated skill level change is based at least in part on information related to the basis that is received from the user.

21. The method of claim 13 wherein for each of the indicated skill level changes of a user for an identified skill, the determining of the basis for that indicated skill level change is automatically performed without intervention by the user.

22. The method of claim 13 wherein the provided indications are from the stored skill level change histories of multiple users, and including ranking those users based at least in part on the indicated skill level changes, and wherein the providing of the indications includes indications of the rankings.

23. The method of claim 13 wherein the provided indications are from the stored skill level change histories of multiple users, and including ranking the provided indicated skill level changes such that the providing of the indications indicates those rankings.

24. The method of claim 23 wherein the ranking of the provided indicated skill level changes is based at least in part on the corresponding bases for those skill level changes.

25. The method of claim 23 wherein the ranking of the provided indicated skill level changes is based at least in part on a corresponding time for those skill level changes.

26. The method of claim 23 wherein the ranking of the provided indicated skill level changes is based at least in part on new skill levels associated with those skill level changes.

27. The method of claim 23 wherein the ranking of the provided indicated skill level changes is based at least in part on the skills whose skill levels change.

28. The method of claim 13 including validating at least some of the indicated skill level changes.

29. The method of claim 28 wherein the validating includes receiving approval of a supervisor of the user.

30. The method of claim 28 wherein the validating includes receiving a 360 degree approval for the user.

31. The method of claim 28 wherein the validating is performed in an automated manner.

32. The method of claim 13 wherein the provided indications are from the stored skill level change histories of multiple users and are in response to a request from a user.

33. The method of claim 32 wherein the request indicates search criteria including one or more of a specified skill level and a specified corresponding change basis, and including searching the stored skill level change histories for skill level changes matching the search criteria.

34. The method of claim 32 wherein the request indicates search criteria related to previous skill levels of users, and including searching the stored skill level change histories for skill level changes matching the search criteria.

35. The method of claim 32 wherein the request indicates search criteria related to a length of time that a skill level has been held by users, and including searching the stored skill level change histories for skill level changes matching the search criteria.

36. The method of claim 32 wherein the users are employees of an organization, and wherein the request is performed as part of staffing a project.

37. The method of claim 32 wherein the request includes an indication to compare the multiple users, and wherein the indications are provided in a manner to facilitate the comparison.

38. The method of claim 37 including retrieving and providing additional information related to the multiple users to further facilitate the comparison.

39. The method of claim 13 wherein the provided indications are for use in an evaluation process for at least one of the users.

40. The method of claim 13 wherein the provided indications are from the stored skill level change history of a single user, and wherein the providing of the indications of the skill level changes includes presenting those indications to the user.

41. The method of claim 40 wherein the users are members of an organization, and wherein the presenting of the indications is performed for each user as part of displaying an information page generated for that user by the organization.

42. The method of claim 13 wherein the determined bases for the skill level changes include an indication of at least one of how and why the skill level change occurred.

43. The method of claim 13 wherein the determined bases for the skill level changes include an indication of when the skill level change occurred.

44. The method of claim 13 wherein the determined bases for the skill level changes include multiple defined types of activities.

45. The method of claim 44 wherein the users are members of an organization, and wherein one of the multiple defined types of activities is completion of a training course provided by the organization.

46. The method of claim 44 wherein the users are members of an organization, and wherein one of the multiple defined types of activities is completion of a training course provided by a third-party external to the organization.

47. The method of claim 44 wherein one of the multiple defined types of activities is an online exam.

48. The method of claim 44 wherein one of the multiple defined types of activities is self-assessment of a new skill level that is performed by a user.

49. The method of claim 44 wherein one of the multiple defined types of activities is self-study of learning material.

50. The method of claim 44 wherein one of the multiple defined types of activities is a certification activity.

51. The method of claim 44 wherein one of the multiple defined types of activities that provides a basis for a skill level change for a user is verification of that skill level change by other users.

52-56. -56. (canceled)

57. A computer-readable medium whose contents cause a computing device to track a history of skill levels for a user, by performing a method comprising:

for each of multiple received indications of a new skill level of a user for one of multiple identified skills, tracking the new skill level for the identified skill as part of a stored history of skill level changes for the user; and

providing one or more indications of a new skill level from the stored history of skill level changes of the user.

58. The computer-readable medium of claim 57 wherein the method is performed for multiple skills levels of each of multiple skills for multiple users.

59. The computer-readable medium of claim 57 wherein the computer-readable medium is a memory of a computing device.

60. The computer-readable medium of claim 57 wherein the computer-readable medium is a data transmission medium transmitting a generated data signal containing the contents.

61. The computer-readable medium of claim 57 wherein the contents are instructions that when executed cause the computing device to perform the method.

62. The computer-readable medium of claim 57 wherein the tracking of a new skill level for an identified skill as part of a stored history of skill level changes for a user includes determining a basis for the indicated new skill level and supplementing the stored history of skill level changes for the user to include an indication of the indicated new skill level for the identified skill and of the determined basis as an associated basis for the new skill level, and wherein the provided indications of new skill levels from the stored history of skill level changes of the user each include an indication of the associated basis for that new skill level.

63. A computing device for tracking histories of changes in skill levels of users, comprising:

a skill level history component capable of receiving indications of multiple changes in skill levels of users for one or more identified skills, and of, in response to each received indication of a change in skill level of a user for an identified skill, determining a basis for the indicated skill level change of the user for the identified skill and supplementing a stored history of skill level changes for the user to include an indication of the indicated skill level change for the identified skill and of the determined basis for the indicated change; and

a skill level information component capable of providing one or more indications of skill level changes and corresponding change bases from the skill level change histories of one or more of the users.

64. The computing device of claim 63 wherein the skill level history component is executing in memory of the computing device.

65. A computer system for tracking histories of changes in skill levels of users, comprising:

means for receiving indications of multiple changes in skill levels of users for one or more identified skills; and

means for, in response to each received indication of a change in skill level of a user for an identified skill, tracking the indicated skill level change by,

determining a basis for the indicated skill level change of the user for the identified skill; and

supplementing a stored history of skill level changes for the user to include an indication of the indicated skill level change for the identified skill and of the determined basis as a corresponding basis for the indicated change.

66. A method in a computing system for using a history of changes in skill levels of employees of an organization, each of the employees having a skill level change history tracked by the organization, the method comprising:

for each of multiple employees of the organization and for each of one or more skills of that employee, receiving an indication of changes in skill levels of a skill achieved by the employee and automatically tracking changes in skill levels of that skill by,

determining a time at which a new skill level was achieved by the employee;

determining one of multiple defined types of activities that was performed by the employee to provide a basis for the achievement of the new skill level;

determining whether to track the new skill level; and

automatically adding to a stored history of skill level changes for the employee the new skill level for the skill and the determined time and the determined activity type basis for that new skill level; and

in response to a request to compare employees having a specified skill,

identifying multiple employees whose stored history of skill level changes each include information for multiple skill levels for the specified skill;

for each of the identified employees, retrieving information for each of the multiple skill levels for the specified skill achieved by the employee from the stored history of skill level changes for that employee, the retrieved information for each skill level including the determined time and the determined activity type basis for the skill level; and

presenting the retrieved information for the multiple skill levels of the identified employees to enable a comparison of the identified employees.

67. The method of claim 66 wherein the indication for each of at least some of the skill level changes of an employee for an identified skill are received from that employee.

68. The method of claim 66 wherein the receiving of the indication of the skill level changes is automatically performed without intervention by a user.

69. The method of claim 66 wherein for each of at least some of the indicated skill level changes of an employee for an identified skill, the determining of the basis for that indicated skill level change is based at least in part on information related to the basis that is received from the employee.

70. The method of claim 66 wherein for each of the indicated skill level changes of an employee for an identified skill, the determining of the basis for that indicated skill level change is automatically performed without intervention by the employee.